Asked for a "free estimate" and was charged $158.00. Representative was professional when he arrived but the asking price was rediculous. I got another professional to do the job for 1/2 price. Be careful of the "free estimate" offer. Wording was changed to "diagnostics". read more

Was over charged for some of the sloppiest work ever. $1200 and we now have to change out one of the parts and patch a huge hole in our wall! read more

I've used Haining for a number of years for my HVAC. I have not seen the issues in the other reviews but was a little worried when I saw the reviews to have them come again when my AC went out. They were at my house within about 24 hours to fix it. Lucas was my technician and I was very happy with him. He took pics of the issues he found in the unit and was able to explain the issues and his recommendations. I asked lots of questions which he was able to answer thoroughly. He was very professional and I was impressed with his knowledge of HVAC (which has not been the case with a number of techs from other companies). He got the unit fixed quickly. I will continue to use Haining. read more

I had the most wonderful tech, Wayne, come to visit today! He went WAY above & beyond!! I am so very grateful!

Our water heater broke while we were away from home and was notified by the person watching our dog. Hanging responded in a very timely manner and they helped us have everything ready by the time we got home. I highly recommend them. read more

If you want a great experience with Haining, make sure you request Damon. He does high quality work.

These guys are great! Knowledgeable and professional, on time and speedy response. We have needed them three times in the last two years (new house build with several things wrong). Issues always repaired PROPERLY and in a small town like GJ that relieves a lot of anxiety. I'm an ex-builder myself but too old now for repairs. We are very glad to have found Haining and recommend them without reservation. read more

DO NOT USE. WONT BACK UP THERE WORD. offered only a 1 year warranty when other companies offer 10. Said our bill was delinquent, hadn't even been a full week. AGAIN our AC is out and they wont come and fix the work THAT THEY DID! read more

I scheduled a hot water heater replacement with Haining. The service technician was Damon. When he said he had 22 years experience and had installed thousands of hot water heaters I immediately felt I was in good hands. And boy was I right. He accomplished the 3 hour installation in a most impressive manner. Simply put, he knows what he's doing. Damon is a consummate professional at what he does. So if you place a service order with Haining and you are fortunate enough to have Damon as your service technician, you will not be disappointed. I sure wasn't. Signed: Thomas Barta, Clifton, Colorado. read more

Call around to a few different places and got quotes for mini split (ductless ac) mind you this is all for the same brand. Airtech-15,000$ Other - 8,900$ Other 2 - 9,000$ Other 3 -9,600 When I asked airtech why so much more and I quote because we do better work. I dont care if they are installing them and giving me free beer while they do it it's not worth almost dubble the cost. read more

