I just have to say that if it weren't for Pat from Gyro Mazda I don't know what I would have done! I took my car in last Tuesday to have the snow tires put only for $49.95 only to hear that my car was in need of major repairs that would run me over $3500 before taxes. I had no clue how I was going to pay for that! So I walked my emotional self over to the sales department where I found myself in the office of the kindest man I have ever met. He sat and listened to me tell my story (in between tears) and told me everything would be alright. And it was!!! Pat found me an amazing 2013 Mazda that was in excellent condition and within my budget. And after what I had just been through I took the advice of the Financial Services Manager and purchased the bumper to bumper warranty package for my car. I can't tell you how happy and relieved I am. The peace of mind that comes with knowing that I'm driving an incredible car and that should anything happen, it will all be covered. Thank you Pat for everything! PS If you are in the market for a new car ... you have to go to Gyro Mazda!!! read more

I went in to the dealership to buy a car.In 15 minuets nobody came to ask me why I'm there everybody was sitting in there boots and didn't care about me as a customer ! So I left ! They just a lost costumer ! If they don't care why should I! I guess they doing very well ! My advice os don't go there !!!! read more

We bought our car at Gyro. We had a positive experience with our sales rep. That's where it ended. Even after signing the deal and writing the check, they were trying to sell warranties and financing. Service has been nothing but exorbitantly priced with an indifferent and arrogant attitude added to shoddy record-keeping. Recent experience: we acknowledge the car is out of warranty. But it only has 36k on it. Temp control is malfunctioning. They wouldn't look at it without a $250+ diagnostic fee. Once they determined the entire unit needs replacing (for $850) they said the diagnostic fee would not be credited. Worse, I got a quote for a full brake job. Crazy price - went to 3 other reputable name-brand garages for quotes and all were at least $600 less. Outrageous. To be clear, I expect to pay more at a dealership. But their prices rub off as gouging. read more

They do not listen to requests for being put on their do not call list, had to complain to the CRTC. They will try and overcharge you. Bad experience with their servicing department. Took my car to someone else and explained their recommendations, and they were as confused as I was. Highly advise against going here. Let me be clear; for management reading this. Stop contacting me. Do not call list, text list, email list, carrier pigeon list, morse code list. I am not interested, I am not coming back. Bugger off. read more

I had called requesting my winter tires from storage to have them changed elsewhere. The person I spoke with seemed very confused initially, told me they could only get my tires out of storage with a service appointment and booked me one. I clarified I didn't need an appointment, just my tires as I would install them myself, and was told 48 hours - which was fine. The person I spoke to said they needed to talk with someone to confirm and they would call me back. After not hearing back, I called again multiple times for several days and left a messaged confirming my request but could not get through to anyone. The reason I needed my tires is I commute about an hour and worked five consecutive 13 hour shifts with possiblr snow projected. These concerns were realized when, nearly a week after my initial request, there were snow squalls causing a whiteout and, despite going as slowly as possible, I slid out going down a backroad I need to take to get to my workplace which resulted in damage to my side mirror and scrapes down the side of my car. I asked for the costs of repair to be covered as the damage was a direct result of not being able to get my tires from storage and this has been refused. Went back with forward with a manager Renee who initially claimed I never called, then made a whole host of other excuses after I sent her call logs. They then tried to charge me for a cabin filter they didn't replace and left my summer tires in the car. Terrible service particularly from Renee. read more

This dealership has the worst service of any I have experienced. I purchased a new SUV from Gyro Mazda on Laird in the fall of 2022. Since then I have tried reaching out to deal with some damage the vehicle was delivered with. Without exaggeration I have made 30 phone calls, left voicemails for the service and sales managers with zero reply. I have called the service advisor I was assigned to another 20 times, left messages and nothing. Finally, I went into the dealership - I was greeted and told they would take care of my overdue service. Another 3 calls, 3 emails and nothing. Absolutely the worst customer service in the automobile sector! Buyer beware! read more

