I'm starting to get real sour taste in my mouth dealing with banks who have sneaky accounting…read moremethods to try and trick people into having overdrafts. Of the 3 banks I've used most recently 2 of them have practiced those type of activities and it is because of this that I'm switching to a credit union to see if they are more reputable than the banks. My theory is since they say credit unions are owned by the members then hopefully they won't be out to pull dirty tricks on their member/owners. I guess time will tell if my theory holds any merit or not. If not then I'll switch all my funds back to the one ethical bank I know. My stop here yesterday was a very good experience. In the past I would have given it a 5 star rating, but I've done that on other reviews for banks and found out that the first impression isn't necessarily an accurate one. In about 6 months or so I'll update this review after I've had more time to evaluate UFCU and I suspect/hope at that time I will be able to bump this up to a 5 star review. Renee was the lady who assisted me in getting my checking account set up and was very friendly and professional. She was also willing to take the time to answer any questions I had and that was appreciated. She's a good representative for this credit union. Overall a really good first experience dealing with these folks and in about 6 months I'll update this with more meaningful information.

United Federal Credit Union is playing games to try to cheat members. For months my cardperks…read morepoints didn't accumulate, even though I'd spent a few thousand dollars using my card as credit. Called them - and of course you get someone who's either in Phillipines of India and knows nothing except how to read the script in front of them. "We are aware of this problem...yada yada yada..." After several more weeks, my points finally updated - BUT! - UFCU played another game! They fixed my cardperks so I'm required to indicate on the screen which of my accounts I want the money to go into, and then they made sure it doesn't work and I have no options for accounts! I contacted the online chat - told me they would have it fixed in 4-5 days. That came and went - still can't transfer my points into cash back. Went onto online chat again - said it would be fixed within 24 hours. That came and went - still not taken care of. Called the call center number, spoke to a guy who said he'd call and have them put the money in my account while I was on the phone - then said they couldn't do it because they don't have that option with my account either (lies). Said he called his "rep" and it was fixed. Guess what? NOT FIXED. Still couldn't transfer into my account. Called the same guy. Said it takes 24 hours "to populate" on the system (lies - my husband is an IT Exec with 30 years in IT Management - you can change your password and within 60 minutes it's changed anywhere in the world, and they change they're talking about would be immediate). Told the guy since it was fixed to transfer the money like he said he could do. Humming and hawing, he stammered, "Oh...um... we can't do that anymore...um...people would say they didn't call and then they'd get double deposits...(do these people really think I'm this stupid?). Guess what - it's now 36 hours after the imaginary "populated" moment has passed. Cardperks cash back transfer STILL set up to not go through. Hmmm... could it be they don't make money on us with overdrafts, so they are unwilling to give us this money we have coming through their own system set up when we opened the account??? This gets fixed Monday morning or we close our accounts, pull our money, and I refi our car with the new financial institution we go with. Ironically, I left 2 messages with a loan person at UFCU Friday planning to refi my husband's car through them... These stupid points that add up to less than $100 are going to cost UFCU a whole lot more than that. I don't do business with cheats and liars.

What a great company! Very professional and they work hard to ensure the you get the perfect…read moremortgage option for you. I had no idea there were so many different types of mortgages! Highly recommended!!

I have been with PNC for years! They have always gone out of their way to help me with anything I…read moreneeded. They make you feel important and like a family member. I love this bank!

This is a full service bank with pretty much anything you'll need in a bank. They have walk in…read moreservice available, a drive thru window, a drive up ATM, safe deposit boxes and plenty of knowledgeable staff on hand to assist and answer questions. The best part is they always are friendly so I can't help but feel glad that I chose this PNC branch as my local bank here in Holland.

I have been a customer of UFCU for years. They have always been friendly and quick to help anytime…read moreI ask. Their online banking app is extremely user friendly. Would recommend them to everyone

Every time i have a issue with my account, the associates there always take care of me and some how…read moreremember my name ( go inside once every 6 months maybe )also the wonderful people on the phone service. Thank you all .