The four star review reflects my insurance rate going up $100 in one year. Not cool, State Farm…read more That's not this Agents Office's fault--so I'm just coming on here to say that Crystalynne is a great asset, she has helped me immensely and is now very responsive to emails, she deserves a raise and a big fat bonus! Haven't dealt with Sean too much but Crystalynne is a rockstar for dealing with people like me. It's certainly helpful when they take the time to and explain when they get frustrating.

Crystalynne is so helpful kind and polite! Felt like you were talking to a friend and that she…read moretruly wanted to serve you.

Everything, this State Farm office really embodies the symbolic nature of making their customers…read morefeel like family and goes beyond to make sure you have want you need. Evette and Eric's whole team are phenomenal .

This is by far the worst office to deal with. I've been a customer with Erie insurance for 9 years…read moreafter getting into one accident and having two others that were not at fault they decided to not renewal policy So if I was you go elseware because they want you to not get into any accidents or file any claims. This is a lousy insurance company and if I was you I would probably go with a better one like state farm or any other insurance company that's going to stand by you when you need them. I'm not the only review that says this multiple people that had Erie ran into the same problem that I have right now please don't lie I was a client for all most 10 years look at the screenshot there proof your insurance company no good and lie to people.

I have been using Erie auto insurance for years and no issues until I met up on these two (Michael…read moreScheel and Paul Brem). My vehicle was at a collision center for approximately 50 plus days without being touched because Michael failed to submit appropriate timely documents for the the progress of the vehicle. When I tried to talk to him about the delays, he was so nonchalant. He said it has nothing to do with him. When I called the collision center the estimator was able to provide authentic prove that it was not on him. Michael released document to the collision center for the progress just after he said he had nothing to do with the delay. I was able to see this prove from the collision center. I tried to call and speak to his supervisor, Paul, which turned out to be disastrous. He dispelled what I was saying to him by not allowing me to talk, sharp tone and he was very subjective to Michael. He wants to verify what I was saying but tells me Michael would not do anything I complained about. Obviously he already knew the situation from Michaels end and had his preconceived notion. By the time I called the supervisors at Allentown's corporate office, only one person I was able to communicate with after multiple voice messages, and he already got the news and was telling me what he was told already by Paul. This is not the way to represent a company! All the lies (adjusting email, everyone protecting each other, not listening to the customer and genuinely don't care about the customer ). I am sure more people will complain until the company takes a stand. Disturbed!!

Solid job on my 2017 and 2019 taxes. All of my tax needs were taken care of. Quick turn around time.read more

secretary Darlene is rude and does not listen to you . i have my kids going there now , And Dave is…read moreFine , but needs to find a secretary that is HelPaul and is not rude !! She is like a deer in the head lights

We have been using these guys for the past 6 years. Best in the business. They are great with…read morecomplex tax returns as well as regular returns.

Jason Thompson was absolutely the best agent I have ever worked with! FINALLY an agent who knew and…read moreunderstood insurance! He was very professional, knowledgeable and listened to all of my concerns with my previous insurance. He was able to meet all my needs! State Farm is the first insurance company I am absolutely 100% impressed with!! I wish would have switched sooner to State Farm!

This is a great office. Both Kurt and Stacey are "there" for their clients. Very friendly and very…read moreprofessional. Recommend this office highly.

This agent lied to the state that I did not have insurance…read more I had to show proof since she wanted to defame me and cause me extra work and headaches. She has no business being an agent.

Sybill Zola's team is the Best!! Especially Jennifer Chen who has always been amazing. I've been a…read moreState Farm customer since I bought my first car back in 2005...20 years later I'm still a satisfied State Farm paying customer. I've used Rental, Auto, & Home service bundles plus their Drive Safe & Save discount program. I've used the West Hazleton, PA office since 2014. They are always on top of their game and willing to help. I'll be looking into more services in the near future with them. Thank you for your help and support throughout all these years! I highly recommend them to all my friends, colleagues and family.