I needed an escort so that I can have a medical procedure done at Medstar surgery center. The surgery center had a couple of approved companies and I chose this one. You can't be flexible with the time. I was finished about 3 hours before my pick up time. The center tried to get them to come earlier but the earliest was 2 hours after finishing. Hard to know if they will start on time, etc. I would use them again. read more

This is a great service! They show up on time however when they come to pick you up, they frequently overbook and don't show up on time. The problem with this is some mobility challenged people can't sit around and wait. I just found out that you can actually pay to have them wait for an hour to get out of your appointment. read more

My mother had a scheduled ride to and from the doctor. Her appointment went a few minutes over. The driver called and we told him we would be 5 more minutes. He left to go get another ride and we waited 50 minutes for a new ride. read more

I cannot attest to the quality of the transport services provided by this company. H&M is now Arise transport, same address listed with the Chamber of Commerce. It should be noted for potential users of this service that the transport company parks its vans overnight and for several days in residential neighborhoods. Their drivers leave medical and food waste on the ground near their vans. We have seen drivers relieve themselves in the grass. Neighborhood groups have asked for a company response but have not received anything. There is a commercial parking nearby with restroom facilities. read more

An hour late to pick up my mom for a DOCTORS APPOINTMENT. (Which is why my 86 year old mother NEEDED TRANSPORT ON TIME. FAILED. THEN. Corporate overworks their drivers and they get calls late. They left my mom sitting for 3 hours after the appointment. This is no way to run a business. I will be calling Gerry Connolly about it. Sincerely, Chris Skalski son of client Roselyn Skalski read more

We booked H&M for my mother's doctor appointment, and let me start off with saying Kenneth and Brendan in van 170 were beyond professional and polite and extremely helpful and went above and beyond the whole way. They took very good care of my 78 year old mother as if she was their own!! I couldn't thank them enough and definitely recommend them for anyone looking for top notch nemt services!! read more

Awesomely trained people! The call persons were polite and knowledgeable. My Dad cannot walk. The drivers took extra care and were very reliable about getting him where he needed to be and on time! ( once was 5:30 ap for hospital appointment. The drivers called me to see if I was coming and were kind enough to stay as long as they could. The drivers do not wait around for tips... I cannot say enough good about this service. I have them on speed dial! read more

H&M were late in picking us up and the doctor's office canceled the appointment we have waited for 3months. This was the first time this happened with them. They did not charge us for the ride but cancelled all future appointments ride without telling us us first. Had we not called to confirm 3days before our appointment we would not be aware . Will NEVER use these company again. read more

I booked a ride for my father to go to the doctor using the app. Got an automated confirmation call back, but they were a no-show for our ride. I could understand if it was a mistake, but when I called to sort it out I was hung up on twice. The only excuse I got for the missed ride was that appointments booked online aren't held unless you call to confirm. Totally unreliable company--look elsewhere. We missed the appointment I waited 3 weeks to get, and I missed a day of work. read more