Got a new car from Gyro in September and then 4 months later the blackout kit starts to peel off . I arranged to drop it off and get a loaner but then has to reschedule the appointment. Denny the service technician would only leave me a message saying sorry but we can't give you a loaner car if you drop it off to fix the blackout kit you would have to get a whole new kit. He said call back I did he panicked and said he would call me and them just butterflies read more

Buyers beware ! False advertising. Advertised a price online but when at dealership said it was finance price not cash price. Showed proof but dealership still will not honor. Also very pushy for financing even when informed multiple times of paying cash. Will file OMVIC and BBB complaints read more

What and up and down experience but sadly, mainly down. About three weeks ago my boyfriend and I went car shopping. We had called the number online for Gyro Mazda and booked an appointment for a test drive (now it turns out that number is incorrect and goes to a different Mazda dealership). We arrived and waited around 45 minutes before anyone came to talk to us about the test drive we wanted. Our salesperson was very cold for the first 15 minutes we were talking like we were inconveniencing him. After we made some jokes in the car he warmed up and was more friendly (odd that the customer is the one doing that and not the salesperson). We went back and forth on price and eventually settled on something and were to pick it up a few days later. He made sure to mention to give them a 5-star rating. The second guy we talked to to solidify things with payments was very friendly and professional. Also asked for a 5-star review. We came the night to pick it up and were told it would be a 30-minute thing. It was an hour and a half to two hours. The walkthrough of the car was great to get to know all the new features. The man walking us through was very thorough and professional. It's a wonderful car and we love it. I just wish we bought it at a different dealership. Then we were upsold for an hour on rust proofing, warranty and coatings etc. We were told if we were going to do these we should get them done ASAP and that someone would reach out the next day or two and get us in for later that week or early the next. They said it's really important to get it done asap before the snow and salt etc. to get the most for your money. They also told us we could get a loaner while it was being worked on. Then asked for a 5-star review again. We wait and no one called. We waited a week and nothing. We called a left a message. No one called us back for days. We called and the service department was very confused what we wanted to book in and said they would have to get back to us. No one did. We called again to try to book it in and they didn't have any appointments for that week. We got an appointment but then they weren't going to be able to give us a loaner (we commute for work, it's important). We tried to get one for this week. They said we were good to drop it off Wednesday night after work. We called last night (Tuesday) to confirm and left a message. Again, no one called us back all day. Now we called to find out they can't take it tonight. What the hell?! It's now snowed, the roads have been salted and the car paint is never going to be the same again. I'd want a partial refund on those services since now they won't be as useful. What terrible customer service. No wonder they were trying to get us to to give a review before all this horribleness. Still waiting for them to reach out to book these things in. Awful. Never go here. read more

Purchased a used 2017 vehicle. Great help from Mo- Frances in sales and Anna-Maria in fianace for assisting use with our purchase. Will definitely come back for my next purchase-2001 Miata read more

Ali was my salesperson and he was so helpful and considerate and knowledgeable, bought the car that he showed me first, it was excellent and he knew first hand what I was looking for. Great staff and friendly leadership, dog friendly as well. Will definitely get my servicing done there in the future. read more

This place looks good from the outside because it's new. They force you to pay a $135 full diagnostic fee and still not know what's wrong. They will break parts of your car during a service. Maybe one can blame COVID lockdowns in 2021, but I don't think staff are well coordinated as a team here. You may find a more effective car service at a Mazda dealer in the suburbs No matter how small the repair is, they will make you wait 2 hours. I had a small window panel that they broke in the last replacement service, and told me to wait 2 hours in the December snow. True story ‍ read more

Danielle sold me my first Mazda and I've had all other types before. She got me a great deal on my previous car that I folded into the New . I highly recommend dealing with her even if shes new . She's bubbly and fun and aims to please. The only thing is recommend id the managers to step up and be more professional and friendly.. it's not all about business its about being real to a new client. Get back to them right away if they are worried. I'd go back for sure . read more