This was the single worst experience I have ever had with a business. I can understand why there are so many negative reviews. I was so patient waiting for promised service and no one can quite believe all the details of the story: a 63 year old woman without use of the toilet and the shower in my house. I told them there was no hurry - but after 43 days and finally having an appointment that left me STILL without use of a toilet I have had enough. I was yelled at, repeatedly ignored and yet continued to show unfailing respect and care for the people in the company. Finally, this week, I tried to reach out to the owners: voicemail and email both went unanswered. The story is so long and has so many details I don't even know where to begin. I have already started a word of mouth campaign at the lower than low level of customer service and even expertise that I experienced. The last straw occurred last night and after a sleepless night and the second time frame calling the answering service without response to the issues, I have reached my limit. The first time was when the advice of a supposed Master Plumber manager named Trevor to use Oatey RD root destroyer when I left the house for Christmas with my 92 year old mother: I called Christmas Eve at 1:45 pm. The office had closed at 1:30. My call back -( with a flooded bathroom, a very detailed message and a RUINED white grout tile floor [bright copper sulphate blue thanks to the Master's advice and leaving the product on my doorstep] I know I won't hear from the owner (promised multiple times) and the tech last night 43 days after the initial problem left me without a flushable toilet as he was told to not use a single Haining part for the snake and reinstallation of the old style toilet tank. Apparently I needed two pipe seals. He got angry when I couldn't even fathom them telling me I had to do the remaining work by myself and left when I was shocked that he didn't offer to have someone return even two days later on Monday to reattach the 40 pound ceramic tank - which the poor tech trainee tried to show me how to do: telling me I had to hold the 40 pound tank, adjust the metal elbow, screw in two large nuts (without a plumber's wrench which they failed to tell me I would need) and connect four bolts by myself all simultaneously. Everyone who has heard the story - and even more despicable details - has been incredulous. It is beyond imagination how poorly I've been NOT served. Everyone I have discussed it with in the last 24 hours (as during all the six week wait I never complained nor did I say anything negative about the company.) is shocked and everyone wants to pass the story along to anyone else looking for plumbing help. It is mindboggling that they have no sense of human kindness, compassion or even decency. I have heard from several of the folks that have heard the story that they have either had negative experiences or know someone who has with these current owners. A neighbor used this company for years until it changed hands. The evasiveness and complete indifference is truly astounding. I am still without a toilet and, believe me, I am not holding my breath although I lost sleep last night over not hearing from the owner: he is supposedly going to call me Monday (a promise made several times by the poor independent answering service staff member). I am actually ashamed for each and every person who I have had the 100% total displeasure of dealing with. After being told how simple all the jobs were, the tech failed to tell me what the problem with reinstallation was - and I've been told there was no way they didn't have 2 two inch (50 cents each?) washers on their two company trucks as there was a trainee there with a second vehicle. I was promised I would have a working toilet finally - and, lo and behold, I don't. They had no rags, did no clean up and left the heavy tank unprotected in my claw foot tub and the toilet tank cover sitting in the pedestal sink --- every item could have been chipped and if I were to try to install it I could envision dropping it because of inexperience and slippage and breaking valuable ceramic fixtures. It has been a colossal nightmare and I advise anyone seeking plumbing assistance to run in the other direction away from this company. CUSTOMER BEWARE: do yourself a favour and call another plumbing company. *** note on Monday, Feb 1: NO CALL FROM THE OWNER - Jim Hopkins - and in the afternoon I left him a 10 minute voicemail. I am embarrassed for them: seriously. Treating a senior lady who lives alone like this? It is truly despicable. Today I have told people who actually said they will campaign to pass the word: no one deserves to be treated like this. I spoke to and put a review into the BBB website which will appear in approx. 72 hours which has more detail. The answering service was notified that NO ONE called as promised FOUR TIMES so they know that they ALL lied. read more

The Good: Friendly on the phone. The Bad: We scheduled what we thought was a non-chargeable service for someone to come and look at the plumbing work we needed on our home. Afterwards found out that they do not do estimates and we would be charged $70 just to have a guy come and look at our pipes. We feel that Haining Plumbing and Heating took advantage of us. If you want an estimate before you hire plumbing work done on your house this is not the company to hire. read more

Haining has left a company of 20+ people and customers sweltering in 100 degree heat over the past several weeks. They have come out to our business multiple times to fix the HVAC with little to no success. They will not honor their warranty but the moment they leave they will expect payment even if the repairs were unsuccessful. read more

Haining/AirTech recently installed a new boiler in our office building as part of a general renovation. After the install was completed (and paid for) it was found that heat was not being distributed throughout the building as it should have been. After attempting to diagnose the problem the Haining tech promised to come back but never did nor did the company ever contact me. A plumber from another company was called in and quickly diagnosed the problem as an installation error and repaired it. I went back to Haining for compensation since it was their error that made the additional repair necessary. Since they were given a chance to fix it but didn't, an owner of the company told me to my face, they would "make it right". Almost a month later I'm still waiting for a check. Haining used to be a reliable company that I would always recommend but no more. read more

