Over the years we have been summering in Pittsfield and Lenox, I have had Haddad Toyota service my Lexus and my Tesla. A few years ago I brought in my wife's Lexus. I was having problems with one tire which kept losing pressure. After an hour of examining everything in my tires, the technician brought my car back to me. I asked what the charges would be. They said there was no charge because they didn't do anything. I never imagined I'd hear "no charge" from a car dealer. It was like having a car dealer in my family. Today John and Clara took care of me, replacing a tire on my Tesla. Their patience, sense of humor, and competence were exceptional. read more

Very friendly helpful staff. My dealer Paul made the entire purchase of my new 2025 Toyota Corolla a great low stress experience.

I reserved a vehicle from this Cambridge location several weeks in advance. Two days before my scheduled pickup, staff from this location called to tell me they had no vehicle available for my reservation. Because I was traveling while pregnant with a toddler, this left me scrambling to make last-minute arrangements. A reservation should mean a vehicle is actually reserved. This was an extremely disappointing customer service experience. read more

Dennis Astore helped me with my most recent purchase of a used car for not that much money but I felt like I was being treated as if I were buying brand new and high end it's absolutely refreshing to be treated with equal respect as someone who is buying high end. There was no haggling no pushieness And Justin in finance was an absolute pleasure to work with keeping me within my budget and the terms I asked for Thank you again for a first class experience it truly does mean the world to me read more

A few months ago I visited Lenox Toyota to test drive a new Land Cruiser--a vehicle I've spent months researching, following, and dreaming about. I walked in excited, prepared, and ready to make a purchase. My husband came along for the ride, not because I needed his help, but because we enjoy doing things together. Unfortunately, the sales experience quickly reminded me of how far some people haven't come. From the moment we stepped in, the salesperson directed every word, every fact, and every ounce of respect to my husband. Despite the fact that I asked the questions. Despite the fact that it was clear I was the buyer. My questions were minimized or outright ridiculed, while my husband--who was just along for support--was treated like the decision-maker. What the salesman didn't know is that I probably know more about Land Cruisers than he does. I've done the research. I've watched the market. I've test driven others. I know what I'm looking for--and what I won't tolerate. I took the test drive anyway, because I already knew I wanted the car. But I also knew I wouldn't be buying it from anyone who couldn't be bothered to treat me like a serious buyer. So I took my business across the border to New York and bought a stunning Land Cruiser in Meteor Shower. Remember me? I'm the woman who almost bought the black LC with the rooftop tent. Yeah. Hi. You lost the sale--big mistake.. HUGE! read more

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I recently visited Lenox Toyota to test drive a new Land Cruiser--a vehicle I've spent years researching, following, and dreaming about. I walked in excited, prepared, and ready to make a purchase. My husband came along for the ride, not because I needed his help, but because we enjoy doing things together. Unfortunately, the sales experience quickly reminded me of how far some people haven't come. From the moment we stepped in, the salesperson directed every word, every fact, and every ounce of respect to my husband. Despite the fact that I asked the questions. Despite the fact that it was clear I was the buyer. My questions were minimized or outright ridiculed, while my husband--who was just along for support--was treated like the decision-maker. What the salesman didn't know is that I probably know more about Land Cruisers than he does. I've done the research. I've watched the market. I've test driven others. I know what I'm looking for--and what I won't tolerate. I took the test drive anyway, because I already knew I wanted the car. But I also knew I wouldn't be buying it from anyone who couldn't be bothered to treat me like a serious buyer. So I took my business across the border to New York and bought a stunning Land Cruiser in Meteor Shower. Remember me? I'm the woman who almost bought the black LC with the rooftop tent. Yeah. Hi. You lost the sale- BIG mistake.. HUGE! read more

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We worked with Kody, sales rep at Haddad. He was very engaging and transparent from the start, exerting no undue pressure to make a sale. His knowledge and patience were quite helpful in my decision making. He answered and followed through on all of my questions and concerns with aplomb. Kody went the extra mile to insure my satisfaction with the entire purchase process. read more

