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    Guardian Home Care

    5.0 (1 review)

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    11 years ago

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    Specialists In Pain Management

    Specialists In Pain Management

    2.3(4 reviews)
    1.3 mi

    We had appointments last Monday at this office (Cleveland), we usually go to the Chattanooga office…read morebut due to the bad weather our appointments were cancelled. Everyone was so nice and helpful. I had been in the hospital a couple of weeks ago and get short of breath if I have to walk not far at all. I would like to thanks the nurse and Jeanie for their understanding and help to have me breath correctly when I am having difficulty and can't catch my breath. We didn't see Dr. Blake on this trip, but he has always been excellent when I've seen him and he has always been concerned when he does any procedure on me. Dr. Blake always explains what he will be doing and is always willing to answer any questions I or my family my have. Just wanted to say thank you to all in the Cleveland office!

    I'd give them -10 if I could. I'm just one 65 yr old single female with Scoliosis and Deformed back…read morecurved at 68%. I know this is long, but it is in your best interest to read my review. I also want to mention a couple of things before I tell you my story. I went to a new Pharmacy one time because I moved but it was very small. I decided to go back to my old pharmacy. I called CPM and told them I want to go back to my old pharmacy and Summer said my new address and number were already in the system. Yet, CPM still repeatedly kept sending my medications to the pharmacy I only went to once. Weird because CPM did not do this every month. One month CPM sent scripts to new pharmacy and the next month CPM sent scripts to pharmacy I went to once. I had to call back 4 times before CPM finally got right pharmacy. I saw Dr Fesler every other month to get my Buprenorphine Patch. I originally had an appointment scheduled for June, 2026, but Summer called me and rescheduled for July 15, 2026. She assured me I would have no problems getting my Patch refilled. She specifically told me to call July 2, and I will have no problem getting my refill. I did call and left a vm. Diana called me back and said she would have to call Dr Fesler because he was on vacation. She asked me if I had any Patches left. I thought mistakenly thought I had one more patch left but I didn't. Had to wait until Monday,July 6 to call back to explain what happened. CLEVELAND PAIN MEDICINE REFUSED TO REFILL MY PATCH WITHOUT AN APPOINTMENT!!!! They had a July 8th appointment available but I use a car transport service where I have to have a 3 day notice. They were booked for several weeks and already canceled my July 15 appointment. This is how a Christian Pain Clinic treats their patients? Dr Fesler prayed for me every time I visited the office. A new girl called me back. I had to repeat myself FIVE TIMES because she kept asking me the same question!!! She said she would call me back later to see what she can do to get my script filled that day. She never did. I was in severe back pain. I was not myself and I was hurting. Instead of calming me down and making me feel better, CPM did quite the opposite. YES, it's true, I did call several times that day to see what was going on with my medication? By now it was later in the afternoon, and I called again and the Office Manager, who was extremely rude and mean, answered the phone. Again, a Christian clinic? She said I will go ahead and refill your prescription, but that I was mean and I yelled at her staff that day. This was not tolerated and I was being dismissed! Just like that. No warning. No nothing. Just dismissed. I could no longer see Dr Fesler! I guess I'm not allowed to be human and have one bad day, (Even after five years of no issues). Not allowed. Nope..Yet, ironically the Office Manager berated and yelled at me and then proceeded to dismiss me because I yelled at her staff. After 5 great years as a patient of Dr Fesler here, I was completely blindsided and shocked, by how I was treated a couple weeks ago.The way the Office Manager at Cleveland Pain Medicine dismissed me so easily without even a second thought came completely out of nowhere. I thought I mattered to them and they cared about me? Again, this is how a Christian clinic treats their patients? All because I had one bad day of being mean? This was the first and only time I yelled at anyone. Ever. It was so disappointing to end a long-standing relationship on such a bitter and horrible outcome. Teresa

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    Guardian Home Care - physicaltherapy - Updated July 2026

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