Accurate, professional and friendly service. We have several tax questions every year and it is…read moresuch a relief to have access to kind, knowledgeable accountants we can trust.

From the owner: Individual & Business Tax Services, Bookkeeping& Payroll Servicesread more

They are great! Always friendly and professional, the tax preparers stay up to date on any and all…read morenew tax regulations.

Amazing customer service. Amazing support, get atmosphere I didn't feel rushed or unwanted, I felt…read moreshe took her time to makes sure I was well taken care of very friendly like I've known her for years. She really knew her stuff on taxes and made me very happy with my taxes. This will be my tax preparer company for years to come will never go to another

I have been with Jackson Hewitt for 3 years now. I love the service they always make me feel…read morewelcome. The service they offer helps me and my family to be able to enjoy the holidays. I switched to them from H&R Block an I have to say it was the decision I ever made. Thank you Jackson Hewitt for making my holidays brighter.

Used them years ago did ok work but don't question their work it seems to upset them . Overall not…read morea bad place to go if you cannot find anyone else

Let me start by saying for legal purposes; in no way am I trying to defame or hurt the business of…read moreTownsend Tax Services or affiliates. The purpose of my review is to tell my personal experience; readers may use their own judgement when deciding to utilize their services. I have used Townsend tax services for roughly 3-4 to file my income taxes. The first couple years, zero issues; taxes were filed flawlessly to my knowledge. Let's fast forward to 2020; filing my taxes for 2019. In June or July 2019 when I filed bc the deadline had been extended, the office was not seeing clients in person due to Covid-19. You were to drop everything off and communicate via text, phone or email, stop by to sign once completed and then return for pick up once they had everything finished. Well, when I dropped off all of my information; I had written out all of my families information, including my dependents. On there I noted "do note claim my daughter as a dependent, it is not my year to claim her. She has already been claimed by her father but here is her info in case needed for household purposes", the next day I got an email from them saying my taxes were rejected basically bc he still added her to my tax return to be claimed as a dependent. So the taxes were redone and resubmitted. When Townsend tax services emailed me a copy of the state and federal tax forms, it wasn't my taxes. They had emailed me the wrong taxes with all the info belonging to another person (including their address and ss#) I wasn't overly upset bc mistakes happen. Still had every intention of using them in 2021 to file 2020, bc again no one is perfect. Now we're in 2021, I'm ready to file my 2020 taxes. Unfortunately, my 1099's weren't sent to me in a timely manor so I was bringing them my info 3 days before the deadline; dropped off on a Friday morning and deadline was that following Monday to my knowledge. So I drop everything off, expecting to hear from them about anything that I may not have included or additional info they needed, bc I'm not a tax professional and may have missed needed info. We do email back and forth regarding write off info they needed and additional irs info they needed. All of which I would send back as soon as I read the emails. A couple times they did request duplicate info regarding one particular write off, to which I tried calling twice and left two messages for a call back; and not getting a call back. At this point via email, I do politely explain my slight frustration and again request a call back. They reply very rudely saying they've tried calling adding a bunch of "!!!!" (I had zero missed calls) and that I sent the wrong info. So I call and get an answer this time. I'm explaining to them on the phone I'm working on the irs website to get what they had requested but I was at their mercy and had no clue that I needed this info which was frustrating(it was bc of the previous years mess up, I now had to get a security pin from the irs). To which he says "You know what's frustrating, people like you who file last minute. Come get your stuff and you can take them somewhere else" and hangs the phone up on me. Now mind you, on the phone I wasn't being rude, speaking with a bad tone or yelling, he was just hateful and rude over the whole situation. So I go to their office, email and text them once I was there, asking where to find my info. I was directed to their back porch for pick up. He was outside still trying to give me tax advice very rudely to which I told him "his behavior was tacky and unprofessional and to F off" (not my best moment, but I was so upset with it being the last day to file and now having to find someone else). A true professional would have finished the job at hand, billed for doing what they were hired to do and then cutting ties at that point. This business however, chose to have a tantrum. Even with all the issues and rude emails, I wasn't going to leave a bad review; like above, I was going to cut ties and go somewhere else going forward. But after the rude conversation, being told to come get my paperwork to go elsewhere and then being hung up on. I believe telling my experience is warranted.