I recently bought a used RAV4 from Haddad and today got it serviced for the first time. I wanted to leave this review because I have received exceptional service from both the sales and service department. Brendan in sales found the exact used car I wanted and found it before it even made it to the showroom. He gave me a fair price and value for my trade in. it was a pleasant experience. Today I brought my car in for its first maintenance service. I showed up a day early but Blake in the service department took pity on me and worked me into the schedule so I didn't have to make the drive twice. He was super helpful and friendly and competent. I highly recommend this car dealership. read more

I wanted to wait until after 5 visits to write a review to make sure nothing was a one time thing. This dealership is incapable of honoring a quote. 5 for 5. They quote you at X and 1 hour later it's always Y. I am talking a simple oil change, they know how exactly what they need and costs. Always when I sign it's concent it's between $80-99 and Always when it's time to pick up my vehicle it's $140/$150. They add a secret shop fee of $10. You know the shop fee an hour ago. Just be honest and include that in the initial quote.. They secretly change the labor from 55 to 80 and hour. These sales people are so shady and %100 incapable of honoring a quote. The only reason for the high review of two stars is that consistantly and correctly estimate the time to complete usually 1 hour. They also charge a diagnostic fee even when you know the problem. It's a total scam when something is under warrenty just fix it... There are a few dealers in Mass that don't charge this fee. The honest few is where I choose to have my warrenty work completed. You buy a bumper to bumper warrenty and shady dealerships like this create shady diagnostic fees to nickle and dime you. I am done with this dealership. 5 for 5 an I have concluded never again. read more

Great sales staff-Sam Harris. Had a few delays in delivery but Sam worked very hard to get everything done. He even delivered car to me and spent a lot of time making sure I understood the car. He set up my phone and other settings which I greatly appreciated Highly recommend Sam Harris if you are looking for a car read more

Got a chance to work with Matthew Lawrence over the last few weeks. He did everything in his power to get me a good deal, communicate an efficient pickup, and be transparent about the whole process. A world class salesman in an otherwise tainted industry. read more

This dealership, specifically the service department is a complete circus. I have a regular mechanic that I work with for most things, but run flat tires have to be serviced at the dealership. When I bring it in to get my tires serviced, the service center checks the vehicle for any other maintenance that's required. The most recent time, they listed that my brand new battery needs to be replaced. I didn't even acknowledge the other things that they listed because they were dishonest regarding the battery. In addition, when I actually allow them to do maintenance on my vehicle, they always screw it up. I've got a driver's side door that thinks it's open when it's not, a passenger side door that doesn't know when it's open, a brand new carpet that's rapidly being ruined because they didn't fix the leak in the floor before they replaced the carpet. Those are just the big things. There's a whole laundry list of smaller things that they've messed with that they shouldn't have. I will say that the desk staff are very polite, and I appreciate that. But I shouldn't feel as though I've been taken through the ringer every time I leave an establishment. read more

Best car dealer experience i have ever had. Dealership was fair and Honest, My salesman was Bobby Allessio And he was the best no games did not try and sell me B.S. add on's, and replied within second with questions even after the deal was done. I traveled 200 miles to buy my truck. Was exactly as advertised and would not hesitate to buy from them again when the time comes for another car. read more

Haddad Toyota - Car Dealers Near Me - Pittsfield, Massachusetts

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I was about to buy a Toyota from this dealership. I have had terrible experiences at dealerships with 4 star ratings. However, based on a huge amount of 1 star ratings, the content in those ratings as well as the made-up lame replies, I will definitely stay far away from this place read more

I called Joe Scibelli about my car starter So on May 6 my daughter Jenna and I went to lease a new car. Joe Scibelli connected us to Pail Carmon to assist Jenna with a new lease. We got there and leased a 2020 Rave 4. He was so helpful to us. Within a few hours we were driving home. It was as easy as 123. Paul Carmon was so amazing. While we could choose any Toyota dealership closer to home we choose Haddad. They treat us like family and are beyond welcoming and always make any trip we make to them a positive experience. It's worth the drive to the Berkshires to experience the greatest Customer Service ever. read more

in all my life buying cars i can said that "haddad toyota" it's the biggest scam and nightmare that ever existed! from sales department to manager department and of course "owners" with them it's all about profit and putting money into their pockets, and no respect to their customer!!!! stay away from this horrible place if you want to have a happy life, and a reliable car!!!! shame on you all for taking my hard working money for granted, and selling me a car that was damaged from water!!!!! you all deserve to be out of business and not providing any service to the public!!!! read more

