I have stayed in RAMADA hotel Zurich during May for a few days. I paid online for a hotel as usual and I had all papers with me. However, during my stay I faced many problems with this hotel and receptionist staff was very unhelpful and looked very unprofessional because they did not listen to our problems. Firstly I showed all the papers that I paid online and i highlighted clearly that money was charged on the same day when I booked. However, they started staying that we need to pay again as they never received any money. I asked them to check again but a receptionist replied that there is no point of checking again as information stays the same. So, we paid twice because I needed to get into airport, but when I back home I checked bank statements and I clearly seen that they charged double amount. I emailed them asap and I asked them for a refund, after two weeks I received refund but it wasn't full amount. And i had to push them everyday to give me my money back. Now, in June my friend checked bank statement and realised that this hotel charged money again...which doesn't make sense to us because he didn't booked a hotel and we stayed in beginning of May but not in June. All other expenses were paid as we had all our receipts. I emailed to hotel again and they replied saying that they unsure why they charged money. It feels like that they can charge money whenever they want and they do not have a valid reason why they do this. I was so disappointed of their service as they are so unresponsible. I visited many countries and I never faced any trouble, but this hotel playing some funny games and it looks like that they want to make more money from tourist pockets. Tourists who are staying in this hotel should check their bank accounts for a certain time, because after certain time they might be surprised.
If I would need to go to Switzerland again I would never use this hotel because they do not respect tourist. read more