Very poor customer relations from the Manager. 2012 - Bought…read moreSide Opening Ottoman bed, manufactured by Highgate Beds April 2014 - Top was collapsing, impressed that it was immediately replaced. October 2014 - Top collapsing - Manufacturer sent independent inspector who agreed that although the bed did not have a Manufacturing fault, it had a Design fault - supporting struts went from top to bottom instead of left to right, were too far apart to support properly, and the top 'former' across the struts was too thin. Asked Jones & Tomlin (Worthing Bedding Centre) Manager for £100 so that we could rectify the problem ourselves, using 12mm plywood as a former - he refused, stating that the report 'isn't in your favour'. Contacted the Director, attaching photos showing a 25mm sag (no weight on it - sagged to 40mm with the weight of a person), who offered £25, then £52.32 (cost of the plywood), then, after telling him that we visited the Citizen's Advice Bureau (Consumer Complaints) and were going down the route of the Small Claims Court, he offered the £100 that we asked for in the first place! Removing the fabric cover revealed that the gap between supports was 360mm wide by 825mm long and that the former (cover) was 1mm card, like the back of a sketch pad, stapled on!! Staples were already tearing through the card. Emailed Jones & Tomlin and Highgate Beds to ask if they will continue to sell / manufacture a product with an obvious, known design fault - read receipts received, but no other response! Please note what we now consider should be a warning to all potential customers of Jones & Tomlin (Worthing Bedding Centre) in an email from their own Manager 'Highgate beds manufacture their beds using the same method as all the other manufacturers we deal with' which, coupled with their appalling customer service, should encourage everyone to shop elsewhere!

Like Dave H we are having trouble with customer service at Tomlin and Jones. They were fine…read moreinitially but the quality of a retailer is really only apparent when dealing with complaints and we have found them to be extremely difficult since problems occurred. It would be my recommendation to avoid this retailer.

i brought a new bed the week end staff were ok had to wait in all day for the delivery men but the…read morebed is comfortable the is a sale on so get there and get a bargain

Honestly the only place to I have visited in years for quality old fashioned customer service,…read moreunlimited knowledge of the products sold and plenty of time to try and choose unhindered. Highly recommend! After sales service good too , for any unanswered questions

From the owner: Trusted Family Run Businessread more

It is a fantastic local shop I never knew existed! They really got us out of a hole when we needed…read morea new mattress after our little one had an accident in the night. We had our new mattress delivered the next day, great price and service, thank you so much.

From the owner: Oak Furniture, Pine Furniture, Modern Furniture, Traditional Furniture, Sofas, Chairs, Beds,…read moreMattresses, Garden Furniture.

Although I don't usually bother with reviews I must write one for The Bed Shop in Milton Hampshire…read morebecause of the excellent help they gave me in obtaining the Konturmatic adjustable bed and rising chair I needed quickly when my disabled wife was about to be sent home from hospital. It wasn't possible for me to go to the shop so everything was arranged with Ian on the phone and emails. The order was not straightforward due to involving a choice of fabric for the chairs and needing additional items such as safety bars and special bedding plus my decision to add a matching bed and chair for myself. Ian's knowledge and advice was invaluable and everything was delivered and installed very efficiently within nine days of my first enquiry. The chairs have been designed with tot many useful features for me to list here, I just recommend looking at The Bed Shop before considering other suppliers.

This small town seems a strange place to find this excellent bed shop. The showroom is surprisingly…read morelarge. They stock all types of beds including adjustable & for special needs, mattresses, pillows, recliner chairs and bedding. They have an onsite factory to make or personalise your bed. I believe it is a family run business, the staff are friendly, helpful and informative. We were advised to take a elderly relative and ended up buying for our selves as well. The care and time they took was amazing. Discussing all aspects of possible back problems, sleeping habits, weight, height etc. Their prices are really good value, much less than other comparable products. There is parking on site.