I would give no stars if allowed, therefore one will have to suffice. I will also state facts and…read moreonly truthful facts. Andy had given us a fair estimate to build a bathroom in our basement. One of the reasons why we hired Andy was because of his promised timeframe in starting and completing. We had just moved to NY and bought our house and we're looking forward to remolding. He gave us a start date of 7/20/20 and completion in three weeks. His 3 weeks turned into 23 weeks and is still not completed. We needed to cut ties with Andy at 23 weeks due to his countless broken promises and endless excuses. We paid Andy half up front which was $4500 and then again three months into the project he had asked for another $2,000 stating he needed to money to complete the job. We paid him in hopes and incentive to complete the job which never happened. Throughout the entire project there was little to NO communication on Andy's end. I continually needed to initiate whether it be text, email or call to see if any of his workers were coming to work on any given day. He either ignored my attempt to communicate or promised 'someone is on their way' or 'they'll be there tomorrow' his typical canned response to pacify us time and time again. I kept track of the hours worked, averaged at most 5 hours a week. We were beyond patient and understanding knowing there was a shortage of supplies as well as employees due to the pandemic. However; this is no excuse as to why we were given endless broken promises next to no communication. If I did not initiate I would not hear from Andy. I asked him nicely if he would please communicate to give us heads up as to what day and time if any they would be working so I could schedule my day accordingly. Never did he commit to a day nor time, it was always a guessing game and hoping someone would come to work on our bathroom. The workplace was in complete disarray and mess throughout the 23 weeks they worked. One instance, they did not cover the doorway with plastic while sanding drywall therefore, our personal belongings in the basement were covered in dust. This included a lot of hanging clothing which all needed to be washed. Another instance, I had picked out a toilet to be installed and had emailed Andy. He assured me he received and gave the ok. After installing the toilet, it was not what I chose. I then contacted Andy via text. He acknowledged it and told me he had given the toilet I chose to his employee to pick up. Again, told him it was not the correct toilet, he then ignored and did not respond to my text any further. I then bring it up again about a month later, he proceeds to tell me it was a special order. If that were the case, he should have told me before installing and he should have not ignored my text. It's a standard toilet, we do not need or did we request a special order toilet. I can assume he was not being honest and just didn't want to make it right. We needed to hire someone to clean the dust from the drywall, remove the garbage that was left by Andy and pay for a dumpster. My reason for this review to to hopefully save the next person from being taken advantage of. This was suppose to be a fun and exciting experience. It was nothing but a complete nightmare which was beyond frustrating and stressful to say the least. We are now left with an unfinished bathroom.

I will not be slanderous, only factual. The deck is well…read morebuilt, and we will enjoy it. BUT... It took 71 work days and a Saturday (the entire summer!). There were countless broken promises on the completion date with many excuses. We experienced immeasurable stress which ruined our staycation. Finally, the police had to get involved with him trespassing. (Shout out to the Bath PD and the Sheriff's Dept) I would not hire Arnold's Contracting to screw in a lighbulb and neither should you.