I read good reviews on Google for this company. I can't believe it because they took over for the…read moreAlarm company that was working with me for 25 years and within three years of having to work with Girsh there were all these problems with the that I never had and basically my should've been upgraded, but they kept just coming out service call after service call and putting a Band-Aid on a big problem and it just cost me a lot of money. I finally figured out. I just need to upgrade the entire system and realize I all that money for service calls when they didn't fix the makes manners worse is that the owner of the company basically screamed at me a few times when I called and was so rude. I guess the motto of the customer is always does not ever apply to him it was a disaster working with this company and I definitely would go elsewhere. Signed big dissatisfied customer in Elkins Park PA.

I have been with them since 2019 and so far so highly satisfied and recommend them to anyone and…read moreeveryone!!! Very professional and also personable as well. Always kindly answers and responds to all my questions and concerns even with minor and small matters. Treats me like a family and I can strongly count on them. Also, their price for the service is very reasonable and affordable. I appreciate all your services and bless your business. Thank you!

Shout out to Citidel Alarm company. They called me proactively today to let me know my alarm…read morestopped communicating with their local control center. They sent a tech out immediately who was able to fix at no charge. If you are looking for an alarm company they are the most budget friendly but have excellent response time and customer service. They are also a local company which I am glad to support.

I have had service with Citadel for over 27 years. The owner is dedicated in delivering quality…read moreservice.

I agree whole-heartedly with the review from Fatty D on 6/15/25. I have made numerous appointments…read morewith the owner regarding our existing home security system for random issues. Problem is no other standard surveillance companies (ADT, etc., ) work with Amcrest products nor is it compatible with their particular systems. Worst case scenario, I go with another (commercial) company that installs/monitors/services their hardware itself for a monthly fee. I made multiple appointments with the owner of Fixabit and everytime there was some.......excuse. Ultimately the owner was a complete "no show" and has "ghosted us" after being long time customers who have purchased several cameras/upgrades. I concur with Fatty D. DO NOT BUY FROM THIS COMPANY.

Wowza...Incredible service - I have never seen anything like this! If you are looking for…read moreprofessionals who honestly care about you, please do not hesitate to call them. They returned my calls promptly and answered all of my questions. Honestly, they took time to analyze my security situation and with 24 hours it was installed. They tested it and tested days after the system was installed to assure that it was working properly. All of my questions were immediately answered. They respond to text messages after hours too. I would highly recommend them!

The tech that HelloTech sent was not the right person to install a working phone jack.. He seemed…read moreto be blind-sighted by being asked to install the phone jack even though HelloTech was notified by Xfinity and myself that that was the job. He did his best but what he did failed to produce the connection for more than a 30 minutes. I called a telecom pro experienced to do the work after trying to get HelloTech to send a tier 2 person and HelloTech not being able to say when the more experienced tech would be able to come. The tech I called from another company came immediately. I'm having trouble getting my money back for the work that was not done satisfactorily.

Started a dialogue with them about a project. I received a few questions and then follow up emails…read moreasking for a response in less than a hour after I sent the answers. I answered the questions and then received a quote followed by another follow up less than an hour later. I sent a few questions back. I received a customer service survey asking how they're doing with no reference to my follow up questions. I've yet to hear back from them regarding my questions, and it has been four days. These people strike me as very irresponsible. I've moved on to other providers.

I hired this company in 2023 to install 8 cameras paid 5K To this day, only 2 even respond--and…read morethey're not programmed correctly. The installation was sloppy, unsafe, and full of violations. The owner, Ildar, refuses to take any responsibility, ignores all concerns, and has zero interest in fixing his mistakes. He make only promises he will be here Never happened. PTZ cameras failed several times from day one, he fixed it one time but after that he said he's not going to do it he wants more money. When I did my research I found it a lot of red flags with wire connection and wire installations was not done correctly. He tried to blame in me I did something. I even paid for a professional site survey from another company , which clearly outlined what needed to be corrected: 1. Add surge protectors on the NVR and the switch in the sauna. 2. Replace the PTZ camera with 2 fixed lens cameras (or at least upgrade to higher gauge wiring). 3. Re-run cables at least 1 ft away from power lines to prevent interference. 4. Add new cable for an additional camera. 5. Install backyard cameras in a proper criss-cross setup. 6. Update firmware to the latest version and reprogram all cameras. 7. Activate microphones and post required "Audio & Video Recording" notices. 8. Enable WDR and adjust motion sensitivities. 9. Rewire the PTZ camera inside the garage--current wiring is overtightened with staples, wrong gauge wire, and unstable connectors. 10. Entire wire needs to be removed and install correctly to avoid any interference and damages in future . All of these are basic corrections to remove hazards and bring the system up to standard. Ildar has refused to address any of it. Don't waste your time or money with this company. Before we start building the deck the camera did not work already he going to twist the stories in his favor .Please review entire record This owner is a liar. Learn from my mistakes. The work is unsafe, unprofessional, and the owner will lie and ignore you once he's been paid.

Don't trust this company. Don't stand behind their product. Won't honor their warranty. New…read morecameras want to charge for new cameras and service to come and tells you after they are arrive about the charge. Don't trust them.

So where to start the owner is completely rude, I couldn't believe the way I was treated. And to…read moretop it off with a little bit of research I found out this guy is ripping people off with his prices and his tech isn't even that great most of it is knock off China based products and labeled as something else I highly recommend not to give use this guy's service trust me you will thank me later.

Spoke to John from sales on the phone. Super-rude. Refused to give me any background on the company…read moreand hung up! Don't waste your money here!!

I contacted Owner Rick to install 4 cameras and sign up for service with Alarm.com. This was a…read moreslam dunk sale. I used him in 2009 and wanted to upgrade. He came out and looked at the property and promised to get back with estimate. I never heard from him again! This was not the first time I called and left a message with no response. I should have known better! I went to another company! His loss, I wasn't even shopping around!

Have used them for years, always prompt and courteous. The technicians who installed my two…read moresystems were knoledgeable, fast and walked us through both panels quickly and easily.

I carefully vet my vendors and while the installation was as specified - I in fact recommended…read morethem several times - I am disappointed that there has been zero response to ANY issues / inquiries I have sent over the last months. Absolutely not acceptable. Very disappointing and I can no longer recommend their services.

Red Brick Security was recommended to me by an old friend and Jesse and his team did not…read moredisappoint. We started with a consultation where I was able to ask questions and figure out what worked for me. Cost was an issue and Jesse talked through all the options and made a recommendation but did not pressure me or try to upsell me to engage in services he didn't think I needed. We talked about safety and what other people in the neighborhood have installed. It was great that he knew the area and had many long term clients around me. After picking the best package, Jesse followed up quickly and installment was very smooth. He discussed where I wanted the devices so that nothing was too obvious or ruined the aesthetics of the room. It was all carried out quickly and cleanly and with minimal interference in my day. I have since recommended Red Brick to everyone in my development and to other friends in Philadelphia.