The response from H&R Block customer service is a bunch of BS! I called the number, and it's for setting up appointments. They seem to just want to take your money and they don't care about you or your opinions. Their "response" is just for show. They're acting like they want you to help rectify their bad service and bad reviews. read more

Tax time can be frustrating and stressful for some, but with the services provided by H&R Block it is just another worry free annual responsibility that we need to take care of. My wife and I have always processed our taxes here and will continue to do so. H&R Block has consistently provided quality and affordable services for us. With many seasonal locations throughout the Island there should be one conveniently located nearby during tax season. Some of the most impressive attributes of this business is it's thoroughness and very friendly associates that insure you that you are getting the best for your hard earned cash and backs it up with a guarantee. They even give helpful tips and suggestions on how you can pay less taxes and keep more of your money in the future. If anything you will always leave here with peace of mind and a great sense of relief that you've made the deadline ! Over the past years we've managed to get the same awesome H&R Block associate( Brian N.)....it's like having your own personal CPA. And H&R Block will represent you on any tax audits. read more

H&R Block - Tax Services Near Me - Kaneohe, Hawaii

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Management not good one of the receptionist thinks he knows it all. More experienced people.

27 Feb 2021 Our first time with H&R BLOCK and we had the good fortune to also get Brian N for our tax consultant- the guy is great! We own rental property on the mainland and tried doing our taxes with TurboTax and they said we'd owe. Brian went over everything slowly and we ended up receiving a small refund which is better than owing! They're COVID conscious and exceptionally professional - even though our appointment didn't start on time, the young lady explained what was going on, encouraged us to walk around the mall, and called as soon as Brian finished! He in turn was exceptionally apologetic and got right down to business, completed our returns quickly and we left extremely satisfied with the way we were treated and the quality of work performed by Brian! Thanks! read more

Brian N. cost me an expensive audit! His deduction suggestion was thrown out by the IRS and I ended up paying more taxes plus interest and penalties! And the "Peace of Mind Insurance" is bogus: There are many loopholes so they don't have to help you. read more

SAVE YOURSELF! Don't go here! I was excited about getting a same day appointment to get my taxes done today. I sat down with a analyst named Bonnie Galuteria totally wasted my time. I screwed up and didn't read the countless crap reviews already posted about this company, I could have been spared by just the common curtesy of a few welcoming questions before typing a good portion of my info into the system and them her telling me the what cost was going to be. I opted not to file my taxes with the company after a hour of giving up personal details about me and my husband. I woke up at 1am with a horrible feeling like I just got identity scammed. Save your self the trouble and peace of mind. DON'T GO HERE! read more

Do not go! Go elsewhere! They rush you, don't go over each question, you have to stop him/her from just Rapid clicking through the screens. I read each one, and would tell her stop, what was that? And she seemed to get frustrated that I wanted to read it, and said "you don't get qualify for that!" I said but I want to know what that means, and I hate when sentences start with "basically......." because basically that means generalization thought or basically I don't give a shit so stfu. Also if I hadn't stopped her, I would have missed my deduction (which is why I had a wad full of receipts which she saw but didn't ask about them) and she was more irraz that she had to input it. Go else where, this is the first time I went , big mistake. I've gone to Jackson Hewett for 15 years.....idk why I changed, ugh! read more

We have been going to H&R for 7+ years. Brain has always done our taxes and even fixed it for free when there was a problem. Well Brain is no longer there. We thought because they have insurance it would be ok. So we proceed to make an appointment. We saw their senior advisor, Henry. We sat down and asked a few tax questions. Which he proceeded to advise me to seek the answer elsewhere. He also said that customers where giving him "pressure". That should of been my first clue. I figured let's try asking him easy questions; like the maximum refund policy for H&R. When he said I retire next year and couldn't explain their policy, we decided to leave. I hope our experience can help others. Maybe another location and Tax professional might be better. We also tried calling another location. We explained what happened they tried to accommodate. We had to call about 6 times to get someone on the phone. Do not recommend!!! read more

We had Brian N. do our taxes last year. He was very good and explained everything. We'll go back to him this year.

As we do every year we all dread getting out taxes done but low and behold we get to see our favorite and nicest guy Henery... Although we see one another once a year its always a present visit very professional as well as like going to a family reunion u pick up on where u left off as if it was just last month... Henery U ROCK!!! C yah next year.... read more

I am sorry, you do not need my social security number over the phone just to make an appointment. The gentleman was polite however there is zero necessity to require a social over the phone to schedule an appointment for anything. I am not sure if this is a rouge employee or policy but either way my business is going elsewhere. read more

Friendly staff but the errors were pretty bad. I now go to a CPA who charges way less and doesnt require unnecessary papers from me, and I am more at ease knowing a CPA is doing my taxes. read more

If I could give this company zero stars I would. They have no concept of accurate tax laws and their piece of mind guarantee is a joke. We received nearly $500 in penalties for not filing appropriate taxes and when we approached them to get payment for the penalties they said they would need to file a Claim with corporate before we would see any money (in 4-10 weeks). They filed a claim for only 1 of the 4 penalties that were received that was only $50. Needless to say they are very incompetent and We will never have our taxes done by them again. read more

Brian Nakahara is a Senior Tax Advisor at the Windward Mall location. I've been filing my taxes with them for 7 years now. Brian has been always been very professional, He's extremely knowledgeable and very thorough. He has also been extremely patient in explaining and also taking the time to really understand our entire situation so he can assist with filing for the most accurate and best return possible. I highly recommend going to see him. H&R (808) 247-2262 read more