Horrible service. I've been to other H&R Blocks and had a decent experience but this was just bad.
I had a woman who told me that I would be getting $2,200 back. Then she said: "Whoops! I shouldn't have said that, you're getting $589!" WTF?! Seriously? Then say nothing until you've figured it out! I asked for a cheque as I always do - I don't want a debit or MasterCard, and I'm informed that I have to come back for it tomorrow and its a new policy! OK... I inform them that I have to work and I need it ready for me to pick up so I can go straight to work. They assure me it will be waiting for me in the morning. When I come in the following morning, not only is it NOT ready, it's not even printed?! AND the receptionist proceeds to inform me that they have been having printing problems all day and she's not been trained properly to fix them. GREAT. I waited HALF AN HOUR! I ended up running late for work! On top of it, when I was leaving they had the nerve to ask me to stay and wait for them to print me out a confirmation!!!! After I had said I'm running late for work because of them! NEVER, EVER, again. STAY AWAY from this location. They don't care and are completely incompetent. In fact, stay away from H&R Block entirely. I'm going to go elsewhere next year. Too bad there isn't zero as a review option. read more