Always very quick in getting tires switched out, always happy when they can get it in and out fast.read more

I was traveling southbound from Fort McMurray to Edmonton when a power steering hose blew up…read more After calling several mechanical shops in Fort McMurray, I was told it would take at least a week before a mechanic could look at it. Towing was the only option left to me, but again - no towing companies wanted to go all the way to Edmonton - did find one that would take me part of the way to Athabasca, as they had other business to do there. I Googled Athabasca and found out about the Koch Ford dealership. I phoned the service department while still on route to Athabasca, Spoke to John Borys (Service Manager) and advised him of our approximate arrival time, and inquired if he had time to look at it. I was welcomed at Koch Ford by John, who took the truck in shortly after. There is a comfortable customer waiting area, TV, reading material, and complimentary drinks and snacks. (Popcorn) I was told my truck needed a part that was not available locally, and would have to be ordered in. I started to look for hotels to stay in the area, when John informed me they could put a temporary (high pressure) hose on the power steering pump, which would allow me to drive the truck back home safely. Thank you John Borys, and the Koch Ford mechanic for getting my truck fixed - on such short notice. I enjoyed my stay and your hospitality. We will do business again.

Tim picked us up and drove us 1.5 hours home. His driving and conversation were a 10 out 10. very…read morepleasant experience considering the day we had - even our groucho pooch got rock star treatment THANK YOU Tim!!

If I could give zero stars, I would. The bill for towing a snowmobile and truck, in one trip, going…read moreless than 10km was around $800.00 with no explanation and there was several items missing from the vehicle when I got it back. The driver wanted 2 drivers licenses produced to remove my vehicle and the impounded vehicle from their yard. Seems like they have some entitlement issues to deal with.

Great service, stuck to what I needed, and help me through some much need advice. Hourly shop rate…read moreis cheap.

Fabulous place. Don't know what to say in words, but this place was excellent. Serviced us with a…read moreblown tire before hours on a Saturday. They found a used tire and put it on our rim with no charge. Great people. Phenomenal service. Thank you guys!

09 Sled needed reeds put in, has been sitting for a couple…read moreyears, i tryed myself but could not get it, Went to Becker Handyman Solutions, was done for a very reasonable price , $165 . Also checked faulty starter and reverse with out really charging for ita gave me the low down on what was likely needed to do for them. Very happy with service and work, small engine and autobody done at a decent price.

I was a fort Mac evacuee who filled up at what I thought was Shell and had a double payment for gas…read moreand items taken from my account. I called this store and spoke to the owner. without much hassle the owner returned my money while still looking into it. we found out that I went to husky instead and so I returned the money back. But the owner was more than accommodating to rectify things and was great to work with. thank you Jae for helping in a time that was very hard for me. my next review is for their neighbour gas company Husky...which isn't going to be too great.

At Wabamun Shell Gas Station, Highway 16, Alberta We stopped…read morein for a pit stop. I was disgusted with the One &Only washroom. The door barley closed. It was a very small area; the sink was old and rusted; the paper towel sat on the sink, right beside the toilet. My husband wouldn't use the washroom, and went in the bush. I was shocked--I thought Shell Canada had higher standards than what I witnessed at this service station. Omi J