Bawani (Branch Manager) was very welcoming, helpful, kind,…read moreand she has a beautiful smile. Dean (Teller) addressed all of my needs and was very kind. I'll probably be using this branch for my banking needs.

They were super in accommodating, my needs, and everyone was very friendly as well. I would highly…read morerecommend them as a bank.

This morning I visited Wells Fargo Bank, and I had an excellent experience with Bob Cyrus, who has…read morebeen working there for 22 years. He was very professional, patient, and respectful. He helped me with all the documents I needed and printed everything quickly and efficiently. It is rare to find someone with such great customer service and dedication. Wells Fargo is lucky to have an employee like Bob Cyrus representing the bank. I truly appreciate his kindness and support. Thank you again, Bob, for your outstanding service!

I hate doing business here, but I am forced to because of my landlord. I know every time I go in…read morehere it's going to be a long inconvenient wait. No matter what day or what time it is bad.

We had an appointment scheduled, but the banker we were originally set to meet with was…read moreunexpectedly tied up. Darby immediately stepped in to accommodate our family and made the entire experience seamless. Not only did he take care of everything quickly and efficiently, but he also went above and beyond to make our children feel comfortable by bringing over extra chairs and even surprising them with lollipops at the end of our visit. The level of friendliness, professionalism, and customer care we received especially at the end of the day/week, was truly appreciated. Darby made us feel welcome and valued from start to finish. Highly recommend working with him and this branch!

I've been a WFB customer for 18 years. On July 7, 2026, I was very & angrily disappointed by both…read moreWFB customer service and the WFB Credit Card Dept. I noticed on 7-7-2026 that $1217.48 had been removed out of my credit card account WITHOUT my approval or any notice. I immediately called WFB, only to be given incorrect & FALSE information to the whereabouts of my $1217.48. I was told by WFB premier customer service that evening, my overpayment deposits were not deposited. That was a lie (I have my statements to prove deposits on 7-3, of $300, 7-4 of $400 & 7-7 of $500 were posted to my acct). I always carry a negative balance on my credit card acct to pay for purchases throughout the month so that I do NOT carry an interest balance. I made an appointment with my banker on Sat, July 11, 2026 (Mr. Darby Ruano) to locate who and why $1217.48 were taken out of my credit card acct. He did not know & told me that he was not familiar with the Credit Card dept. I ESCALATED my concern to the WFB EXECUTIVE department and was referred to "Johnie" in the Executive branch.She was finally able to determine that my $1217.48 removal was done on 7-7-2026 WITHOUT my approval or knowledge. She stated a check will be issued and I should receive it in 7-14 business days. Her only reason for the unauthorized removal of my negative Credit Card balance was due to their "AUTOMATIVE credit on large negative balances". That is a ridiculous answer since I ALWAYS CARRIED a negative balance since I had this credit card acct of 5 years. Too many incompetent WFB customer service employees who did not know & only only gave me "lip service" answers, which were ALL INCORRECT. I left so disappointed in my 4001 Woodcreek Oaks banker, Darby Ruano, whom I've dealt with so many years. After my Sat, 7-11-2026, personal appointment with Darby, he promised that he would try to determine who & why someone took out my $1217.48. He PROMISED me he would call me the following Monday morning on 7-13-2026. HE DID NOT. I left Darby both a voice & text message to contact me ASAP. no response Tuesday morning. I left Darby another message on Tuesday, 7-14-2026. He texted me stating he was "terribly busy" and would CALL ME AT THE END OF THE BUSINESS DAY, TUES 7-14-2026. He never did. I left Darby both voice and test messages on Wed, 7-15, Thurs, 7-16 & Friday 7-17, 2026 WITHOUT A SINGLE RESPONSE or even a simple reply. Total & complete poor customer service to a WFB customer of 18 + years with 7 accounts. I am now looking for another banking institution since my poor treatment. Dave Harriman kubasaki1@comcast.net 707-330-0281

What happened to the days of walking into a bank and getting help? We scheduled an appt on the WF…read moreapp but didn't get a confirmation. Called the bank but of course no one answers their phone these days. Risk it and go to the bank only to be told that no one could help us. There was a banker sitting at her desk not busy. The 'person in charge' could have helped us but didn't. If it wasn't such a pain in the arse to which all my accounts I would. Don't recommend this branch. Customer service is nonexistent.