Gyro Mazda - My new baby - Auto Repair Near Me - East York, Ontario

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Wish I never ordered a car from here. I ordered my Mazda3 on MAY 2022 and cancelled my ordered SEPT 2023. Yup 1.5 years later. I wouldn't recommend anyone to ever buy from this dealership and absolutely regret placing an order with them. Had I ordered with probably any other dealership I would've been driving my car long ago. After placing my order and paying a deposit I received essentially no communication from this dealership. I worked directly with the Sales Manager Saiss who told me to text him for any concerns yet never responded to my calls or text. I had to call multiple times and leave numerous vm and messages with the front desk before he returned any calls. Undoubtedly unprofessional from his end. In addition, whenever I did get him on the phone he would give me vague and useless answers. When I asked him for the timeline of my car he just said it would be coming soon. I asked him about rising interest rates and to provide me updated pricing sheets so I could better understand the financials of this but as usual he ghosted me. He wouldn't even email me the pricing sheet we went over despite asking numerous times. After 10 months and being fed up with being ghosted and not getting any updates I emailed upper management cc'ing Mazda Canada and OMVIC. That finally got the general managers attention who emailed me back apologizing and saying he could get me my car in their next month's allocation. The following Monday I called him, no the GM didn't call me to rectify the situation I called him, he told me he would attempt to get my car or swap cars with another dealership to get me my order. This option was never provided to me by Saiss. After 2 weeks I'm told my car has been allocated and I could take delivery end of May. However, after following up at the end of April I'm told my car is being further delayed until July. When I asked Paul (GM) what compensation he would provide me for this absolute unprofessional and downright pathetic display of customer service from his staff, he offered me nothing and said I could simply cancel my order. I decided to stick it through and in July I was told it'sfurther delayed until August, then I'm told Sept and then October. Mind you I never received an update without me reaching out first. I then tried asking Paul to do a dealer swap for the 2024 turbo to which he said there's no stock and denied it. I ended up calling Cobourg Mazda and they found me my EXACT spec via dealer trade within 24 hours and I took delivery the following week. Gyro obviously had no intention of delivering me my car and hide behind "delivery delays" and offered no alternate options. Worst of all I asked Paul about a letting me know if a Turbo becomes available, and not only did he not let me know when one did, he added 9k worth of xx add-ons and stuck it in his showroom! Gyro Mazda completely soured the experience of buying a new car and wasted 15 months of my time and not to mention my money as I had to pay a higher cost for the car. I would stay as far away from Gyro Mazda as you can and especially from the sales manager Saiss who would rather ghost his customers than answer simple questions. If you want to experience a level of customer service you would get at a TTC station and want your order to never be fulfilled by incompetent sales people I'd recommend going to Gyro Mazda. Otherwise do yourself a favour and go to literally any other dealer in the GTA. read more

All around terrible experience. Save yourself a headache, go somewhere else. I originally came to an agreement with Kevin Heidary (who I understand is the leasing manager) over the phone. I received and executed a lease for 39 months on a 2021 CX5 GS for $409 per month. Approximately 20 minutes later, I received a call from Kevin apologizing and indicating that he made a mistake. According to Kevin, the lease rate was lower than it was supposed to be in the agreement we executed. He proceeded to send a new agreement and asked me to sign it for a payment of $434 per month. When I expressed concerns about the new agreement he replied "I put the black one on hold for you" and "what would you like me to do with it". This statement indicated to me that he was not willing to honour the initial agreement. Against my better judgement, I signed the updated agreement. Later that evening, I saw a Facebook ad from Gyro Mazda redirecting me to a page on their website. The page described the First Time Owners' Program, stating that first time owners are eligible for a $500 discount on the purchase or lease of a new Mazda. As you will see in the attached screenshot, the website indicated that the "program applies to new Mazda3 Sedan, Mazda3 Sport, Mazda6, CX-3, CX-30, CX-5, CX-9, MX-5 vehicles". I notified Kevin that I was eligible for the program and asked him to update the bill of sale. Kevin acknowledged that there was a mistake on the website, but said that he was unwilling to honour the promotion. After I was still clearly concerned, he offered to connect me with the dealership owner. After our call, I sent an email to Kevin informing him that if he would not honour the publicly posted advertisement, I did not want to proceed with the transaction. I was then contacted by Paul Kmet (who I understand is the General Manager of Gyro Mazda). He sent me two emails dismissing my concerns, stating that he did not "see any other outstanding issues with the deal. Both parties have signed off on the bill and we have a vehicle incoming for you." When I informed him that I would not be moving ahead with the lease if they would not honour their advertisement he stated that "You signed a bill of sale and left a deposit. We do not have a cooling off period. When your vehicle arrives, we will contact you to arrange pick up." Gyro Mazda refused to honour a signed agreement and they refused to honour their posted advertisement. read more