recently purchased a new RAV4 plugin. Car is great. Acceptable sales experience. The reason for the low rating is the total lack of diversity among the sales staff in spite of the fact that they serve a very diverse area. No women, no minorities. In addition this survey system of Toyota is not just a joke it is very annoying. At every turn the staff is pressuring customers to give them a five star rating. when I was late in returning the survey email I got a call asking how the car was and not to forget to complete the survey. A message to Toyota management: I gave every rating five stars because the system is a joke. if it weren't for the great car I got I would never go to a Toyota dealership read more

They ordered the wrong parts for my car and didn't refund me. Absolutely awful place. Do yourself a favor and check your oil after bringing your car there as well. They're known for not actually performing service they charge you for. read more

I've been going to Haddad Toyota for the last three years. Never really had a good experience. Either they are trying to over charge me for the tiniest thing, the service department is usually unwelcoming, or they forget to tell you your vehicle is done. One time my truck sat there for three days and no one called to let me know it was done while I paid for a rental. The best is when they send you repetitive emails, texts, and phone calls asking "how was your experience?" Once I responded with a unsatisfactory , within a day the service manager called my phone and actually tried to argue with me. I just went to get my vehicle inspected, was told I need an appointment when the lady on the phone told me I didn't, then I was told I need my paper copy of my registration, when I was never asked previously, This place is horrible. It's always something with Haddad, Never coming back. read more

exceptional customer service !! These guys tried their hardest to help re program a new key and despite the fact that in the end we could not complete the task, I had a great time with the process...Huge waiting space in the side of the showroom. A step above your typical dealer service department. Thanks for trying guys read more

Sales team could use some customer service training and ethics training. Its a car dealer what do you expect. Always walk away and think about what you're doing before you commit to anything. Speak to multiple dealers. Educate yourself on the car buying process. Ask a ton of questions. Its a toyota dealer. NY has 25+ dealers alone not to mention the 25+ in local New England area. If they don't act like they need your business keep walking. Good luck! read more

i bought a car from them last year in Nov.it had a crack in the back driver side and was told they would reach out to fix it, never did. i came in today showing them the door was coming off due to the crack getting bigger. the salesman told me to go to the collision center. I went there and got a bill for $600 to repair it. Once i returned to the dealship the salesman didnt look at my direction. I stood there for couple seconds waiting while he ignored me. Once salesman talked to me he told me it was my fault for coming in late and not coming in sooner that i would have to pay for it. He also told me he would give me a call back and never did. I paid 20k in cash.I understand coming late but i have a job and work tons of hours read more

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Tried to purchase a car through them. All terms were agreed to, but they couldn't hold the car for a day even with a down payment to hold. Wouldn't recommend. read more

Saw an add for a Prius V model 5. My wife called the Internet sales guy. I separately called the manager to ensure the car was available on the lot. We told them we didn't want to waste our time driving 1 hour from Springfield. They assured us the car or a similar model 2016 Prius V Model 5 was on the lot at the advertised price. When we arrived it was clearly a bait and switch operation. They had nothing on the lot. Could get us a Prius V Model 2 (about $6000 cheaper model) at the advertised price but they would be losing money. Both sales people blamed this on a one time error by the Internet techie. Funny - you will find other customers who have complained of this exact same situation multiple times over the past few years. This was not an error. It is their sales tactic. Bait and switch. read more

Haddad Toyota - Webpage online until July 12. We phoned and visited the dealership on July 11, 2016. Buyer Beware. - Car Dealers Near Me - Pittsfield, Massachusetts

Don't even waist your time with them they use the bait and switch. Liz What you told me is not true as I just realized that on Saturday I went to Haddad Subaru to look at a car and the salesman told me that they had just wholesaled the car that week. Yesterday I was told the car would be at Haddad Toyota for me to look at by 4:00. then I was called and told you where going to wholesale the car. It turns out that it was the same car same vin # so which story was a lie oh I think both of them you never had the car in the first place. like I said bait and switch. I will never buy a car from any Haddad dealerships. read more