UPDATE: Ms. Green apologized TY In a word: Ineptitude. This occurred at the Richmond VAMC 11/2/23 Very unprofessional, condescending, extremely rude/ghetto like entitled attitude with no customer service skills apparent, was what I experienced from two Richmond VA "dispatchers" Andrea Green and LaShara and one driver, a Ms. Ann or Joann, who took a seat behind the desk and blatantly affirmed that they were retaliating against me for "refusing" a ride .To be clear, it is a false assertion made to justify their unprofessional and again rude/ghetto like behavior. I stated clearly that I would wait for the next available driver. That's when Ms. Andrea told me, i was exiting the van, and I quote, "Let me talk to You. I'm Tryin' To Help YOU Out."Her belligerent tone stopped me in my tracks, as i felt i was being threatened. I verbally responded, "No, that's okay. I'll just wait for the next driver." She then stated that in a warning tone, I'd hate to see you have to wait another two hours to get home." I looked at her and said, " Well, it shouldn't take another two hours, right?" By that time, I had reached the desk and told Ms. Lashara, I was going to charge my phone at the charging station.My previous engagements with this company had been positive. The dispatcher at that time was a Mr. Miles. (Shout out to Mr. Miles! Please get well soon.) Mr. Miles always put veterans first and worked tirelessly to coordinate the various destinations so it would make sense logistically. That is a talent sorely missed now. I'm hoping that the owner/higher ups will investigate this incident starting with my assigned afternoon driver as well as veterans in the vestibule as necessary to corroborate the facts. Also, the back and forth of unauthorized persons at any time that seat themselves arbitrarily behind the dispatch desk, as well as the dispatchers leaving the desk unattended for periods of time. My experience yesterday was that veterans are considered chattel/packages at best. To be seen and not heard seems to be the motto with no empathy for the veterans' needs. Being lectured that the veteran is secondary to the drivers' whims and location desires of the drivers' prerogatives. Being told by a driver that the wait was for retaliation. (proven by the fact that one of the last veterans to be transported was going to Mechanicsville, and they did not add me to the vehicle even though Mechanicsville was 20/30 minutes from my destination).It took a total of 7+ waiting hours to get home after these individuals retaliated for me refusing (their words) to keep adding more people to the van I had been placed on, hindering it before it could pull off...actuallyTSpoke with several agents at H&M telephonically. They promised to call the VA dispatchers. However, nothing changed. I was relegated to wait approximately 3.5 more hours.Spoke with Mr. John (supervisor?) and Ms. Nicole (supervisor?) and Mr. John stated he was going to Hopewell and that if I was still here, he would find someone.Ms. Nicole is sending back the original driver and stated they would be here shortly. Relayed by Ms. Lashara. Additionally, Mr. John said he would speak with the driver and individuals who admitted to retaliation. Hopefully, he will follow up and reprimand these individuals, proffer better training, and reinforce that this is a needed duly authorized service. It is not a privilege to be bartered for with no regard for the veteran. The majority of us veterans needing transport are physically/mentally disabled in one form or another. One other notable mention. The VA police were also involved due to another female veteran who had been transported at around 2 pm, and needed to return to Newport News. Another one escorted Ms. Lashara to her vehicle. A statement by the policeman was that leaving veterans stranded after the 6 pm locking of the doors was occurring far too frequently. Thank goodness between my driver, Ms. Beverly, the VA Police, Mr. John and Ms. Megan (telephonically) they were able to arrange her transport. I sincerely hope she made it. read more

H & M Transport is a wonderful transportation company. Very professional, excellent communication and outstanding customer service. We had to utilize them to transport our dad to a doctor appointment. They arrived a little early to make sure we arrived on time due to traffic on this given day. I was in the process of having my dad use the restroom before leaving and they assisted me with getting him to the bedside toilet. J Rene and Christian were the best. They handled our dad with proper care transferring him over to the stretcher and moving him out the house. I highly recommend using H&M Transport J Rene and his team are a blessing. We will most definitely schedule all our dad appointment rides with them. read more

Care was fair, people seemed unsure of where to go, had to follow me home and up the elevator to bring my husband home from Inova Loudoun Hospital. After taking a credit card number for the transport, then I received a bill for $185 more than the quote I was given. On top of that, I could find no way to pay electronically, and No return envelope in with the bill. Could they do anything more wrong? Fortunately, I don't believe that I will need their services again. IF so, I will advocate for another company!!! read more

They provide non emergency medical transportation, their drivers and staff are all very nice and caring and I wouldn't recommend anyone other than H&M!! read more

Denied service request. Extremely disappointed with H&M services... denied transport services even though they have provided the same service 4-times in the last 12-months for a 120lbs elderly bed-bound patient. The first H&M service was via wheelchair, and the last 3-services were via stretcher. Each time their team performed arrived on time and performed admirably. Their team maneuvered the wheelchair and stretcher in the TH stairwell without issues: 3 "flights" of 7-step stairs, with the first 2 flights reaching a landing before the next flight. However, our recent request for service was denied! When asked if they would at least provide wheelchair transport services, they denied and stated a wheelchair is TOO HEAVY to move the patient with. I informed them they have used OUR wheelchair to transport in the past without any issues - our collapsable wheelchair maybe 10-15 lbs. Disappointment with H&M is putting it mildly. read more

Awful! disrespectful, late, money driven, no follow up led by someone with no conscience.