One of the worst Mazda dealerships! Came in for a scheduled oil change and after 2 hours I discovered that my car was left unattended at the same spot! When I enquired about it, the staff started giving her attitude and told me she has no responsibility to provide the service in time! Most of the parts and services are overpriced compared to other dealerships. Buying my car itself was a hassle and I am never coming back-here for service. Stay away if you can! read more

The dealership at Gyro Mazda is fine. It's a typical dealership. The Service Center is absolutely awful. You might as well take your money, soak it in gasoline and light it on fire. You would get the same value but more entertainment. You will never walk out of the place without them telling you that half your car needs to be replaced. They'll run a diagnostic (a 10 second digital process that they will charge you $150 for) and make up some crazy story about how many parts and hours of labour you'll need. Do yourself a favour: Get a second opinion. Do yourself an even bigger favour: Avoid this place. read more

The online booking is buggy and doesn't let me book an appointment. The staff are very helpful when you reach them by phone, but today that took over 2 hours from leaving messages to getting call back. Would be better if the online system worked a planned. read more

I purchased brand new Mazda SUV CX 5 from Gyro Mazda. Brought the vehicle in at 8,000 km for oil change and brake inspection in Nov 2017. Started hearing disturbing noises coming from the car in May 2018. Gyro Mazda told us all of our brakes and motor pads need to be replaced as they are completely rusted but we had just brought the vehicle in to Gyro Mazda for servicing a few months prior. Gyro Mazda slapped us with a bill for over $1,100 for the replacement of 4 brakes and motor pads. The vehicle is very poorly designed/built and the service from Gyro Mazda was atrocious. Very poor customer management from Renee Cain and they refused to take ANY responsibility for not catching the problem at brake inspection in Nov 2017. I strongly recommend everyone to stay away from Gyro Mazda and Mazda vehicles unless you want to throw thousands of dollars into repairing your new vehicles which you have just recently purchased. Gyro Mazda confirmed that we didn't receive a lemon and that essentially all Mazda vehicles are designed this way and that your Mazda vehicle to need to be driven daily to avoid costly brake repairs. read more

This dealership is CRAP! First impressions for service was terrible. Came in for a simple oil change appointment. I arrive and am not greeted by anyone in the service department for 10 minutes. I would understand if there were many people but I was the only customer waiting. All the employees just seemed so busy on their computers! I finally received help and was promptly advised that my oil change would take 2.5-3 hours to complete - they were backed up with other jobs. Nice! No apologies! If this was the case a courtesy call would have been nice beforehand! No regard for customer service. If this is how they treat the customer, I do not even want to imagine the quality of mechanics! No thanks. Other low ratings about Gyro are correct. Thanks for wasting my time! Adios! My business is going elsewhere! read more

for 2 weeks i have been calling and leaving messages that i want my winter tires that are stored every year at their dealership put on my car i bought from them. two weeks of leaving messages. no replies yet. i am going to show up and get my tires from them and take them somewhere else to be put on my car and i will never ever store my tires with them, change my tires with them or deal with them. a few years ago they even lost my winter tires. i had made an appt to get my tires put on and for 3 hours they couldn't find where they stored them. i had to go home with my car and not my tires. worst customer service ever!!!! read more