I had the best experience today 12/30/24 at this Wells Fargo Branch. Banker Nicole was extremely…read morehelpful in assisting me with a credit card statement I needed to purchase a vehicle from a local car dealer. In less than 15 minutes I was out the door and provided that document Nicole helped me with and I drove home with my new vehicle!! Thank you Nicole and Wells Fargo! I will be opening more accounts soon!!

This is the worst Wells Fargo I have ever been to. I'm pretty sure I already wrote them a Yelp…read morereview over a year ago, but I just had possibly the worst experience for like the 6th time. I despise that this is the closest branch to me. They are beyond dysfunctional. They have constant turn over and nobody seems to know what they are doing or cares. They do not work quickly or efficiently. I'm always in there standing in line for at least 20 min and then they slow poke around once it's my turn at the teller. A major lack of urgency. Also, they are not open regular business hours. Good luck.

Beware! Once again…read moreWFB proves that they care NOTHING about customers or customer service. 1. $7 fee to cash your own check.... Even if its a $40 check to a 7 yr old trying to learn about economics/work/taxes etc... 2. $3 fee to use the atm, but don't you dare think you will get the denominations you requested... and don't bother going into the branch... 3. Although tellers and the desk workers are polite, they are WORTHLESS without you swiping an ATM card... they are paralyzed without an account to track your movements and give them options in drag down screens... Not one time have I been in this branch and been able to get help with my product, questions, or even requests..... Sometimes, you are a customer w/o an ATM!!!! (Mortgages, investments, credit cards, etc) 4. I was charged a fee, which I paid (and was accepted) for a service... that makes me a customer! When you aren't able to do said svc, refund the fee!!!! 5. Placing a hold on payroll drawn in WFB, and this branch!!!! 6. Finally, forcing me to buy their insurance and use their impounds in mortgage services.... But then NOT paying the property taxes or premiums to my insurance co?!?!? I incurred late fees on the taxes, but was told it is my responsibility to pay the taxes... even though WFB has the impounds (fully funded btw)....

Terrible customer service. Needed to do a money transfer and got turned away because they didn't…read morewant to do their job. This location should probably be shut down.

I am a new customer at wells Fargo and I am already not happy with them I deposited my check in the…read moreatm and now they wont let me have my money!!!

Worked with Ken at the Sierra College branch Very…read moreprofessional and nice guy . Helped me with everything that needed to be done

I made an appointment at 11am 2 weeks in advance with the banker, Yonatan Bello, to discuss my…read moreaccount. An hour before the meeting, he calls me and asks me to change my appointment to 4pm because he is in Granite Bay. I told him I could not, and then he tells me he will call me back. I called back multiple times, but no surprise, Yonatan never called me back. I scheduled an appointment at a different Wells Fargo. Rude and disappointing. PS- I wonder if he will call me back to take down this review.

Yesterday (Friday, 12/20/2024) I went to this branch to inquire about CD rates. The manager told…read moreme I could not get this information until January 2nd, although another employee was sitting idle. As soon as I said that I would go to another Bank the idle employee helped me. This is not a good indication of how this institution treats its customers! OR is concerned with my business And my money. What has happened to customer service?

Went in there to inquire about opening an account but it was understaffed to the point where even…read morewith only 3 customers in the bank, there was no one to help me.

This Wells Fargo is always so accommodating. I needed assistance and went to 2 other Wells Fargo…read morebranches. Tellers would direct me to go on the app. I didn't want to do that, I needed a printout. Lucky for me Emily gave me the paperwork I needed. I told her about my driving to different branches and she was very sympathetic. Great service hours, friendly tellers, clean bank space. There wasn't a line when I got there! Thank you Emily for your polite assistance otherwise I would have to go to Kinko's and try to get printing help there. This branch is pretty far from me, but I will continue to come here.

It's funny, 9 teller windows and never more than one teller working. Always 2 people at desks on…read morethe phone who occasionally tell the mob waiting in line that there is an ATM out the front door and the teller will be with us sometime in the future. Don't go here if you need to use a teller and don't have a half hour to kill standing in line.