Used them for my cataract surgeries. After the right eye surgery, they were 15 minutes late picking me up. After the left eye surgery, the nurse called and was told they were going to be 20 minutes late. After they didn't show in 30 minutes, the nurse called again and was told it would be another 20 minutes. In total, they were ONE HOUR late picking me up. He called from downstairs and didn't come up to walk me down after my medical procedure. The truth is they took my money and then lost my paperwork. They would have sent no one if the nurse hadn't called. Now they had to scramble and find someone to pick me up. When they finally found someone they had to drive to 30 minutes to pick me up. Never going to use this service again -- you shouldn't either. read more

They were early and very professional. They carried my elderly mother and her wheelchair up a long flight of stairs with no problem. She and her chair were then securely transported in their van. Thanks to H&M my mother was early for her doctor's appointment. I would definitely recommend them. read more

I reached out them for service for the first time this week to take my mom back forth from church. They were supposed to pick her up and have her there by 10:15 and didn't pick her up until 10:20, she was 20 minutes late, so upsetting to have this happen, told me they had system issues, not sure I want to use them again, not a good impression for a first trip. read more

Denied Service!! Did not even try to offer to help and to get clarification to assist with the transport. Poor customer service. Looking up the owner now! read more

We had a short notice requirement for litter transport. I called four companies from among those recommended by the Rehab facility. H&M's office staff was friendly and worked with us to get a driver & vehicle to our neighborhood--so it wouldn't be so far the next day. This enabled them to beat the "next best" estimate by $300. The crew showed up on time--with all the proper safety equipment. Louis and Jimmy were experienced, polite, and proficient. They handled Mom's transport with exceptional care. I would highly recommend them for medical transport in the Northern VA area. read more

I've been using H&M for quite awhile. They have always been on-time and their staff is always extremely friendly and courteous. Anything I ask, they have been able to deliver. Sorry so many people had a difficult time. read more

Horrendous timekeepers. Their idea of a 6pm appointment was to arrive at 7:47 pm. We have used H&M several times and they have only been on time once. We're looking for an alternative provider. read more

Very happy with H&M Transport. The drivers arrived on time and drove very safely. The carried the patient up and down stairs with ease. The fees were quite reasonable compared to others. I felt safe with this firm and feel I can rely on them for future " no drama. no surprise" medical transport. Glad I found them read more

The driver was polite and drove carefully, and I have no complaints about her, aside from one minor one that I will mention. I was "required" to have someone drive me home from a medical appointment, and I wasn't allowed to just call a cab. I was completely ambulatory, but I still got stuck relying on this expensive company. Alas, alas, alas, for my wallet. When I went to get into the vehicle, no one held the door open for me. I was expected to slide the van's door back myself. The passenger seat was folded down; they hadn't even pulled it upright to accommodate me entering the vehicle and seating myself. On the floor there were also some various items, a medical kit of some kind, a car appliance of some kind, etc. No one had bothered to move these items out of the way, so I wouldn't stumble over them. The thought entered my mind: "This is medical transportation for handicapped people needing special accommodations?" I knew the roads well, and the driver almost made several wrong turns. I corrected her, and she got back on track. She was on time collecting me, and she was friendly and conversational. My major complaint was the cost of the service -- it was ridiculously expensive. Their website talks about being available for all kinds of trips: trips to the bank, to church, to Mother's Day parties, etc. The word "Mother" came to mind a few times, but not in regard to "Mother's Day" itself. If your relatives can't come get you for that Mother's Day party, and instead turn you over to this bunch, disinherit the bastards. And if you use this service for routine errands, you won't have to worry about transportation for long -- you'll be a homeless person hoofing it down the highway by foot in short order. To summarize: The employees, on a scale of one to ten, get an eight. Maybe just step up your game a little, folks. Know for sure where you're going, and get the seats up and ready, and the junk off the floor of the van. Get out and hold the door open for passengers, even the ones who are ambulatory. For what your company is being paid, that stuff should be routinely done, just from the get go. The business in its entirety: relatively good service, but exorbitantly priced. That consideration relegates my rating of the business itself down to a five or six out of a highest possible rating of ten. You don't need to dig your claws into the passengers to make a good living out of what you do. Stop it. Moral of the story: Use a taxi or train if possible. Use this service as a last resort. You'll get adequate service if you do use them, but for what they're charging they should serve you crackers with caviar during the ride. read more