We purchased a used vehicle (in cash) from Gyro Mazda, based on the vehicle model and the dealer's proximity to downtown Toronto. The day of purchase, before we left the dealership, we were shuttled into a room for a "20-minute meeting" with a sales manager who noted to us that "for safety reasons," we should purchase various vehicle upgrades and service packages. We understood the nature of the "conversation" and assumed it was standard industry practice. Either way, we politely declined all up-sell attempts and managed to get out of the room within 10 minutes. Fast forward two years: we received a letter from Mazda Canada outlining an SSP (Special Service Program), specific to in-car entertainment system touchscreen malfunctions (ghost switching, not accepting commands). Our touchscreen was indeed malfunctioning, so we booked an appointment with Gyro Mazda Service. The letter from Mazda Canada included no mention of costs associated touchscreen replacement and in fact, the word "warranty" is used eight different times in their letter. Further to that are the following quotes from the Mazda Canada letter: "If the Mazda Connect touch screen in your Mazda3 vehicle exhibits this touch screen malfunction, please make an appointment with your Mazda dealer to have your vehicle repaired." As well: "If the Mazda Connect Centre Display touch screen in your vehicle exhibits the touch screen malfunction, your Mazda dealer will replace the center display with a remanufactured one free of charge during the terms of this warranty extension program. The replacement of the center display will take approximately half an hour to complete, however, your dealer may need more time with your vehicle." The day of our vehicle appointment at Gyro Mazda, as requested, I arrived 15 minutes early, provided my SSP warranty letter, noted to the attendant that our vehicle's touchscreen was malfunctioning and left the vehicle to the dealer for service. Approximately 1.5 hours later, a front-line staff member presented to me an invoice for recommended vehicle service that included: $181.20 for engine drive belt replacement, $233.83 for battery replacement and a $42.88 "infotainment update". Upon request for reasoning of these costs, aside from the fact that I had not requested Gyro Mazda to inspect my vehicle beyond what was noted in the SSP letter, the $42.88 for the infotainment update was justified by stating that "Updating the software would determine whether or not the hardware needed replacement, and we need to charge for a software update." Shortly thereafter, and from multiple service staff, came large amounts of technical car-speak including some "...I don't think you understand what I'm saying" customer-shaming. There was no reasoning with or understanding from any of the staff with whom I dealt - they were firmly entrenched in the stance that, at the very least, in order to determine if our car in fact "qualified" for a warranty/no charge hardware repair/replacement, I had to pay Gyro Mazda $42.88 and at the very worst, on top of that I would need to pay Gyro Mazda an extra $415 plus. Fast forward (again) to my phone call with Mazda Canada, who very quickly noted that not only is a software update "not required" in order to verify the infotainment system hardware warranty replacement, the entire SSP itself (aka the issue with the touch-screen) is NOT related to software and specifically, the issue is that "The film inside the touch screen may be corroded due to moisture, which might adhere on the lens of the touch screen. This corrosion may cause the malfunction of the touch screen. This warranty extension program applies only to the repair of the center display with this concern." I will finish with this: in my experience, Gyro Mazda Service relied on trying to confuse me with vague and inaccurate warranty program references, used false and fabricated information to try and perform unrequested service, created an "invoice" to try and justify the unrequested service, integrated a rude "It's your fault for not understanding the process..." customer interaction mindset to actively do everything they could to create an illicit sales opportunity. They were unaware or just plain ignorant of the Mazda Canada-mandated warranty service on our vehicle should be free of charge. And having a clearly printed letter in front them with explicit instructions on how to proceed cannot justify ignorance of the process. Horrible and arguably illegal service offerings from a team of misguided individuals with an outright questionable ability to act in an honest manner. read more

BEWARE OF THEIR SPAM! I've only gone to this location ONCE for an oil change. Now, they keep spamming me with letters, phone calls, and text messages. Despite my numerous efforts to get them to stop, they continue to pester me relentlessly with spam. Avoid Gyro Mazda at all costs. read more

Went in to talk about trading in my car and getting a new model. We had great service and delivery. They discussed all info we needed in great detail and we more excited then us about our new car. Highly recommend. read more

Such a poor customer experience that could have been rectified in minutes. Instead, two employees kept repeating what I had already had been made aware of - not listening at all to my real concern. Almost robotic in a sense. Later, left a VM with one of the owners to express my concern-no response. What can I say? read more

