I'm in the process of moving, and would like to move my services from a "rental" to another "rental" with equipment that I purchased which happens to be "self transferable." In calling Guardian Protection, they are requesting for me to sign another 36 month contract in order to validate. I have a 36month contract. I WOULD STRONGLY RECOMMEND NOT E. V. E. R. using this company. Read other postings, for its true. I have been with (certified security) which was bought out by Guardian for over 16 years and this is how they are now treating "loyal" customers. DON'T USE THEM. read more

Predatory sales practices. Do your research. Do not trust their salespeople. You will agree to things that you are unaware of as well as not receive the functionality promised. Their customer service people are nice and amiable, but this is company that you should not trust. read more

In response to the comment from Guardian, I've been there and done that with the "direct debit" thing. The last time I did that, they kept taking more money out of my account than authorized. Not only did I call repeatedly to get it fixed, but ended up having to go to the BBB to get it resolved! I'll pass! read more

We have been with Guardian for years. To me it took too long a time for them to call police during recent emergency, but maybe It was just so scary. My biggest issue is when our system was installed we had signed up for doors and windows. The installer told us he only installed alarm in Baby window and not in garage door. Now that I had a close call with a window I'm really angry he didn't do as directed. That's back in the day when I wasn't so assertive. I'm pissed Guardian and their installer took advantage of me. I don't feel safe. read more

DO NOT USE THIS COMPANY! They deceptively convince you to sign a contract for "3 years" The contract actually reads FIVE years!! They now want to charge me $750 to cancel because we are moving THREE years later. I am unable to speak with a supervisor. BBB has been updated. read more

I absolutely agree with other poster regarding contract, DO NOT SIGN ONE!!!!! This company is the worst company I have ever dealt with. Salesperson seemed like a very nice woman from Holland. Turns out she was a snake in the grass & probably not even from Holland. Everything about the experience was fraudulent. I asked what the terms were & I was told "whatever you are comfortable with." I said that I would prefer 24 months. She stated my rate would be better if I did 36 month. I agreed. Two weeks later when I received a call from customer service regarding installation she stated "for your 60 month contract." I was infuriated, but guess what? I was past my right to cancel timeframe. The problems didn't stop there. The saleswoman really pushed monitoring with microphone. She said we could try & cancel anytime. Cancel anytime? Ha! I tried to cancel & was told that you can no longer downgrade your plan. Omg, I almost lost it!!!! I had my husband call back & deal with this ridiculous company. Spoke to a gentlemen named Eric 20335 (that's his name in email) he went back & forth with my husband. As a courtesy, he would reduce monitoring and the bill by $8 a month. We would no longer get the monitoring with the microphone or the use of the app. The agreed upon amount was still more than the lying saleswoman said the fee would be with microphone. Eric sent an email that required signature in August 2016. I signed & received confirmation in August of 2016. Two months later I still had not received a credit and I called. Rep stated I had not signed the paperwork. I stated that I had and I would forward to them, which I did. Fast-forward to February 2017, I still do not have the change in the monthly fee, Eric would not respond to my email & this company should be put out of business. Also another item to note, if you do not cancel prior to the expiration of your contract it automatically renews for five years. Shady, shady, shady! I have told this company about 10 times that I want it noted on my account that I am canceling the second my contract is up. I'm so frustrated I'd like to buy my contract out and be done with Guardian! read more

