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Recommended Reviews - H Samuel Jewellers
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5 years ago
I have been a regular customer of H.Samuels for the better part of the last 2 years or so. They have been my go to place for good deals on entry level watches and jewelry gift items but today, I got to see a horrible side of them. I ordered a Seiko 5 Sports watch, reference number SNKD97K1 a week ago. The timepiece was on a great deal, with all the discounts I placed the order for £68, the lowest I have ever seen for this watch. Naturally, the product was in high demand and it was getting in and out of stock every day or so. A week later, today, when I was due to receive the watch, I felt suspicious of the fact that I hadn't received any text/emails from DX deliveries, (their postage provider) and so I gave their customer services a call. To my utter shock, it was then that the customer rep informs me that the product is out of stock and the order was cancelled! I mean, I placed the order a week ago and now they are telling me that the product was out of stock!?!!?? Upon further inquiry, the rep explained that their website does not show updated stock info. I could even see on my H.Samuels account that the product was Dispatched and was "In Transit" but the rep said it was wrong info displayed from their system and while I was on the phone they updated the order status to cancelled. In terms of compensation, all they could offer was me to look for any other alternative of the same price on their website, which was impossible they recently had a huge sale and most of the mechanical/automatic timepieces were already sold by now! I feel cheated, misled and extremely disappointed at such callous behaviour from a company with recognition and reputation of H.Samuels! It's not the case that I didn't get the watch I wanted, but the way they handled the situation that is particularly unacceptable to me. They could've given me a voucher to use later for the same or equivalent product later or they could've just raised a ticket to send the product whenever it gets in stock later. But they did none of that, just shrugged their shoulders and asked me to move on, after keeping me waiting for 1 whole week! If they had told me this earlier, I could've even gone for a Fossil me3102, a mechanical watch with comparable price and (a little less desirable) specs. But they didn't! They have surely lost a loyal customer in me and several others whom I know as this kind of "promising more than you can handle" attitude is reminiscent of scams and I will no longer suggest H.Samuels to anyone I know.I have been a regular customer of H.Samuels for the better part of the last 2 years or so. They have been my go to place for good deals on entry level watches and jewelry gift items but today, I got to see a horrible side of them. I ordered a Seiko 5 Sports watch, reference number SNKD97K1 a week ago. The timepiece was on a great deal, with all the discounts I placed the order for £68, the lowest I have ever seen for this watch. Naturally, the product was in high demand and it was getting in and out of stock every day or so. A week later, today, when I was due to receive the watch, I felt suspicious of the fact that I hadn't received any text/emails from DX deliveries, (their postage provider) and so I gave their customer services a call. To my utter shock, it was then that the customer rep informs me that the product is out of stock and the order was cancelled! I mean, I placed the order a week ago and now they are telling me that the product was out of stock!?!!?? Upon further inquiry, the rep explained that their website does not show updated stock info. I could even see on my H.Samuels account that the product was Dispatched and was "In Transit" but the rep said it was wrong info displayed from their system and while I was on the phone they updated the order status to cancelled. In terms of compensation, all they could offer was me to look for any other alternative of the same price on their website, which was impossible they recently had a huge sale and most of the mechanical/automatic timepieces were already sold by now! I feel cheated, misled and extremely disappointed at such callous behaviour from a company with recognition and reputation of H.Samuels! It's not the case that I didn't get the watch I wanted, but the way they handled the situation that is particularly unacceptable to me. They could've given me a voucher to use later for the same or equivalent product later or they could've just raised a ticket to send the product whenever it gets in stock later. But they did none of that, just shrugged their shoulders and asked me to move on, after keeping me waiting for 1 whole week! If they had told me this earlier, I could've even gone for a Fossil me3102, a mechanical watch with comparable price and (a little less desirable) specs. But they didn't! They have surely lost a loyal customer in me and several others whom I know as this kind of "promising more than you can handle" attitude is reminiscent of scams and I will n read more
18 years ago
Nice sized shop, it sells a range of jeweller, watches and keepsakes from the traditional to the modern. It now has quite a nice range of silver, white gold and platinum jewellery at reasonable prices. They do repairs here and are quite handy for changing batteries in watches too. Staff are helpful, but their repairs may be disappointing in respect of time, they have to send everything away for several weeks it seems. read more
18 years ago
don't greatly rate H samuels as a jeweller, but this store offer a good range and is quite nicely laided out for a smaller town like withey it is actually a reasonable size store. read more
More info about H Samuel Jewellers
Unit 8
The Woolgate Centre
Witney OX28 6AP
United Kingdom
Directions
01993 708253
Call Now
Visit Website
https://www.hsamuel.co.uk
Hours
What time does H Samuel Jewellers open?
H Samuel Jewellers opens at 9:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.H Samuel Jewellers opens at 11:00 AM on Sunday.
What time does H Samuel Jewellers close?
H Samuel Jewellers closes at 5:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.H Samuel Jewellers closes at 4:00 PM on Sunday.
Mon-Sat 9:00 AM - 5:00 PMSun 11:00 AM - 4:00 PM
Outdoor Amenities
Does H Samuel Jewellers have parking?
Yes, H Samuel Jewellers has parking options.