Be very, very cautious if approaching this dealer to purchase a vehicle. My wife and I went to Gyro Mazda in February 2014 to look at the new Mazda line. The salesperson pitched to us a dealer "Demonstration" vehicle that he was adamant had only been driven by his sales manager, a little old fella who only drove the car to commute to and from the office. The price was OK, given that the vehicle had several thousand kilometers on it, and based on the sales pitch and our comfort that the vehicle had not likely been abused yet in its lifetime, we put a deposit down. Out of curiosity, I obtained a vehicle registration history from MTO. The recorded history of the vehicle indicated that the salesperson had been dishonest with us. We pressed for the truth, and withheld our final payment in light of this new and conflicting information. As it turned out, the dealership had purchased the vehicle from Mazda Head Office already with several thousand kilometers on it, and had no idea who might have driven the car before. The salesperson became very aggressive with me when the closing date of the vehicle came and passed and I we did not show up to complete the deal. He threatened legal action on us, insisted that he had been honest, and he even stated that all telephone conversations with the dealer were routinely recorded without the customer's knowledge. In the end I wrote a letter to the owner requesting our deposit back and threatened to take the matter in front of Ontario's consumer advocate. Some weeks later, I received my deposit back by mail, along with a letter drafted by some lawyer refusing to admit to any wrongdoing on the part of the dealership. I post this as a warning to others. Like I said, be very careful visiting here to purchase anything. My suggestion is to never give in to any aggressive sales pitch by any salesperson using pressure tactics that were probably learned from carvings on stone tablets from the dinosaur age. read more

Very friendly employees and very nice receptionists. But after 3 days of negotiating for a 2015 Mazda 3, their price was much more than what I received at any other dealership. I got a 2016 Mazda 3 at another dealership, with much more add ons and all seasons + winter tires for $500 less than Gyro Mazda's offer for a 2015 with no add ons at all. How can that be? That's robbery. Not impressed at all. read more

Not very efficient and effective dealership. They booked me during their lunch break time so I had to wait additional hour. read more

I had a great experience with the Gyro Mazda team. From Ryan in Sales to Anna Maria in Finance to Yano who showed me all the tricks my new car has to offer... everyone was very professional, transparent, thorough and helpful. They made things very easy in terms of sourcing my preferred vehicle which was hard to find and in coordinating all the paperwork and license transferring etc. Would definitely recommend the Gyro Mazda team for any future car buyers! Mark D, proud new owner of a 2020 Black Mazda 3 Hatchback GS Sport with 6 Speed Manual Transmission read more

I recently moved to Ontario and went to Gyro Mazda for service since my car was still under warranty. I also asked for whatever I would need to get an out of province vehicle set up and ready to go. I'm not sure if they just never do out of province vehicles, or if they don't care, but I had a lot more hassle than needed if they'd been more helpful. First, they gave me only the Safety Standards Certificate and when I asked if that was all I needed to register my car, they said yes. It turns out I also needed the Drive Clean certificate, so I got to make an extra trip to Service Ontario and Canadian Tire for that. They also didn't say anything about what I might need in terms of mounting a front license plate, as they aren't required in Alberta and so cars there do not typically come with front mounts. When I called later, they wouldn't tell me anything about my options without my VIN, despite me knowing the make, model, and trim of my vehicle. My warranty is up now, and I won't be going back here. They didn't seem terrible, but you can probably do better. And know that they won't be helpful if you're from out of province. read more

From the moment I walked in the door, my experience with Gyro Mazda was positive. The showroom, the personnel, the customer service...all first rate. It was the easiest and most enjoyable car buying experience that I have had, 3x over. read more

$63 labour to fix a problem caused by the technicians. Worst service possible. Under no circumstances should anyone visit this business for any reason. Scam artists of the highest order. read more

This Mazda location is absolutely horrendous. I've had a Mazda since 2008 and have been coming to this location since 2016. At every other location, I have always been able to go in and service my car with absolute trust. Here, I know that I will always be taken advantage of. My first time servicing the car, I was charged an ungodly amount for a service that we didn't need. The second time, after waiting an obscene period of time for routine service, a customer service agent informed me that our newly purchased winter tires (for a 2009 Mazda 3) would not be usable on the 2017 model that we had recently traded for. I asked multiple times if they were sure, knowing that we had confirmed before the trade, but he confidently told me that I would have to spend at least $1000 on tires and that I should do it soon because they were on sale. My husband went back to get our tires changed, and to no surprise, we didn't need new tires. My husband now has to take the car in for service and hasn't been charged for any unexpected costs. However, after today I am not sure if he will even go back. They lost all of our paperwork for a tire change and made us wait an extra 7 hours for the car. Sexist, disorganized, and rude... it's not a great look for this dealership. read more