Beware of hidden charges .... I got hoodwinked. I'm 20 minutes up Little Park Road and was charged an extra trip fee, mileage, and $89/hr (portal to portal). They have a coding system with fixed rates that might apply to your situation. A six(6) gallon water heater installation set me back $548. This was only labor and parts...the water heater was under warranty. To be fair, they replaced the expansion chamber for $68. They are half that price at the store. I don't think there's is special. Guessing there are better rates for your heating and plumbing needs. read more

well they lived up to the one star reviews as previously posted. we used this company two times prior for swamp cooler, but this call was for our water heater. called at 8:30am was told employee would be here approx. between 12 and 2. company called and tech ran into a more complicated issue and would send someone else around 3. he arrived at 4:30pm. took pics of the tank and said he thought he might have a part at the shop and would return in about 45 mins. at 6:05 I called company and spoke to emergency tech. the tech that was here said he tried to call me to give me update 3 times and I had no call log on my phone to verify this. we were left blowing in the wind. another bad experience from service company since moving from PA. genie showman clifton read more

Third year we've used Haining to get our swampers going and the price has tripled in three years. What was once less than $100 to take the covers off, inspect stuff and whatnot has ballooned to $320. The guy was out today and tried for over an hour to jerry rig some repair for a non-essential part and was unsuccessful, but we still got charged for his time. So to take the covers off 2 swampers, replace the summer screen and replace a belt that was replaced last year, $320. We won't be calling them again. They've got a monopoly in this town so losing one customer probably won't matter. Oh well, I'll sleep better knowing I'm not going to take a bath just to get the swampers turned on. read more

Haining took a freezer I was trying to get repaired, and left it out in the weather (it fell over in a windstorm. It broke the glass and damaged the freezer cosmetically). Haining then offered to replace the glass, but not restore the unit to its original cosmetic condition, which was practically new. I highly recommend you avoid these folks. read more

They've done good work for us in the past, but this time: We needed work done on our swamp cooler. We decided to get Haining/ They were busy when we called and said they would get to use in 7-10 days. Called again a few times, and they said definitely in 7-10 days. On day 9 we were looking at temps in the high 90's. And called to be sure they would be coming tomorrow (day 10). Oh, no was the reply. They thought they could schedule us for day 13. Ummm, we're done them! read more

We had great luck with the former owners and they earned a lot of business because of their customer service. Since the new ownership, we have scheduled them three times to come do a job for us. Once was rescheduled, the next one, an excuse was made that they texted and we never answered; the last time we were told that the plumber was on another job and he would call and get there when he got there. We were charged over 200.00 for an estimate. To be fair, they did have to investigate some issues. However, that is an exorbitant amount to charge for estimating work and the website advertises free estimates. We will use someone else to do our future work. read more

Airtech, formerly Haining Refrigeration, is a very dependable company. We use them for business and personal services. I cannot think of any other refrigeration company we would rather use. Jim Hopkins, the owner and operator, is always available and upfront about the services he provides; if you are ever dissatisfied with the service, he will personally make sure the job is done to his satisfaction. There are very few service companies where you can directly talk to the owner about your problem, or see the owner inside your crawl space, personally taking care of the work. I bet it is not easy being Jim, but he gets the job done at a reasonable price. We would highly recommend them for your next service. read more

I had them put in a whole house air filtration system and they never finished the job. Also, there are parts missing that actually came with the unit that were not installed. After they aledgedly finished installing the air filtration system they took the regular air handler filters and didn't replace those either. I went to their shop to get them back and they wanted to charge me $50.00 a piece to get them back. They also installed a Ranai constant hot water system and in the process removed my original humidifier without replacing it. It is my opinion that these people are the worst kind of service that money can buy. I was overcharged, treated badly, and ripped off for parts. If they break something while doing a service it will not be their fault, it will be the parts fault for being to old or defective etc... so they can tack on even more money, which also happened... beware of these people called Haining, there are two of them here and one bad mouths the other. In my opinion, the one I dealt with are outright criminal and the other probably isn't any better. read more