Needed a last minute transport for dialysis and was going to book through the website which was extremely easy to do, but CXL'd it and called because needed it the next day and it was already after 5pm. The phone system was slightly tricky but you have to listen for the option you need. Mine was wheelchair, so spoke with a wonderful person who clearly understood my ask, what I wanted and needed. They arrived 15 minutes before waited and helped me out to the van and took me to my appointment and arrived 10 minutes early PERFECT!!! Then pick up was the same way. They assisted my family helping me inside with my wheelchair, bags, and all! This was flawless and will use them again in the future. Payment was done by phone and my family received text alerts to know my status. Again nice touch so they didn't have to worry about whether I got there or when I would be back home. For the last minute wheelchair transport the cost I felt was high but it was VERY last minute. Booked at 6pm on Monday and needed it for 11:30am Tuesday for round trip there and back was $98 the distance is 10.2 round trip so like 5 miles each way. However again last minute booking was able accommodate and customer service and process was excellent. Covid mask on and items for cleaning, bravo and appreciate that. I got what I paid for absolutely great thank you!! read more

Dad(Dr. Sivaramalingam Manickavasagar, M.D. F.R.C.S.), Mom (Dr. Marie Lucas-Manickavasagar, M.D. D.C.H.), and I (Ravi Manickavasagar - Dad's Caregiver) have used H&M Medical Transport Services since August 2019 for round-trips (approximately 15-20 trips) to Bull Run Family Medicine, Carient Heart and Vascular, Gainesville Eye Associates, Bank of America, CVS Pharmacy, Chestnut Forks Tennis and Fitness Club, U.S. Postal Office, DMV, Novant UVA Haymarket Emergency Room, Famous American Barber Shop. Usually I reserve appointments on the phone but I have also begun using the online forms to make reservations. Dad is transported by wheelchair(with leg rests); for some of the trips, we used our own wheelchair, while we used the H&M Transport company's wheelchair in other trips. Most recently, on August 25, 2022 ($257 round-trip), we went to Bank of America to deposit two checks, CVS Pharmacy(4th COVID-19 Pfizer shot, 2nd booster, pickup prescription for Freestyle/Abbott blood glucose monitoring system test strips), and Famous American Barber Shop(haircuts for Dad and me). On September 13, 2022 ($243), Dad, Mom, and I went to U.S. Postal Office(renewal of Mom's passport) and CVS Pharmacy(flu vaccine - two seniors and one adult). On the last two trips we requested Wendy who usually arrives on time and sometimes takes Mom on separate trips. Typically on these trips, Dad walks downstairs to first floor in our home, down a few steps in the garage, and into the driveway where he takes a seat in the wheelchair and enters the H&M Vehicle. Dad and I are in the backseat, while Wendy(H&M driver/employee) is in the front seat of the H&M vehicle with Mom. I request the cell phone numbers from the drivers so that I can keep them informed when we are finished with our appointments. We request that the driver remains in the parking lot vicinity and not to leave us even for a brief time. Wendy helped Dad to walk downstairs in our home, down a few steps in the garage, and enter the wheelchair, and to get in and out of the wheelchair to stand, walk, or get into the barbershop chair. I typically include 15-20% tip for the driver on each trip. On our earlier trips since 2019, two drivers would lift Dad in the wheelchair up and down the stairs and front porch steps, and I would add 20% tip. More recently, Dad walks downstairs without wheelchair, down front porch steps or garage steps, then I give 15% tip. On Monday, September 26, 2022, we have requested Wendy to take us to Bull Run Family Medicine(annual wellness exam for Dad and Mom, pneumonia vaccine for Dad) and then to Famous American Barber Shop for haircuts for Dad and me. Wendy(H&M employee) took a photo of Dad, Mom, and me, with Steve (Barber) at the Famous American Barber Shop in Stonewall Shops(Gainesville, VA) where Dad and I had haircuts since 2011. Wendy and the rest of the H&M employees were helpful to Dad when he gets into wheelchair, transferring Dad into vehicle, while Dad is walking, getting to appointments on time and early, providing business cards with the company's phone number, and are polite and professional. Ravi Manickavasagar (571) 445-3173 (home) (757) 621-1545(cell) ravicmanicks@aol.com (e-mail) 8090 Tysons Oaks Court Gainesville, VA 20155 Dr. Sivaramalingam Manickavasagar, M.D. F.R.C.S. (Dad) (757) 621-1545 (cell) Dr. Marie J.A. Lucas-Manickavasagar, M.D. D.C.H. (757) 647-0469 (cell) mariemanicks@aol.com (e-mail) read more

