After more than a decade of doing our taxes at a local business in Kihei, my spouse and I were forced to find another accounting office. I was a little apprehensive about coming to this huge chain of offices but it turned out really positive! BRIEF HISTORY: Brothers Henry & Richard Bloch founded the company in 1955 providing accounting, bookkeeping and payroll services. They decided to end the Bloch name with a "K" to ensure correct pronunciation of the business. Today, H&R Block operates in the USA, Canada, Australia and India. THE OFFICE: This particular branch is located in Kahului on the first level of the One Hana Highway Building (same building that houses Maui Medical Group Kahului and Clinical Labs). They share the same parking lot as Mercedes Benz of Maui with an adequate amount of free stalls. It's a simple space filled with numerous cubicles and surprisingly no clutter. We had to file for an extension and they were great with accommodating us. Bob helped us the entire way through. He was very friendly, professional and knowledgeable. Pricing was a little steep at $670 for the two of us but maybe it's due to my spouse's intricate business filing. Regardless, it's good to know that this office is here should any issues arise with our taxes. OVERALL: So far, so good. We'll see how the year plays out and if we return next year. read more

I dropped off my tax documents to Mariam 2 1/2 months ago. I left several messages for her and many emails trying to communicate about my taxes. She Never returned any of my calls or emails. I finally spoke with someone in her office who informed me I could come by and pick up my tax documents and take them somewhere else. The most unprofessional people I've ever dealt with in my life. I would not trust these people to do my taxes ever go anywhere but to them. read more

I have been coming to this location for all my tax needs for the last 3 years. Lima is amazing! I feel so safe with her. She has over 20 years of experience and has the sweetest spirit. Over the years she has helped me as my business grew. I know I can always count on her to guide me and advise me on what I should do to continue to thrive in my business. The office is not hard to find and they offer water and coffee. Always nice when you're waiting to be seen to have something warm to drink Reception is great and it's never hard to get an appointment. Love the text reminders! Def use them for all your tax needs! read more

I've used this H&R Block for my taxes for 2 years (prior to this, I did mine online). Donna has been my tax consultant, and she is very helpful and friendly. She does her best to get me back the most money possible, bringing up things I didn't even think of using for taxes. I've never had a problem with the office being closed. Usually I show up a little early, and they're able to get me started early, which is great. read more

The woman who handled my income taxes completely messed them up. I would give a rating of zero but am unable to. No I would not go back, the fees are to high for the service. The tax preparer simply follows a computer program. For the price get turbo tax, it is easy and less expensive. I would not recommend and won't go back. I could have claimed about 1500 more if she knew what she was doing. When I talked to the receptionist she said there was nothing I could do, I had to pay. I thought this was extremely bad customer service and she was a bit rude. The woman's name was Dar oh my don't go to her!! I don't usually write bad reviews or say names but this was absolutely terrible I want to warn people about her. read more

Deborah was so kind and patient with me. Living overseas and trying to get someone to file our local condo rental taxes have been near impossible. Nobody wanted to do it; perhaps it wasn't a big enough job. My husband and I happened to be on Maui for a few weeks and I walked in with our information and Deborah filed in less than an hour. I am very happy and hope Deborah will do our taxes next year also. read more

This 5 star rating is for Bob Beck. I had done my taxes with HR block, got a letter about a discrepancy, and that is where Bob came in. He saw the error right away and knew the paperwork on how to remedy it. He has 38 years experience working with taxes so he knows the system well. He turns a potentially stressful situation into a quick, simple fix. I was very lucky to get him to work with! read more

We had a scheduled appointment at 4 pm. We were there 10 minutes early, documents in hand. We checked in and waited for 45 minutes before giving up and walking out. During our wait there we witnessed 3 workers taking personal calls, the secretary cussing at someone on the phone (another personal call I assume. 15 minutes in, one person even came out a few times to look at the Secretary computer and ask if there was a Noah waiting. We let her know we were waiting, she asked for our name and said "Oh your waiting for Mary, I'm sure she knows your here." and walked away. Wow, thanks for confirming with Mary that we have been waiting for her. We didnt care who did our taxes and there were plenty of people working. They also canceled our original appointment, and this was our rescheduled time. We had to make special arrangements for childcare, so we couldn't keep waiting for an hour. Really disappointed! We've used H&R Block for years now, never been so irritated with them. Will not go back to the Kahului location! read more

Absolutely the worst tax professionals in the world. They direct deposited my entire refund into an unknown account and it took three of their so-called tax professionals to realize that they had made a huge mistake! They charged me $237 for their horrible service and explained to me that they cannot give me a full refund unless their manager deems it worthy. Please, please! Do not use H&R Block for any tax services and less you are willing to run the risk of your tax return being lost in the system and having to wait an additional 10 business days for a refund that should have been in my bank account 10 days ago! read more

I'm sorry I don't usually like to post reviews but in this instance I feel that I have to in hopes that the business takes it as constructive criticism to better themselves. I signed up for an appointment online and they sent me a confirmation email with the name of my tax preparer, appointment time and address. They sent me the wrong address. Instead of putting "110 E Kaahumanu Ave." they sent me "110 Kaahumanu Ave." The address they sent me was to the Maui Beach Hotel. Despite getting lost and finding my way, I made it to the correct location 5 mins before my appointment. My preparer was of course 10 mins late. I was her first appointment of the day. I could understand if she had a previous appointment that took a little longer but she was just late to come into the office. When she called me in she was totally unprofessional. She didn't even say hi. We just sat down, she stared at me while I pulled out my papers in complete silence. I told her my situation as I have a slightly weird case. I married a foreigner last year. He came to visit me for a month and we eloped. He has no intention of moving to the US therefore does not have a ssn nor will he ever apply for one. I am the one planning on moving to his country in a few months to be with him. I was confused as to what status I should file as. I tried filing online but couldn't get passed the filing status page because I selected "married but filing separately" and it required my husband's ssn. I had previously spoken to an accountant online and she said I need to file as married no matter what and just need to make a note of my situation. To do this I needed to file my taxes in person, not online. The woman helping me at H&R Block insisted I filed single. I was a bit hesitant because I was sure I couldn't do that. She consulted with her manager in front of me who was also very unprofessional. She too told me to file single and if it comes back rejected to just re-file as married. She then commented on how I just made everything complicated for them and then gave me a playful nudge on the shoulder (wasn't abuse it was a really soft nudge). They could tell I was getting a bit annoyed by my facial expressions. Note that I was very cooperative and did not say anything bad. I just put on an "I don't think you know what you're doing" face. So the woman tells me that I was better off filing online myself and that I was sharp enough to figure "it" out. She told me not to mention to anybody that she told me that but I really don't think I owe her anything. I just said ok and left. read more