Very pleased with weekly service on my pool. Issues are quickly resolved. Mike takes the time to…read moreexplain the process of the maintenance and schedule. He even came to my house at 7:20 am to make sure my pool was ready for my party. Very please!

What a year. Poor communication no follow ups on repair calls and poor customer service. They will…read moretake your money but not your calls.

This is my second year using this company. Both years I have used them to open and close my in…read moreground pool. For 2 years in a row, their workers have come hours earlier than expected (7:30am instead of 11am) and the guys jumped my pool fence to get to the pool. This is beyond unacceptable. I was home, they Parkes behind my car. If my appointment is at 11am I would gladly open my gate. I also believe in CT it is a law that a company can't start work on a home before 8am. This is so unprofessional and ridiculous. When called to complain, I was told that more customers are upset when the workers call or knock on the door. If I have to keep my pool locked up for safety reasons and my home insurance, there is NO reason for anyone to jump the fence around it. That's trespassing especially at that time. Will not be using this company again.

Imperial just replaced the liner on my 24' above ground. Their workers did a great job and were…read morevery respectful, knowledgeable, and efficient. The owners are very helpful and trustworthy. This is a great family owned and operated business! Imperial Pools is an A+, Highly Recommended!

Terrible experience hiring Matt. It appears he has changed his business name, likely due to poor…read morereviews under his previous name, "T&M Design and Renovation". A few years ago, we hired Matt to build a deck, and the experience was extremely disappointing. The quality of his work was poor, his communication was terrible (he would disappear for weeks and be non responsive), and he would make excuses for why he couldn't show up. What should've been a short project took nearly 18 months to complete. He cut numerous corners, and we've since had to bring in multiple contractors to assess and correct his work. Throughout the process, we paid Matt on time and treated him with respect. We would never recommend him.

Matt did some work at my place in Derby. He replaced some rotten siding, reinforced a leaning porch…read moreleg and reset some badly sagging front stairs. Matt was polite, professional and did a great job. He showed up on time and finished the work properly and when he said that he would. Matt charged a fair price. We will be using Matt for projects in the future.

Alfonso from Roches Services re-did our bathrooms and our kitchen sink and did a fantastic job. He…read morewas easy to schedule the job with, was reasonably priced, came on time and finished the project on time and as promised. Alfonso is very professional and I highly recommend hiring their services for your projects.

TPL Electric, LLC did an amazing job! Professional, on time, and very knowledgeable. They quickly…read morefixed my electrical issues and ensured everything was safe. Highly recommend their services!

We had Ben repair a light switch in our bathroom. We were glad that he was able to service us the…read moresame day! He replaced the faulty switch, thus, he fixed the problem. We'll use him again!

Ben communicated well, before and during the work, and he and his team were punctual and efficient…read morein replacing switches and installing a ceiling fixture. Highly recommended.

5 star. Thank you. Could not be more pleased. Pool new again. Crew was very professional.read more

This is the letter we sent to the owner, which says it best. WE NEVER HEARD BACK…read more We have been trying to contact you directly since last season. Unfortunately the women answering the phone have prevented us from dealing with you directly. We feel that had you personally addressed the issues immediately, we would not be in this position. In 2020 you installed a new heater for our pool. I have attached photos of that heater below. Although you serviced it once (why did it keep breaking?), we were unable to get you back at the end of last season when it stopped working, which caused two additional problems. One, we are no longer under warranty. Two, as you can see the heater is now garbage. According to two companies who recently came over, had you installed a bypass at the time of installation, the chemicals would not have constantly run through the heater, corroding it. Additionally, had you addressed the leak in the heater we complained about in a timely manner, we would not need to replace the entire unit only 2 1/2 years after your installation. Additionally, our pool leaked for a long time. After paying you to replace the liner and all the parts we knew about, you finally suggested (after 2 YEARS of low water) the light be checked. Why wasn't this done when you installed the new liner? The diver said over 90% of the time, the leak is caused by the light. In fact, he also told us our light had been recalled as a faulty product. Why didn't you tell us to replace it? It now leaks again, so not only did we pay to caulk it, we now have to pay to replace it. You were happy to take our money to install a new heater, replace the liner, filter, railing etc. But we could never get you back to service your own work. Although we requested service early this season again, we have yet to hear we have been scheduled for a service call. You should know that as a result of your company's complete and total negligence, we now have costly issues to deal with.

Joe and Michele helped build barrier walls for our business. We've used their services several…read moretimes, including for painting, hanging light fixtures, and other small jobs. I've always found them knowledgeable, friendly, and tidy. They were reasonably priced and very responsive to my requests. I highly recommend them