I ummed and ahhed a bit over this review.
The repair on my car was fine, no problems with the repair. Based on that I might have gone more stars, but there's a catch.
Their website says they clean cars inside and out before handing back to the owner, and well... they kinda did... sorta...
Let's start with the outside. My tyres were all black and shiny, lovely. The side of the car with the damage was all cleaned and polished (as evidenced by the thick smears of polish left on the car), but not the other side. There was a clear line down the middle. The man doing the hand over grabbed a cloth and wiped it down as best he could.
Inside. Well sure, they vacuumed the carpets, but over all the interior was dirtier than when I took it in. There's fine white dust all through their workshop, which is to be expected. I didn't expect the drivers door to be covered in the hand marks from it (which he also tried to wipe down), and when I got the car home I also noticed the back seat was covered in more hand marks.
I don't even know what they needed to be doing in the back seat to repair a panel on the front of the car.
Sure, I only drive a Ford, but I sure hope they don't treat the prestige cars in their name this way.
While the repair was fine, quite honestly, if my insurer ever refers me here again I'm going to ask for a different place. read more