Jackson Hewitt fees are outrageous. I'm going to another tax place 2025 . They are charging $ 240…read moreDollars to file taxes that's insane.

I love JH I went into their office overwhelmed and confused but by the time they answered my…read moremillion of questions I left out of the office feeling very confident that my paperwork was being reviewed. Plus I didn't even have to wait hours and hours while my information was being entered into the computer. I was able to see the computer while E-filing. My tax preparer was very neat in appearance and was knowledgeable about my situation. Thanks Jackson Hewitt. See y'all next tax season!

Each year I stress about doing my taxes (and by doing I mean getting my information together to…read moregive to someone else to do). I am always stressed with trying to communicate to an accountant during tax season and usually end up filing late because of not being able to reach them/not knowing they need more information. This was the opposite of my experience this year. I just walked in with no appointment and they took my folder of information. Twice over the next few days they called and asked a few questions and were able to help me figure out what to include and what not to in my answers. Then they were done and all I had to do was e-sign. This was by far the least stressful tax process I have ever experienced. Highly recommend!

This is my first year getting my taxes done by a professional. I'm SO glad I went here! Everyone…read morewas so friendly in the office. Matt has been in the business for years and took great care of me. I was in and out in 30 minutes. Very reasonably priced - $125 after everything was said and done.

Donna is wonderful. I've been going to her for almost 30 years. I've never had a problem with my…read moretaxes in that time.

Donna is a blessing from above. She got my taxes done in a flash. I'm used to waiting a while but…read morenot here. She's very professional and super friendly. The very best tax experience I've ever had truthfully. I won't need to search for anyone else. R

Absolute garbage company don't waste your time customer service is terrible "pinda" decided to…read moredelete my tax file over me getting upset and hanging up on her can't take a costumer complaint she gave me wrong information to file my taxes even after I apologized which I shouldn't have to as a paying customer disgraceful company

Pinda did an exceptional job getting me every deduction I was entitled to. Highly recommend!read more

Great place with amazing staff. Very knowledgeable and super affordable. It was best that we had a…read moreset appointment but after speaking with lots of "walk in" customers, the wait time was minimum for both scenarios. We would recommend this Income Tax Preparation firm to anyone. Compared to most, Pronto Refund Tax Service charges for their work based on the forms that are necessary rather than by the hour. In comparison to the other three alternatives that we received a quote from, Pronto was nearly $80-$120 less that the next lowest price. We were recommended by 8 of our friends to visit Pronto Refund Tax Service since they referred to this firm as "the best of the best". My friends have been going to Pronto for over 10 years and will continue to do so. As for us, we will spread the word and refer anyone and everyone here. Thank you so much for working with us!

Never again! For the last three years there have been numerous mistakes and oversights. It's May…read more15th and my taxes are still not done! I dropped everything off the first week of April. That is more than enough time for everything to be done.

Hattenbach, Edward CPA in Cincinnati, Ohio…read more I can not say enough good things about Mr, Hattenbach........ he is a true CPA professional. He is very help to all my clients I send his way in need of affordable CPA services. He is 100 % about customer service and quality CPA work in doing a correct TAX RETURN. He will help guide and review your overall TAX RETURN, A -! in my book. A GOOD MAN to know. GREG OLIVER

I really enjoyed the customer service at this location. the staff was really helpful and…read moreknowledgeable. I would recommend this location to anyone who needs help with their taxes. thank you so much Mrs. Love for all your help

Charlotte Johnston filed my taxes in 2019 and 2020. She didn't like it when I requested a "clean"…read morecopy of my 2019 tax forms. She said that's what she gave all her clients. My previous CPA provided it. Everything I received had "COPY" across the entire page on every page. She sent another copy. Some of the forms were missing, but she did include a copy of the PAYROLL information for her office. When I called her to request the rest of my forms, I informed her about the mistake. I wonder to this day if she sent my tax forms to someone else. She also argued with me about providing her a form. The government does not provide the form until one month after taxes are due. She should have known that. She also "chastised" me for yelling at her in an email. She said I typed in all caps. Wrong again. I type in BOLD (but not CAPS) letters as I am partially blind & that enables me to see better. That was totally unprofessioinal. In 2020 I realized she had omitted a form for my 2019 taxes. She immediately tried to pin it on me saying I hadn't given her the information, but I most certainly had. She agreed to file an amended 2019 form at her expense. I waited and called twice and emailed. After 6 months I received a call from another tax agency saying they were filing the amended return. She had "farmed" it out without telling me. They emailed me some documents to mail to the IRS and told me to send it certified. They provided an address in CALIFORNIA to mail the return. At this point, everything they did was suspect, so I checked the address on the IRS website. It was supposed to be mailed to Ogden, UTAH. When I contacted them, they said they needed to update their software. Ya think??? I was so leery that I called the IRS, waited and hour and a half to talk to a human, and was told I did not need an amended return, but only needed to mail in the missing form as the taxes were paid correctly. She should have know that as well. Needless to say, will not be going back.

We used Johnston & Associates for one year. Ms. Johnston prepared our return and we had multiple…read moreerrors we called to her attention. Charlotte boasts that she touches and reviews every return close to 650 she indicated. We were treated very poorly when we asked questions and Charlotte's body language indicated her frustration by asking questions. I met her at Bob Evans in Mason as we both frequented there. I should have recognized how poorly the client experience would be after I saw how rude she was to the servers when they didn't get her eggs perfect. I learned afterwards from the servers, no one likes to wait on her fur young kind attitude. I would not recommend this firm as they're under-staffed and if it's true Ms. Johnston hurry's through 650 returns, you can expect errors as we did. On top of it we received a letter from her after our first year saying she no longer wanted us as a client. Look else where, she's an older lady who's not very kind and respectful to her clients. The Client Experience was horrible!