After using this dealership for years, I will no longer be doing so. I had a scheduled maintenance which included an oil change. Less than two months later, and well under the kms before the next service, my engine wouldn't start. Both CAA and the follow up mechanic knew immediately that the incorrect oil was used by Mazda. Both said the amount used was also too little. I'm not sure if ownership of the dealership has recently changed, but either way, will never be back. read more

I initially left a very negative review due to two past experiences at Gyro Mazda Service. My negative experience was a product of a combination of internal IT systems errors, internal miscommunication, and poor customer service from their customer-facing team. The service in the car was actually good. Towards the end of my second experience (after leaving my negative review), the senior management team reached out to me right away. They dedicated the time to listen to and address all my concerns, and promised to work hard to improve their internal systems and training. A few days later, Alexandra (marketing manager) followed up to let me know of the way they're enhancing their internal processes. I appreciate the commitment of Alexandra to 'make things right', and I am amending my review, and will be open to returning to this location in the future. I look forward to a 5-star experience next time I come in. read more

Absolutely terrible service and zero regard for the customer. I brought the car in for scheduled maintenance that included oil change. They did a very sloppy job. When I lifted the car I saw oil stains and spills, moreover, something was done to my car because the oil is clearly leaking - there is lots of oil on the ground underneath the car. read more

Today, we just received our new vehicle CX5 from Gyro Mazda 134 Laird Dr. Location. My wife and I were so happy to deal with Sales Representative Ryan and Financial Services Manager Danielle. It was a informative, positive, smooth and easy process. They genuinely cared about us and our purchase as well as made sure we knew the vehicle inside and out before driving off the lot- thanks to Yano and the Gyro family. We look forward to continuing to work with them and recommending their dealership to all that are in search of a new vehicle read more

Worst service! They cheat customers by charging twice!I ordered a part onsite and paid(they definitely won't order without paying), and 1 week later I showed up for servicing , they said I didn't pay! They just told me to keep invoice paper(A4 size), no one told me to keep receipt and they don't staple together! They must have done these to many customers already, claim you don't paid and charge you twice! I showed my bank statement, what if I am old person and don't know how to use app and what if I paid by cash! They are cheating! No way they don't have any record! Be cautious customers! read more

I would give this place 0 stars if that was possible. Horrendous and inefficient customer service resulting in extra cost to customers. Service Manager Rene Cain and Owner Paul Kmet will not accept responsibility for errors their staff made. Ongoing problem for almost two years with leased vehicle, claims not their fault if the problem is not fixed as these things happen with vehicles and all they can do is try to fix it, nothing they can do if this inconveniences their customers to have to bring the vehicle in over and over again. Also sales staff failure to explain purchase is not their fault, should be owner's responsibility to read all the fine prints. All the negative reviews are correct and those of you with good reviews, wait until you have a problem with the vehicle, trust me you will not have anything good to say about them after. read more

I went to purchase a vehicle that I seen advertised it was a Mazda gx3 I took it out for a test drive and really liked it a lot. When I decided to continue with the purchase the gentleman Joseph came back with the pricing report and told me that I needed to pay 399.00 for administration fees and 499.00 for part registration I guess he thought cause I'm a female he was able to scam me. I basically told him the rules under Ontario and he automatically said to me and I quote you're smart you know about this I said yes it's extra money you pocket yourself I'm a firm believer in trust and the lies are very disappointing just an FYI when purchasing a used or new car you're only supposed to pay the Gst only. Nothing more. Be cautious of this place. They are stammered read more

Gyro Mazda - Those are the charges the sales representative tried to say I was supposed to pay lol - Auto Repair Near Me - East York, Ontario