I am so angry that this will not be eloquent... Guardian Protection Services has done the following: 1. Put us on auto pay, then failed to put the money to the correct account, thereby sending us to a collection agency, saying we owed the entire contract amount plus fees. 2. When we paid the quarterly amount owed, (not through auto pay but through their credit card system), the money still went to another account, again sending us to a collection agency. When we talked with their internal bill collector, there was never any call back to say they didn't get payment. (which was recorded in our checking account as paid but not in their records.) 3. They have sent people to our house to fix their faulty equipment, which was never fixed and ended up costing us money with the city of Austin for multiple panic alarms. (The key fob was supposed to be disconnected and it wasn't. They said it was. This was after they told us it took 10 seconds to set off the panic alarm, but it would go off after barely touching the key fob. We finally wanted it disconnected to avoid problems and it still didn't work. I had to work with the court with the city and show that we had Guardian come out to fix everything but the city fees were only reduced from $600 to $200. 4. When we thought we were all set, each time, something new came up. This time, another bill from a collector, even though I was told we were paid and all set once again. The collector is asking for the entire contract amount plus fees. EVEN THOUGH WE HAVE BEEN ON AUTO PAY THE ENTIRE TIME. They will not let us out of our contract even though their service has been shoddy at best and their billing procedures fraudulent. Their equipment is faulty to the point where we don't use it. 5. The last time I called to check on the system and make sure it was working, the person assured me it was safe to hit the panic button to test. I asked him twice to make sure it was okay. He said he had put the system in test mode. But of course he hadn't. Again, the police came out. Another $100 to the Austin Alarm unit. FOR TESTING THE SYSTEM! 6. Getting collection agency notices in the mail after being on auto pay for two and 1/2 years and then being told everything is fixed but still being billed over and above the amount we owe, is harassment and fraud. DO NOT USE THIS COMPANY. read more

RIP OFF!!! I have been a customer for 11 years. 2 Years ago my equipment broke. They replaced the piece of equipment, and told me it was free, but I needed to sign a work order saying they were there. THEY LIED TO ME - IT WAS A 5 YEAR CONTRACT that I signed - and now telling me there is no way out of it. They are liars and do business through deceit!!! DO NOT USE GUARDIAN!!!! read more

I've had their service for several years but in the last year, it's become nothing but trouble, equipment snafus, long wait times and general frustration. Hours spent on hold with no satisfactory outcomes Customer Service is extremely degraded. Most CS reps haven't a clue. I've received incorrect info several times. Long hold times result in "Someone will have to call you back." They regularly miss service appointments without so much as a phone call or an apology. And, yes, they do sneak in a punishing five-year contract. I'm sadly only two years into it. Buyer beware -- Guardian is not what they used to be. Look elsewhere for your home security needs. read more

I wish I could give a zero for this company. I'll never recommend this Company to anyone. Sadly I used Guardian protection for the past 10 years. Very poor customer service!!! I'm very disappointed how they treated me for being customer for 10 years . They force me into signing four-year new contract with them and tell me for only one year. I'm totally done with them!! Please be careful when signing a new contract with them!!! Please carefully read before signing anything . Scam and rip off company!!! read more

I wish I saw the bad rating here before I used them. They are extremely frustrating and cannot provide adequate service. Do NOT use them!

Horrible customer service. System needs repaired constantly and repair people bring wrong equipment. Four hour windows for service, they say they will call back to schedule and never do. Go elsewhere. Had a doorbell installed and it never worked properly. Just paid $432 for another one. read more

This is the worst company I have ever had to deal with. You end up paying for their incompetence over and over again. If I had time to spare I would go after them with a class action lawsuit-- may still do if they don't resolve the dispute and give me the refund me the credit that is due. read more

Just stopping by to warn everyone that Guardian is not a customer oriented service when the Customer moves to a new house. We had Guardian for the 1st 2 or 3 years and then moved do to needing more space with our children moving back. The people buying our house was to continue the service with Guardian and then decided to not use them. I reached out to Guardian and explained the situation and was told they would take care of it and get back to me. They never did and my wife and I have been left paying for services we are not and can not receive. We have been paying for monthly monitoring fees for 6 months now and they have done nothing. I would HIGHLY recommend using another company or possibly the ones sold at the box stores. I really thought Guardian would of made the necessary changes to correct the issue at hand but after contacting them they apparently are not about customer service. Kevin read more

Quick service, competitive pricing, advanced technology, and easy customer support whether for your bill or for the technology!

