When we first started dealing with Citadel, we were quite excited. We were very intent on building…read morean energy efficient home for life, with the intent that this was going to be our forever home on the family farm. We were not chintsy at all when it came to budgeting and planning, as we believe that an initial investment in quality would pay off in the long run. Russ at citadel said that the energy efficient products we were interested in, would all together make an awesome product. Fast forward nearly three years, and we have had such a host of problems I dont know where to begin. Tail ends of projects not completed (little details, but still incomplete). Air quality issues in my husbands office (that was one of our top priorities on instal) that took nearly 2 years to address, and even then wasn't done how it was discussed, and will now require us building a pony wall to hide and muffle a fan in his office that was supposed to be inline in the floor of the house to minimize noise. Ducting issues in the attic leading to water damage on our ceilings and walls. The biggest problem of all has been boiler issues. In two years the core of our boiler has rotted out, the copper pipes and fittings have all leaked. We have tried to get a hold of Russ to find out where to get the proper pH balancing product to use with what he has already put in our in floor heat system, and get no answer back. On further research trying to figure it out ourselves, we learned that Reverse Osmosis water (what we drink) should never be used in metal pipes and a boiler system as it is Ionically aggressive, and that it will eat the pipes and fittings, which is exactly what it has done. The proper way to deal with it is to flush the system and start fresh with non RO water. Of course, Russ would have to answer a phone call to discuss this issue. We realize we are 1 hour from Lloydminster, but our time is valuable to. Many times we were booked in for service, made sure to be here, and had no one show up or not even a phone call. Even more frustrating was when there were issues to deal with, not only did the service men not show up on the day scheduled, they came on a day we specifically had said we weren't going to be home. When we have tried to call Russ about the issues with the water, as this is a new discovery, and again we have pinhole leaks in our system, even worse than not answering is the 2.5 rings until he declines our call.

They installed my new HVAC system, they were very pleasant to work with thru out the entire…read moreprocess. It was all installed professonally within a tight time schedual. They put the extra effort into making it all look neat and professional when finished in the mechanical room. Very appreciative and would highly recommend.

We had a great experience with this company and highly recommend them! Roy was a very friendly and…read morehelpful guy, and did a great job cleaning and inspecting our fireplaces. He also has very reasonable prices. We will definitely be using this company again in the future!

Roy was professional and helpful when my grandma needed her chimney cleaned. He went above and…read morebeyond to inspect it and make sure it was up to code (it wasn't lol). He helped re-fit it where it was coming loose, climbed on the roof to inspect more thoroughly, and offered a great quote to get the thing up to code. He was clean and friendly and we're looking forward to working with him again soon!

Talked with the receptionist who had one of their service guys contact me. Polite friendly service…read morefrom the moment I entered the building through to finishing the conversation on the follow up call with a service tech. Highly recommended as they went out of their way to help me without spending a cent. Truly professional atmosphere.

Harvey and the team went above and beyond to help after flooding in my basement. Great, honest…read moreservice. What we all want in a contractor. Thanks again Harvey for all your help!

These guys are phenomenal with any electrical work. The owner Quinn listens to what you want and is…read moreexcellent at offering up suggestions to improve aesthetic's and efficiency. Highly recommend for your next project.

When our basement flooded a couple months ago, we called First General Services right away (as…read morerecommended to us by our neighbor). We made an insurance claim and First General walked us through the entire process. All of the crews that came to our house were very professional and did an excellent job. I can honestly say that our basement looks better now than before our flood! We called the office multiple times with questions or concerns and each time we were met with kindness and understanding. Hopefully we do not have another problem where we need to call them, but I would hire them again no questions asked. I would highly recommend this company to anyone going through a home insurance claim as I believe they made our disaster much more bearable.

Fantastic outfit, they have worked on my house and shop in the past and recently just completed the…read moreroofing on the addition on our home. The quality of the workmanship is second to none, punctuality second to none, time on site exactly as quoted or faster. Highly recommend these guys for any scale of job.

Would highly recommend. Friendly, helpful and efficient staff as a whole. Not to mention we…read morespecifically had Chad working on the opening of our new store, and he was great. While running into a few issues, he worked to the best of his ability to make our locks work in a timely, affordable manner and we are grateful.