Was parking at Newport News city park for Halloween 2024, was directed to pull forward beside a tree. The front tire dropped off a root, about 7 inches. My car received damage right behind the right tire. When talking to on site supervisor he said it was my fault because I was driving. Never mind I could not see the drop off and the person direction me should have made sure it was safe. Said it was my fault and they would do nothing for me. Very arrogant supervisor with no customer service. Would not recommend to anyone for anything. read more

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My husband and I arrived at Morton's The Steakhouse at approximately 6 p.m. on February 14th to have a wonderful dinner for Valentine's Day. Unfortunately, when we arrived the valet service had 2 attendants (1 female and 1 male) trying to service a large number of customers. We parked our SUV in a line of 4 to 5 cars, all waiting to be parked. In addition to the 2 attendants trying to park the line of cars, they also had customers leaving the establishment and waiting for their vehicles. This should have been a WARNING sign for us! We brushed the concern aside and handed our key to the woman attendant, whom seemed quite frazzled with the volume of customers. Overall, we trusted that a high-quality restaurant would also employ a high-quality valet service. Unfortunately, that was NOT the case! After enjoying an awesome dinner with great service, we waited in a line along with other customers to retrieve our vehicle. At this point, the valet service had 3 attendants (1 female and 2 males). Once again, they seemed overwhelmed with the number of cars and were literally running around to get cars parked or returned. Mistakenly, my husband and I didn't want to delay this process any further and quickly provided the attendant with a tip and left. The next morning we noticed that the right front-end fender had some minor damage. We immediately took pictures and forwarded them to one of the managers at Morton's and advised of the situation. The manager, in turn, forwarded the information to the valet company. On February 16th, we received a call from Christopher Bystryk, Sr., president of Guardian Parking Management Services. He said that he planned to go to the parking deck to see if he could find any white paint on the wall. Really? Are you serious? While waiting for Christopher to "investigate" on his end, we took our vehicle to the body shop for an estimate and emailed it to him. The estimate was approximately $700 plus the rental car expense. After some back and forth and a promise to follow-up with us on February 22nd, he finally called on the 23rd. He said Guardian couldn't prove that one of their attendants caused the damage; therefore, his company wouldn't cover the repair but instead offered us $250. Where is your integrity? Where was the integrity of your employees on the night of February 14th? What ever happened to doing the right thing? Guardian was provided a picture of the damaged area, as well as pictures of the entire vehicle. It doesn't take a rocket scientist to surmise that the damage came from a parking deck! No one should EVER trust their vehicle to anyone working for this company!! read more

My daughter's basketball sneakers with her custom orthotics were stolen from my car while staying at Renaissance Portsmouth- Norfolk- VA. I have to contact management for them to first point the finger at me and say that there was no proof that they were left in the car. I said I had witnesses then was basically told oh well, we dont take responsibility for employee theft if something is left in the car. This is awful and do not trust them. They allow employee theft, clean out your car if you ever have to use their services!!! read more