We've had Guardian for about 5 years, since we built a new home and they were the recommended service through the builder. Guardian was professional and easy to work with through the building process, and gave us a lot of "pre-wiring" options so we could add things on later, when we had more money to do so. We recently upgraded to their wireless/interactive services, and while I was a satisfied customer before, I can now say I feel like I'm getting my money out of the service. Having the ability to lock/unlock my doors, control lights, control the thermostat, etc, all from my mobile phone makes life a little easier. read more

If you are looking for a security system, please Do NOT consider Guardian Protection. They have been nothing but trouble for me since August. The app does not work on your phone and when you want it repaired you get very little help and you can't find anyone who knows what they are talking about or who can repair problems. I am sorry that I have their system and am planning to look for someone else. If you can recommend another company, please let me know. No Stars for them!!!!!! read more

Beware of this company. They use deceptive measures to get you to sign up for their services. A tech showed up to my elderly parents' home today claiming to be from our current alarm company and asking for access to the alarm panel to change a chip. Once inside the home, the tech got personal information my dad, called our current alarm company pretending to be my dad, got account and contract information and attempted to cancel our account with our current provider. They tried to make my dad sign a 5 year contract with their company. Please beware. It looks like these folks drive around the neighborhood looking for lawn signs and preying on elderly people who don't understand technology. read more

They are rude, if their product has issues or failure they charge you. I would never refer this company to anyone. They have been out 5 times in the last year to deal with a unsenorsed door, asked to get out of contract. They reported a 5 year contract and absurd amount to get out. I will report to Better business Bureau, do not fall for their sale mens. I have had nothing but complaints since the first week which they were out and had to replace a sensor. Warning do not sign with this Company. Cheri R. read more

I have recently upgraded my Guardian service to include a video doorbell and camera for my backyard. After a few days into the month my saved clips from the video were maxed out and my cameras no longer stored video. I had to add more space for an additional monthly fee in order to restore my video. Even after changing the camera sensitivity to its lowest setting, I still exceeded the included plan. I called customer service many times to help me with settings for cameras and was informed that they "do not support" those instruments. Now, I can not get a chime on my cell phone when the doorbell rings. Called tech support and they suggest I call my cellphone company. They also reiterate that they do not support this product. I asked if I could speak to someone from the tech help of the doorbell mfg. They told me to google it! So unhappy with their service. I would like to go back to using my Ring doorbell. Much easier to use and their tech support is amazing! read more

First off, If I could give them no stars at all, I probably would. I am glad to read the various other reviews here on Yelp about Guardian so I know that I am not alone. My experience with Guardian's customer service and account management department leave much to be desired. In less kind words - THEY ARE TERRIBLE. They only care about signing up customers, not serving them. Here is my experience. 1) I recently purchased a new home where the previous owners already had a Guardian system installed. Since I did not want to take on additional equipment costs, I contacted Guardian to see if it was possible to re-activate the system/service. They took no time at all in sending over paperwork to get me signed up. Little did I know that it was the ONLY prompt service I would ever receive. 2) On completing their paperwork, they scheduled a technician to come out and re-activate my system. Like all service providers, I was given a two hour window of time for when they would arrive. I specifically requested that they call me on my cell phone (which I sent in an email and communicated verbally) a half hour before the techs arrive so I can be sure to be at home. Their response "No problem!. 3) On the day of, I waited for about 3 hours and then contacted them. First of all, I was on hold forever to get to my so-called "Account Manager". This is the person who had been ultra prompt till I signed up. I gave up and contacted the general 800 number to get to Customer Service in the hope that I would be re-directed to Account Management. The person I spoke to there was not helpful at all and in fact rude. 4) After much explaining and being passed around, I was transferred to someone in Account Management. On repeating the entire situation for the nth time, the response I got was "we contacted you, it is not our fault." I went back and forth several times and finally gave up. Shortly after I received an email saying that they had entered my phone number wrong in their system (!!) and they were sorry. Nothing in there about how this was going to be addressed or when were they able to come out and re-activate. I am STILL WAITING ON A RESPONSE FROM THEM. On reading the other reviews here, and on thinking about my experience, I am wondering how I can trust a company like Guardian to help in an emergency situation! I will be taking my business elsewhere. read more