I had Haining home services come out to fix my fireplace. They came out mid November of 2019 and I did not hear from them for four months. I was told the part could take a month to ship in. I called in December and they didn't have record of coming out to my residence. After three months of not hearing back, I hired another fireplace company, The Chimney Doctor. They came out once, fixed my fireplace (no specialty part required) and sent me an invoice immediately. Come March, I finally hear back from the Haining repair guy. He stated the part was going to cost more since there wasn't a surplus, but they wanted to schedule the service. I explained it had been several months and I had not heard back nor did they have record of servicing my address. I told the service man that I already had the fireplace fixed for a FRACTION of what they were wanting to charge me. A week later, I received a bill for $59 for a diagnostic fee. The service man was in my home for LESS THAN 5 minutes. I went ahead and paid the diagnostic fee since the repair man came out. When I called to pay the invoice, I explained everything to the woman over the phone. She had an attitude, did not apologize and took my card number over the phone. I've had several quotes and jobs done on my house in the Grand Junction area and this was BY FAR the worst experience I've ever had. Make sure you get quotes and CALL AROUND before landing with this company. read more

Always happy with whatever work I need done. They were on time, friendly and explained work completed.

We have had two homes and several commercial buildings in Grand Junction and have used Haining Plumbing for over 30 years. We have used other plumbers from time to time but always come back to Haining. They now take care of all of our air conditioning and heating needs. We find them to be very responsive in an emergency and reasonably priced for routine maintenance of furnaces and coolers. We would recommend them to anyone. read more

The previous owners of my home before obviously loved this company as they had used them for several years. I do not. They have been out to look at non flushing toilets at $89 about four times never with a fix.They have serviced my home since I purchased it and this year I had a huge leak that was pouring water into my home through the swamp cooler vent. I also now have a huge hole in my bathroom ceiling that the owner refused to acknowledge came from some shoddy work at drainage from the swamp cooler and stated he did not care if he lost long standing customer business. Clearly this company is a little big for its britches as it provides substandard work and fosters piss poor customer relations. They've lost any of my business and I now tell everyone to avoid them at all costs! read more

We've been using this service for about 10 years and have never had a problem with their service. We just recently had a problem with our kitchen faucet. We definitely needed a new one and they came out that same afternoon and replaced it with a new one. Looks great and works great. We have them come out and do our summer/winter service on our swamp cooler and have never had any problems. They are on our speed-dial. Prices seem on par with the national standards I've seen on the internet. read more

We've used Haining for about 30 years and they've always done a great job for us, which is why they were our go-to plumbing company for decades. Their office guy Rob really knows his stuff as far as parts, etc. But we called them for help with a plumbing problem last fall and they told us they couldn't do it because they were too busy with other stuff. They wouldn't even give me a date or time when they might be able to get to us. I was shocked. We haven't called them since, and we have since found a wonderful new plumber who responds to us quickly, gets here fast if we need him, can do anything we need and only charges $25/hour. Now everyone in our family uses him. read more

