I'd give one star but yel p seems to not post one star ratings. We'll see if this one makes it or gets swept under the rug. I've been using h&r for decades. I have easy to do returns but like the fact they save returns online in case of any problems in the future. I also always get the peace of mind insurance. I switched to this office due to problems with my previous office. I'm not going to give a bad rap over one bad office visit. Plenty around to choose from. I went in a few weeks ago as I had a question on a past years tax return. I got no help. The female talked as if she wanted to help but I could tell by her attitude I was not going to get help. Should have been a simple pull up past return, scan through to find issue and be on my way. I was given a few excuses as to why she wouldn't be able to look it up. After she realized I wasn't going anywhere until I had an answer, she reluctantly got on her computer. Long story short...to late...she went through a couple of screens then told me I was not in the system. I told her I should be, I've been coming for a few decades. Again with the attitude, another couple of screens and yet more excuses, no luck. This lady worked harder to get out of looking up my question than it should have taken to just pull up my return and find what I was looking for. I am not going back to any h&r offices and will be going to get my taxes done elsewhere. They have proven more than once they will not/can not help when needed. Beware if you may want help with future returns. Help that should have been just looking something up, nothing out of the norm. read more

They are rude , they are a rip off . They hire outsiders to come in and help that also don't care about anything but taking your money. Should have went with my instincts. Im done with them! Went cause I had two state taxes. Usually do my own. read more

Terrible customer Service, too expensive, disrespectful workers! Never get your taxes done here.

CAUTION on the hiring processes. This is company that runs out of money every year. TEMPORARY is the key word regarding employment. You are truly there to make the owners lifestyle continue. Family run, and the FAMILY really should RUN!!!!!!! read more