Great company to use if you need a security system. Very competitive rates and pricing. Customer service was a live person who answered the phone instead of an answering machine. I am able to use my smartphone to remotely control my system while I travel. read more

Just got off the phone with customer loyalty and all of my concerns were addressed, with the exception of the additional sensors but that's my fault for not bringing it up, I was in kind of hurry to get my son to school. The bill will be what it is supposed to be on the next cycle, all if the other charges are being waived for the inconvenience and confusion and were even getting the yard sign and window stickers we were promised but never received. I'm still only giving 4 stars because it should not have come to my posting a negative Yelp review to get this straightened out. However I do appreciate the time and effort reaching out to me, making sure I was happy with their service. read more

Horrible customer service! We recently purchased a home that has a Guardian keypad and alarm. The alarm beeps CONSTANTLY. I called to see if they could assist me and they would only assist me if I was willing to become a Guardian customer. With just moving in this is the last of my priorities. I asked if they could at least tell me how to stop the beeping; which it did several times while on phone with them. She told me that for security purposes they cannot assist me. I offered to provide them my closing documents via email or fax showing old owners no longer own and that we own. The Customer Service rep said because I was not a customer she could not assist me and to GOOGLE it! NEEDLESS TO SAY WE WILL NOT BE EVER USING THEIR SERVICES!!! read more

So after being hung up on, lied to, promises to resolve issue and not, was told technician would be here today between 2 and 5 pm. After rearranging my day, not only did he not show he had nerve to say he had been and I wasn't home! Now I have been sitting in my front living room since quarter to 2 pm. And can't return as he is now in NJ, well he must have been flying to get from my house where he supposedly was at 2 to NJ. So I call company and grt runaround again! I have been customer since 1996, it is so time to check into new company. I will no longer recommend Guardian. Worst customer experience ever. I don't expect a response just want make sure people are aware of what company is like. read more

DO NOT...Use this company. A friend that I am power of attorney for was talked into signing a 5 year contract even though she already had another service and has dementia. She lives in a 55 or older community and this scum bag sales man was canvasing the neighborhood trying to get unsuspecting elderly people to sign up for this crap. The sales person knew that she wasn't all there and didn't care. She doesn't know how to use this system and is paying for something that she can't use. She is on a fixed income now and cannot afford this service but when I called to try and cancel they said pretty much TS... They had her do a automatic pay from her checking and I had to cancel the account, but now they are threatening her with turning her over to a collection agency. This company are scam artists and pray on the elderly. They should be ashamed of themselves. read more

Ditto what everyone else said. When my contract is up, I will not be using this company ever again. (Why isn't 0 stars an option?)

The worst customer service I have ever seen. System was down for most of Dec 2018 and I was told I would receive a credit for the month.I have not received credit and have called three times to get it corrected and am now waiting for a supervisor to call. They have a serve company Home Guard in this area and they say that these people have to ok credit. This makes no since as billing comes from Guardian in Pa. This system has been down several times and its always hard to get it serviced. I was promised by home office that I would get credit not by the repair company. Do Not get this system, they do not honor their contracts read more