Ugh. Really long, but will be worth it for you to read! I have been dealing with this co. For 5 years! At the end of 2010 I had a new furnace installed by them. Everything was great aside from being a little expensive, but after just a few days my furnace was only blowing out cold air. I called them and the lady proceeded to tell me it can take awhile for the air to get warm, "these things take time to warm up". I knew that wasn't the problem, so I demanded they come out and take a look. all they did was change the filter, the new filter mind you, and told me to make sure to keep a clean filter. Not even 24 hours later it started blowing out cold air again. I called them back and it was as if they almost didn't want to deal with me. The same lady said well they couldn't find anything wrong. I was rightfully pissed, but I didn't have the money for them to come out again. After all, I had just paid over 3,000 dollars for a new furnace. I just left it alone. My furnace worked when it wanted to, maybe 30 percent of the time & we mainly relied on portable heaters. After the 4th year went by, I was tired of freezing my ass off so I called them and the same lady was like well its out of warranty, We'll have to charge you to come look at it. I wasn't happy, but It needed to be fixed and since they were the ones that installed it, I kept hoping they would be the ones to figure it out. I had them send their most knowledgeable guy to come take a look at it. At 70 dollars an hour he turned down the fan and changed the filter. It worked! My furnace was finally working as it was meant to. Fast forward 6 weeks and it started blowing out cold air again! I called them back and she told me I would be charged again bc it had been more than 30 days!! A lot can happen in 6 weeks she said. That was the final straw! I wish I had learned my lesson sooner. All they did was overcharge me every time they came out and they never even fixed the problem! Don't waste your time and money like I did! These people don't know what they're doing! read more

Life AND Money Savers!! Our A/C unit went out on the first HOTTEST week of 2014. We didn't know where to begin on the calling. One place we called, came out quickly, CHARGED us, as he put it "only $85" for the service call which would be subtracted from the cost/labor/taxes for a WHOLE NEW A/C UNIT!!! He wasn't here 15 mins. So, my husband & I were leery. Made a few calls around, EVERYONE very nice offering their thoughts on why they didn't think our 8 yr. old Lenox should need total replacement this early in time. So, we called back Haining first, just something about them that made us feel comfortable. They WERE definitely busy but said they would try & fit us in ASAP. Well, they came through. Their SVC charge only $70 by the way. The gentleman was here for just over an hour maybe, even took the cover off the outside unit (other guy didn't) ... found out it was our capacitor ... replaced, fixed, all for under $195. Now THAT'S a savings and a long way from the $2777 for a cheap unit we never heard of out of China from this other company we called. Be careful people, there are scammers out there ... I trust Haining 110% read more

Rip Off! I just moved to Palisade. My old place had squatters in it and they did a lot of damage. After multiple daily service calls and $700, my furnace was still not working. I had to call on a weekend, $133.50 per hour, the man said, what I had already concluded, that it was the draft diffuser blower. I took a picture of the model number and Googled it for prices. The very Highest price I found online was $159. Curt at Haining quoted me $359 for the same part. A $228 difference! I ordered the part online and paid additional for quicker shipping and still only paid $171. Someone installed it for me for free, it took 10 minutes. I am a single, disabled, older woman. My total monthly income is less then $1k per month. Haining depleted my savings, leaving me nothing to repair my ceiling that is caving in and my toilet that is falling through the floor. They were aware of my situation and still, they ripped me off! I urge everyone who has done business with Haining to go over their invoices. There is a very good chance, you were ripped off too! I am also filing a complaint with the BBB and suggest others do so as well. The BBB told me there is already two complaints against them. Take care everyone and good luck with your next plumbing company. I hope they treat you better then Haining Plumbing & Heating did! read more

Called them to come clean my water system. Lady on the phone quoted me $80 and hour plus any parts. The man shows up and it took him exactly and hour but the bill was for $130. They charged me $10 for the vinegar and apparently they charged $40 for 'drive time'. They were not upfront about all the charges. I wont be using them again. read more

Be careful when you call them. It's $70 just for one of their guys to visit your home and make an assessment of your plumbing situation.

We've used Haining more than once and they have been very good.... professional, reasonably priced and prompt. We'll definitely be using them again. read more

My Airtech bill is as follows: Diagnostic $59.00, minor duct repair ( some silver colored tape ) $218.00 Replace a one year old water pump $154.00. This widowed senior, on fixed income, wrote a check for $431.00. I do not have this type of income. It has really hurt my bank account and I feel that the amount was excessive. My friends were astonished at the amount. Joan Chaffin read more

6/16/2016 Excellent service. We've used the company for years to service our a/c system. They are knowledgeable, on time, courteous and go the extra mile for us. I highly recommend them. read more