H&M Transport - H&M Medical Transport employee(Wendy) took this photo of Dad (Dr. S. Manickavasagar), Mom(Dr. Marie Manickavasagar), Ravi Manickavasagar(me) - Medical Transportation Near Me - Gainesville, Virginia

Just an update my call was supposed to be forwarded to a supervisor the next day. I NEVER received even a call back. read more

H&M Transport - Medical Transportation Near Me - Gainesville, Virginia

I highly recommend H&M Transport for pickup services. The company provides excellent service and has courteous and professional drivers. The booking process was also extremely efficient. The driver arrived on time and delivered me to my appointment well in advance of the scheduled arrival time. The driver also picked me up on time when called for the return trip and made sure that I was well accommodated and had everything I needed for a comfortable trip home. My family members have used other transport services in a different state in the past. I can honestly attest that H&M outranks these other companies in terms of the level of service provided as well as the care and attention they offer to people they pick up. The price is well worth the service and I will use them again in the future. Reston, Va user read more

I am a Kaiser Permanente patient in upper Montgomery County. I scheduled a medical procedure that was to occur in their Largo Medical Facility. The ride was scheduled to arrive at 11:56 am, in order for me to arrive in Largo at 1:00 pm. I was called by their dispatch to inform me that the driver was running 10 minutes late. At 12:06 pm I call dispatch and asked where the driver was. I was told he would arrive in 10 minutes. He actually showed up at 12:27 pm. Since I wasn't sure that my procedure would take place due to my late arrival, I cancelled the ride. I didn't want to travel to Largo late and be told that I would need to reschedule my appointment. Not only would I have to experience the frustration of have to reschedule my appointment, I'd also have to wait on H&M to provide me a ride home, which would likely be during the afternoon rush hour. I had to do some preparations over the weekend for my medical procedure, and it was all for naught because H&M's driver was 30 minutes late in arriving. I have called Kaiser's customer service and registered a complaint with them, and suggested the employ a different ride service for its patients. I wish Yelp would allow me to choose "0" stars for this company - that's how poorly they performed today. Robert J. read more