I just got a call from them claiming my name is on an account for some guy I have never heard of. Immediately I hung up on the woman and googled the number. When i called back there was no ring just a lady asking how she could direct a call. For those wondering that's probably a immediate red flag for a scam. I'm wondering how these people even got my number to begin with. Thinking about reporting it to the police. Also some sketchy companies will probably dial random numbers and make phone calls to try and get your number and information to 'clear up misunderstandings'. To be perfectly clear I NEVER signed up for anything with these people or heard of them until today. Assuming it wasn't a scam and just a wrong number I'm wondering if this company makes a habit of giving out there client's first and last names to people without even checking the area code and seeing the area code is for a completely different state. The lady didn't even say the name of the company correctly or give me her name which should be standard courtesy when answering/making calls. Also she didn't even say 'am I speaking with so and so' to verify identity she just assumed I was the person in question and proceeded to say supposedly my name is on an account which it's not leading people to jump to the conclusion of fraud or a scam. In the future I would advise this company to double check its numbers and learn standard procedure and common courtesy to avoid misunderstandings. Ps. To those thinking about signing up with this company. Such a mix up that I mentioned happened to me aka being mistaken for someone on a random guy's account would be a identity thief or scam artists dream they obviously don't take security of your personal information seriously there. Anyone could pretend to be on your account and steal your information and the agents wouldn't have any idea there not who they say they are. read more

I am currently on the phone waiting to CANCEL my installation appointment . I moved into a rental home with a guardian protection system already installed so I called for information on services and pricing. I was told it was $45.99 a month BUT no mention of a 60 month term. I was emailed a contract which I LUCKILY caught the fine print with the 60 month term noted on it. I then called to speak with someone about this - they put me on hold then leave me sitting on hold for nearly 20 minutes. I called the number again and now chose "Billing" and spoke with a billing rep. - I explained the situation- and that I am not even a customer yet and that I would like to cancel my installation. She actually said "I am not sure if you can do that"- LOL ! Really- I am NOT a customer. I have not signed a contract and STILL trying to strong arm me into now a 36 month contract .... This is very sketchy- all contract terms including length of the contract should be very up front and one of the first things they disclose. Glad I am super OCD about everything and read ALL the fine print or I would be locked into a 60 month contract. So everyone- make sure you are aware that this company's standard is a 5 year contract. read more

Buyer beware! The sales reps lie to you and tell you anything to get you to buy the products and services. Jeff told me "the contract doesn't matter, Guardian will let you out with no fees, especially if you sell the home." That is 100% not true! $750 termination fee! Oh and only certain departments can tell you that! Always have to wait for a call back because no one is ever available to take a call, even though that is their job! Customer service reps are rude and inconsiderate! read more

I would not recommend Guardian. They lied to me regarding getting out of contract if house is sold. I was told we could cancel is we move just by provided HUD statement as proof. After selling they changed their tune. Now they want a "buy out" penalty equal to 30 months of services! I hate being deceived. read more

I feel violated!! They originally signed me up for a 36 month agreement. After a year under the contract, we sold our house and moved. My new house had a fully functional security system, however, in order for Guardian to transfer my remaining service contract to this house they said they had to change the control board and the key pads. In order to do this, they said my previous contract was now void, and I would have to sign up for a new contract of 39 months (they no longer do 36 month contracts)!!! My new community provides free security monitoring as part of our HOA dues. I now I had to decide whether to pay out my old Guardian contract with nothing to show for it and use my community service, or have Guardian take over my new house and increase my contract to 39 months. Be careful what you sign up for!! The rules of the game may change on you!! By the way, Guardian responded below to my complaint as if they care about customer service, however, when I took the time to email their representative about my problem she couldn't be bothered to respond to me. They have no concern whatsover for their customers, they only care about how they appear. Their social media rep makes all of these caring responses, and then does nothing about it. Do not consider Guardian for your Home security, run the other way! read more

The customer service is great and the ladies I spoke with were helpful. I do not recommend Guardian. There are issues with the equipment. If the alarm is set my kids can't play because any loud noise will set off the glass breaks. We no longer use the alarm so we are paying monthly for services we can't even take advantage of. When we signed the paperwork with the salesman he told us that there was no contract and we later learned that it was 5 years long. We are in the process of moving and they want to charge a fee to relocate the services. Everything is about money with them they do not try to help the customer or work with them. I do not recommend. My mom had ADT and she has never had any issues with their equipment and the sales dept is fantastic. Look elsewhere before choosing Guardian. read more

