Excellent service.... Took us at appointment time, absolutely no waiting. Made the experience very enjoyable...

I called in advance, brought all of my paperwork, and they uploaded everything at the front desk. Then I set an appointment with Carla and I showed up 15 minutes early checked in and then I waited 25 minutes after my appointment time. I was the only person waiting so not sure what the issue was. So I headed home thinking they're gonna call me.. nope made it all the way home. I called them back. No one could give me any type of explanation. I will take my business elsewhere. read more

Taxes are the worst! I used to have such a headache filing them, and they were so complex due to me being a full time student and a full time worker. However, Rose IS. THE. BEST!! She was extremely thorough and even found things I completely missed from years before - now I'm getting more money back because of educational credit (which I didn't even know was a thing). As a full time college student who rarely has the time of day to worry about taxes, and is mostly focused on grades and paying for school, Rose made the whole process so much easier. Highly recommend because what took us less than an hour together would have taken me ALL day by myself. I will DEFINITELY see her again next year :) read more

Thousands of clients can't be wrong! Give us a try! Our Second Look Review is free. Why not drop off your previous returns for a second opinion? Our Guarantee ensures you will get the maximum refund and we have year-round assistance for all our clients when that IRS letter comes. All at NO CHARGE! What have you got to lose? read more

Craig Herriot made the process really easy and painless. We are glad we came again to have them do it here at H and R Block. In and out, super efficient. read more

Been using H&R Block online for years but with my wife starting a couple of home businesses this year so I needed some backup. I did "best of both" and was extremely pleased with the results. Mrs. Ruby was my tax pro and she provided stellar support to get me max dollars back. I also feel confident that we filed correctly and have peace of mind if an audit ever comes our way. I highly recommend H&R Fallbrook! Great job ladies! read more

Just want start off by saying THANK YOU! My husband and I went to a "free" IRS place to do our taxes last year and they totally screwed them up. So we came to H&R for help! We were scheduled with Joseph. He did an excellent job at looking over last years mistakes and was also able to help us do this years CORRECTLY. The process was quick and painless. He made us feel secure about our returns and answered all of our questions. Thanks again Jospeh! Hopefully we will see you next year :) read more

If I could give no stars I would. The tax preparer who did our taxes was a complete idiot. I wanted to file jointly with my boyfriend but was told I was over the threshold. I asked what I would get back on my taxes and he told me $264.00 after asking a million and one questions about my taxes I got a bad feeling and told him no I would take my taxes somewhere else. After doing my OWN taxes I got back another $800.00. My boyfriend continued to file his taxes w the tax preparer and I wish he didn't bc who knows what other money he could've got on his own. Now we are paying something like $300.00 for an idiot who did nothing to help us maximize our refund. This place is all for themselves and we will NEVER go back. Thanks HR Block for not helping us at all. Scam! read more

Worse service ever! I will never go back to the Fallbrook location. I called in the morning to make an appointment for that afternoon, thinking it woul be about a 2 or 3 minute process. I was wrong. After repeating the same questions over and over and being put on hold numerous times, Mary, finally gave me an appointment, after some delay. I got there at the scheduled time and provided all the necessary information to Craig Herrot.. During the 30 minute process, 20 of it was discussing their "Emerald Card Plan" and how desperately I needed the 24 hour advance. After great discussion and explanation of the emerald card and my wholehearted agreement and absolute need of the 24 hour $1250 advance based on the tax return , Craig promptly and without my consent, sent my tax return off without the advance of $1250 in place. Now I have to wait until mid March for my return and there is no way to get the $1250 to repair my car so I could get to work. Something I can't wait until mid March for. Craig offeted up a half hearted apology and nothing more. I could have gone to any number of other tax places and been given so much better service. Update Somehow craig got tech support to pull my return and redo it read more