I had purchased a used vehicle from Haddad Hyundai of Pittsfield in December 2023. This was a very easy going experience and the salesman and team were helpful, professional, courteous and friendly. Based on that experience, I was looking to keep my business with the Haddad brand and went looking to Haddad Toyota. I found a 2020 Toyota Tacoma listed on the Haddad Toyota website. I came into the dealership in April 2024 to look at and test drive this vehicle. The 2020 had an aftermarket lift kit and aftermarket wheels installed by the previous owner. The salesman informed me that the 2020 was traded in by him, and he could attest to how great of a vehicle it was. This 2020 was also certified by Toyota, so by my thoughts, it appeared to be a great vehicle. The salesman did advise me that the lift kit, and wheels/tires that were not covered under the certification, and installed by the previous owner, the tires would rub on the suspension if you cranked the wheel hard left or right, salesman advised me, it would only be noticeable in a parking lot. I test drove the vehicle. I did notice the "rubbing" that occurred. I conveyed my concern to the salesman. The salesman did advise me that wheel "spacers" would be provided if I did purchase the vehicle. Salesman advised that if the "spacers" were installed, the vehicle would not pass Massachusetts state inspection. If the vehicle was driven without the "spacers" that I would have to drive it as is. I did not wish to drive a vehicle that had known mechanical and issues with potential inspection. Also the aftermarket lift options that were installed were not covered under the certification and warranty. Salesman was not receptive to my financing the vehicle with my own bank. I bank with a national bank for veterans, USAA. USAA financed the purchase of the used vehicle at Haddad Hyundai in December 2023 with zero issues. Salesman stated that in order to purchase the "certified" 2020. I had to finance with Toyota in house or a local bank, Greylock Federal Credit Union. I did not wish to use their financing, even if the interest rate was lower and the terms and payments were better than my bank. I inquired about any other comparable vehicles they had. Salesman advised me that a 2021 Tacoma was just taken in on trade. The 2021 did not have aftermarket lift options, was by all appearances a nice vehicle, was comparable in price, miles and options. I advised that I would be interested in that vehicle and would place a $1,000.00 deposit even without a test drive. Salesman also advised that the 2021 would be "certified" after the mechanics reviewed it later. I paid the deposit and left. I was in text only contact with the salesman for the next several days. Salesman advised that I could use my own financing on the 2021, as it would not be "certified", by their team, due to the year and miles of the vehicle. I further expressed to the salesman that I did not wish to use their financing, that I was loyal to my bank. The salesman was telling me what I wanted to hear. First he told me I could use my own financing, then the 2021 would be certified, only to recant and sell me a non certified vehicle, and not allow me to use my own banking, because they "would have to wait on the funds from USAA which could take a week." Furthermore, salesman advised that the deposit I put down on the 2021, was not a guarantee to hold the vehicle, and that it could be sold to another party if they were a serious buyer. Any vehicle that I have ever purchased, a deposit does in fact reserve the vehicle, and is a show of faith between buyer and seller regarding a pending sale. This experience was not horrible, in the sense that I was treated horribly. It was a bad experience in the fact that I was lied to about financing, vehicle certification, and the simple fact that this dealership was willing to sell me a used certified vehicle that clearly had mechanical issues, and they weren't willing to correct those issues, to alleviate my concerns, or limit liability on their behalf. I would not recommend anyone waste their time or money purchasing a used vehicle from this dealership. read more

7/24/2020, Me and My girlfriend went to get a new car. We weren't approved alone or with me as a co signer through our bank due to personal reasons and we left with other ideas in mind. 7/27/2020, Her bank had called to warn her that her credit had continued to be run multiple times back to back. I received a Random text message from our sales Rep saying skylar was approved for a car she didn't even see nor know about. We gave them the benefit of the the doubt and went. JARED LAMPIASI insisted she signed the papers instantly after the test drive. She refused and asked to look at what her payments would be. He tried to avoid the question, very rudely interrupting and continuing to try and have her sign. Again she insists to see numbers. When the numbers were shown, the asking price had upped by almost 2,000$ after the bank directly approved us for a number and specific car. When she tried to back out she was told this is all she could get in her "shitty situation". She Left. 08/09/2020 my Credit has been run multiple times and I received multiple letters through multiple lenders I hadn't requested them or had knowledge of them going through with my or skylars information. The owner has been contacted and and "my input was passed along to them. JARED LAMPIASIS fiancé took it upon herself to message me regarding my review on the dealerships page about JARED. This goes to show EXACTLY how unprofessional they are. After I spoke to the owner of HADDADS I was told "I can't control my employees family". Don't go to HADDADS or JARED specifically. Unprofessional and disrespectful. read more