STAY AWAY FROM THIS COMPANY !!!!! They have the most deceptive sales practices I have ever encountered. Lied to me about the terms straight out .. oh and added a year when they convinced me to get a 4g connection to allow the system to even work properly. I would rather take the $43 a month I send them and flush it down a toilet. System is less than useless and disconnected. If you must have monitoring look somewhere else...anywhere else. I had ADT previously and was MUCH happier at least they did not act like stuck-up a88holes when I called. As many others here have stated I have notes all over my account that it is to be cancelled IMMEDIATELY upon expiration of the term and as it gets closer I may consider buying it out (maybe in all pennies that might be fun) read more

Finally talked to a rep from Guardian that knew what they were talking about. It only took 7 phone calls to get it right. Thank you Jamie at Guardian for giving us a solution that we accept! read more

Contrary to the statement that they would like to help us, the Rep still informed me there was nothing they could do. Not sure why they even responded except possibly so other readers may think they were reaching out to assist us. Definitely not the case. read more

DO NOT SIGN UP WITH THESE PEOPLE! Be warned they are not truthful when they sell their product. the contract is for 5 years and you cannot get a break on that contract, even if you lose your job. I was mislead by the sales rep when I asked if I could cancel the service at any time. He just forgot to mention the buy out dollar amount. Misrepresentation and lies just to get their commissions. DO NOT SIGN UP WITH GUARDIAN PROTECTION SERVICES1 Am also reporting them to the BBB. Everyone who has a complaint against them should also do the same and put them on notice, tired of crooks like this doing business! read more

I work for a small company that has been a loyal Guardian customer for 10+ years. We recently purchased a new building that needed security and access control. The service rep that worked with us failed to hold appointment times, did not respond with requests for quotes, failed to deliver quotes on the dates he promised, then claimed that he had faxed a quote when no fax was ever received. After 2-3 weeks past the date he promised us a quote and our begging and pleading for a quote for new work, we finally cancelled our account and went with a competitor. Beware if you go with this company! Do not expect professional service! read more

So I am on the hold with Guardian as I start to type this. I have been with them for years now and was thinking about switching. They convinced to keep me and offered 2 months free if I sign a 12 month agreement. I did the math and saw that it was worth it. Just ended my call and after spending 39 mins on the phone and this is what happened. They charged me for the first month as it was suppose to free for first 2 months. The rep tells me that it never went to the correct dept as it was left out. He asked I got 1 month free I said no I got 2 months free for 12 and 1 month for 6 months . He quickly responded saying yes and he sees it on my agreement that I get 1 month free for 6 months and 2 months for 12 months. I told him that I just told him about what I was offered verbally but it does not say that on the agreement that I signed 2 weeks ago. This made me curious so I started questioning him. From what I got, if I never called back, only reason I called back because the charge was on my business account and this was for my home so I caught the charge. In most cases people don't even catch these things and I think that they just deal with it case by case. Pretty shaddy if you ask me is what I thought. So after I raised my concerns, I was sent over to higher dept. I said that I am surprised with how your company handles things and how can I trust you with my house, you are not a small company. I was told that it was a mistake and they are sorry. So I asked to reverse my May payment as it is on my business card and give me free months for May and June. They said that that cannot do that as it is too late. I said today is 5/11 and card was charged on 5/8 3 days ago, how it too late. In the end, after talking to them for 39 mins on the phone, nothing was accomplished. This is my first ever review on yelp as I am so pissed that I opened a account for the first time to express my thoughts after dealing with Guardian. These guys are a nationally known company and I cannot believe how they handle things. As you can see from the reviews I am not the only one who feels this way about them. Sorry for my rant but I had to do it. I am not recommending them to anyone and have to seriously think about my current agreement for the next 12 months. I will go home and have a talk with my wife to see what we are going to do. read more