If I could give negative stars I would. My mother has been having medical issues for a while and has needed their service to get to and from DR appointments for the last couple of months. The first couple of times were great. However, this morning they canceled my mom's pick up and appointment without reaching out. When contacted they claimed they tried calling, but when we review our phone records there are no incoming phone calls at the time they claim they called. Jacob was very rude insisting that I had no idea what I was talking about. Told me that he would hang up on me if I kept saying I had no record of a phone call. When asked why they did not leave a message all I was told was that they tried calling. They even told my mom the driver that was going to pick her up, left to pick up a better paying long time customer instead and it would have been late anyway. So they blatantly admitted to shifting someone in need for someone that was willing to pay more money. read more

If getting to your medical appointments on time is important, then this is not the Company for you. While the drivers and staff are friendly, they consistently arrive late to take you to appointments. As a result my wheelchair bound brother has had to miss urgently needed PT appointments. As you know, you can't walk into a medical office and get served at any time you want. There is a reason that you are giving appointments. Not sure why this is unclear to H&M. read more

First time using this service today. Pickup process was smooth and easy. I called for pickup about 30 minutes before the appointment was done to give the driver time to get here and minimize the wait time. Since my phone number is now logged in their customer database, I was given the option to speak to anyone. The automated prompts gave me the option to select that I was ready for pickup. I did that and trusted the process to be reliable. Big mistake. My gut wouldn't let me settle with the automated prompt so after waiting about 40 minutes, I decided to call again. This time I made sure I pressed the schedule a ride prompt and got an actual person (companies always answer the phone to get your $). The service rep said the automated system didn't notify I was ready. So, bottom line, I sat for over two hours waiting to be picked up. I don't recommend this business to anyone. My aging parent had just finished a procedure and needed to be home as soon as possible. The lengthy wait should and could have been avoided completely. read more

Beware. They finally showed up but with the wrong transport than what was booked/needed. The solution to their mistake was to have the patient wait At Least an additional two and a half hours in post op for them to return. The patient endured being stuffed in an Uber for transport instead. This is an unprofessional, heartless company. read more

A feather in the cap of all these guys , I had a need for help with my wheelchair getting to dr and therapy appointments. These guys are great. The guys were really understanding of my condition and needs. Plain and simple cared about you and what they were doing. Their efforts, dependability, and attitude really shines. I sincerely recommend H & M transport. read more

This service was available last minute. I received text confirmation of my scheduled trip. Driver shower up on time and was very patient and careful to my uncle's needs. The van was clean and had all of the necessary equipment to transport someone in a wheelchair. I would recommend using this company for all of your medical transportation needs. read more

I took a ride from them a couple days ago, and they were excellent!!! I would recommend them to anyone. If you have to go to an appointment and you find yourself needing transportation, this is definitely the company to call!!! Thank you H&M. read more

I've been using H &M for my senior clients during COVID and they have been great. Punctual, professional, reasonably priced. Intake is done over the phone and the office staff are polite. read more

Do not recommend this company as they provide provide bad service, are always extremely late and will rip you off. First day the driver was 45 Minutes late and HM charged $85 to drive only 8 miles round trip. The second time we used the service, the driver came and the wheelchair they had was broken. I waited 45 minutes for another driver to bring a working wheelchair for my disabled mom. The driver ended up leaving without telling me. I called the Company to file a complaint and they said they told the driver to leave! I paid a premium for the service to be here on time and 45-55 minutes late is unacceptable two days in a row. The drivers are nice and do all the hard work but they are managed by horrible, selfish and greedy business owners that can't manage appointments properly for their drivers read more

We have used them numerous times in 2020 for help with my mom and they have been very good but the last 2 trips the prices have almost doubled. We would like to continue using them but the increase in cost will force us to look at other options. If cost is not an issue, I would recommend. read more

The customer service is awful. They do not make you aware they do not furnish blankets or help the patient on the gurney. The driver Rick brought a high school student as a helper which they did not assist the patient in anyway. We also were not told they weren't an ambulatory transport company. When calling to make a complaint and was told the owner would contact me. I have not received any return calls. I have spoken with Daniel and a very rude supervisor Kirsten who seems to have amnesia and cannot ever remember taken a phone call. I will be contacting better business bureau and hospice since they recommended this operation read more