Sold me a 2009 Tacoma that's a total lemon. They claimed they did a 100-odd point inspection, yet within 1 year of buying it I've had to replace: the alternator, AC condenser, water pump, 6 coil packs, entire rack & pinion system, ABS actuator (a $2k part!), and fix an exhaust leak. Avoid this place like the freaking plague. read more

Went to the dealer to get an oil change and tire rotation. The dealer service rep tried to sell me a new paper air filter... I have a K&N kit in the truck...Nice try did you even look under the hood? Left me a Quart of oil low on the dip stick. I had 2 buy 1 & put one in to top. The truck has LT 275/70/18 truck tires on it. They Lowered the psi Down to 30 instead of the at least 50+ psi the tires should have. Once again did you even look. This set off the TPMS light to come on. They did not test drive if they had they would have seen this. Called the service director Jim and offered to credit me 1quart of oil $5.00 dollars....COME ON ARE YOU SERIOUS. I'm 160Miles away. THE ABSOLUTE WORST SERVICE I HAVE EVER RECEIVED. Not to mention that I was overcharged way more than I have from any other Toyota dealer I have ever gone to. STAY AWAY FROM THIS DEALER IN MY EXPERIANCE. NO GOOD. read more

I had my Toyota Tundra in several times for vibration issues it had nothing to do with the tires it's coming from the drive train, these clowns balanced my tires like 3 times , they were unwilling to properly diagnose or attempt to properly repair the vehicle, the service manager is a clown and their techs should be working at Walmart, don't buy or take your vehicle in for service here. The issue is these clowns wouldn't spend the time and energy on properly diagnosing the issue because if they don't find it Toyota won't pay them so their unwilling to spend any amount of time on a service issue that's hard to find and repair. Do yourself a favor this dealership is pathetic and the owner George Hadaad is probably not up to date about what the hacks he has working there are actually hurting his business. I make it a point to tell everyone about what your service dept is like and not to buy from you! read more

Our experience with Haddad Toyota was disappointing to say the least. We were very interested in one of their cars but our experience with the salesmen was so unpleasant that we ended up leaving. He kept using the oldest used-car salesmen tricks in the book: making us wait around forever and telling us that "there is another couple that is very interested in this car" and "the price is going up tomorrow" and on and on. More importantly he wanted multiple thousands more than the Kelley Blue Book value for their car AND offered us multiple thousands less than the Blue Book value for our trade-in. He refused to negotiate on either price. So, despite liking their car a lot, we ended up leaving. We then went to look at another similar (although slightly better) car at Hoffman Toyota in West Simsbury CT. Our experience there was like night and day. Hoffmans was straightforward and honest with us. They didnt make us wait around or feed us BS lines. They worked with us on the price of both their car and our trade-in. We ended up buying the car, trading in our old car, and getting a MUCH better deal on both than Haddad was offering us. Although it is further away, I would definitely recommend to everyone in Berkshire county to take a drive down to Hoffmans. It is definitely worth it. read more

My son bought a car in Texas where he was way over charged. Haddad did everything they could to help us deal with the place in Texas to gets his money back. They went the extra mile to help him. Amazing team! read more

Just stopped in to check out an automobile and spoke with Sam the salesman. I felt bad for him because he was new and didn't really have enough product knowledge. He had to keep asking questions. Being a business person myself. New employees need to shadow experienced sales reps until they are comfortable. Not just throw them to the wolves. It makes him feel helpless and haddad look unprofessional. Not to mention the poor guy wasn't allowed to have business cards because he was new! Double unprofessional. It's a little embarrassing to have to watch him write his info on a piece of paper and rip it off like a phone number! And one more thing. Every dealership we've gone to so far had brochures. NOT HADDAD! UNPROFESSIONAL!!!!!! Get you act together haddad read more

Go see Paul Carmon and Jason Higgins at the Toyota store. Easy to work with, get exactly what you want, and great attention to detail. I love my new Tundra! This dealership has a true family feel! read more

I can't rally speak for the rest of the dealership, but stay away from salesmen Colin McMahon unless you like fairytales. 1) he told me that the $500 fee was for "government regulations" and they had no control over that. False, it was for registration (estimated), and as it turns out they refund the difference, but I wouldn't have known that unless I talked to his manager a week later 2) he said that they could not bring the vehicle to NJ and I had to make another 6 hr RT to pick it up. False, turns they can and did drive it to NJ, after I pressed the sales manager about it. 3) he told me that they had to collect out of state sales tax. False, NJDMV told me they can't do that - as a result I almost had to pay it twice. 4) Lastly, he's strung me along for 10 days telling me the refund check was in the mail. False, he told me twice it was mailed on 1/21 and just today I got the Fedex (after having to follow up with him yesterday and inquire). Tracking shows it was mailed out last night. Really? You didn't think I'd check?? Those may seem trivial, but when added together you get a guy that is disingenuous, at best. I hope this truck holds up because now I don't believe a word he said to me about it. Can't wait to see what they sell my trade-in for and how much he ripped me off on that. Go somewhere else or demand a different salesmen; he's what all the bad connotations are about a "used car salesmen." And Colin, if any of this is wrong, let me know how. I gave you a chance ... ___________________________________________ Ok, follow up. General Manager Jason Higgins called me the very next day to follow up on where they tripped up. I've seen some other responses that merely said "please call if you'd like to discuss." So Jason's proactive approach and effort is appreciated. My salesmen Colin is still learning, which is why some of the things he told me were inaccurate. I don't believe there was intended malice or deception. All four of those items I mentioned above were a result of just not being totally informed. I accept this as a teaching/training moment. I wish him luck in the future, as well as Jason in his new role as GM. read more

I had a great experience at Haddad Toyota. I had my car serviced there and they did a great job fixing my car. Bryan Torra was my service guy and he was a real pleasure to talk to and do business with. The dealership was very clean and very nice. The waiting area was comfortable and they have a large tv. They also have wi-fi if you need to get on the web. I highly suggest Haddad for your service needs. read more

I live in Florida. Haddad somehow got my name on their mailing list for a person with the same last name but a different first name that lives in the Pittsfield area. I have have tried repeatedly to get them to remove my name, even calling their dealership, and they STILL send me notices. If I get a notice for a service appointment, I immediately cancel it, just to get their attention, and they remain clueless. At this point, it amounts to harassment - it is taking valuable time away from my work. If Haddad is so incompetent that they can't even figure out how to send an email, should you trust them with your car purchase? UPDATE: Just got off the phone with Toyota Corporate in Plano, TX. Hopefully, this will get them off their tukus. read more

After being a Honda guy for 18 years and from a Honda family, I've made the switch to Toyota. I was back to Lenox visiting family and was having engine problems with my well maintained Ridgline. We were 800 miles from home and on the last day and a half of our vacation. After much discussion with multiple shops in town we decided to consider trading in the Honda and I knew that wanted a 4-dour pickup with more guts to it than the Honda. My father-in-law who had bought quite a few vehicles from Haddad's introduced me to the people there and let me and them do our thing. I came away with a 2011 Tundra TRD, at near invoice and still received a higher than average trade in from my less than ideal truck. The people were friendly and did there best to get us on the road quickly. Tina even checked in with the staff and myself on her day off making sure the detailed paperwork was being handled and was a very caring person. Highly recommended for good reason! read more

Just purchased my 2nd car this year from Anthony Donovan for my daughter! Thank you for making the process so easy, fast & working with my price range. read more

The customer service at this location is EXTREMELY poor. The managers are very rude and condescending. That being said you also have to make sure to be on top of every little detail. The finance manger forgot to take my down payment money, even though the contract said cash on delivery. Speaking of delivery... I advised 4 different people at the dealership I wanted the car delivered. I received a call days later asking how I wanted to pay the $200 delivery charge because they forgot to build it into my contract. Dealing with the dealership was nothing but a hassle read more