Spent 5000$ on a pressure tank and a booster pump. It was installed 16 months ago only to find the control board fried and no water at my home on thanksgiving day. They do not have an emergency line and closed for four days leaving me with no toilets or running water. The entire job was done without following national electric code leaving the pump on a wet floor, running romex exposed and running with water lines. I'm lucky the house didn't burn down. Bottom line amateur illegal installation and no service or response whatsoever. Unless they respond next step in a lawsuit and filing a complaint with L&I. read more

See all

I contacted Hall and Son this morning, May 22, about my pump short cycling. I spoke with Ben (owner) who sent a crew out to investigate the problem after they completed another job. After a brief discussion Tony did a couple checks then he and is partner pulled the piping from my well and replaced the 2 check valves. That solved the issue. Thank you Ben and Tony for excellent customer service! Herb C. read more

Hall & Son's service is horrible. I called them three weeks ago to discuss an issue with my well to see if it needed testing or service or maintenance. They promised me "Dan" would call me. Nothing. Not for three weeks. I finally hear from him and he lectures me. I have tried to contact them in the past as well. If you talk to anyone but the office manager you're darn lucky. No one returns calls. They are obviously not interested in servicing their customers unless you're gonna pay them thousands for a well. Try someone else. The thing is we are customers. Their name is on the well equipment. They replaced the pump 13 years ago. They were the first company I called. But they don't care about their customers. Do not use. Don't even call. read more

Our water stopped on a Monday Morning, I called them @ 8am, there were there by 9:30 and fixed! Prompt, courteous and knowledgeable. I highly recommend. Thank you! read more

On a 100+degree day my water went out. At 12:30pm called Hall & Son and by 2pm they were out here and had water running minutes later! These folks are too notch!!! read more

Our well pump went out on a Friday & Dick had 2 of his guys around that morning to get our water back on the same day. Here we were thinking we were going to be without water till after the weekend. Great guys, excellent service & fair prices. Thank you read more

The technician was prompt. Very friendly. Fixed our problem efficiently and fixed something extra going above and beyond. He did everything for a Very reasonable price- less than what we expected to pay. We will definitely call them again!! read more

called them ,told them my issue ,owner called in a short time and with in an hour he him self and co worker were at my door 30 minutes later my well was fixed . awesome people highly recommended. GREAT JOB BEN , THANK YOU!!!!!!!!!!! read more

I woke up this morning to no water and called Hall and Son at 7:00. By 9:30 they were at my house and by 10:15 water was restored. My bill was $120 for parts and labor and the advice that I also needed a new pressure tank. They returned this afternoon and installed that. Good customer service is rare these days but these guys nailed it. They're now my go-to. read more

Called at 11:55 and Dick Hall was knocking on my door at 1:45pm, increased my pump pressure and timed the refill time on the pressure tank. I have a few things to do now to make everything better 100%... call these guys if you need prompt expert service. Thank you Dick. Part of life in the country. Nice to have good folks to help. read more

These guys are the best honest, reliable and affordable. They return calls Sunday night, they don't charge you for what you don't need and they know what they are doing. a rarity in this modern world read more

We had an issue with our pump that Hall and Sons fixed. We didn't know there was an issue until we ran a test for a house sale. Needing quick service, this company went above and beyond to help get things fixed and back to "new" again. The owner was in communication with us the whole time and the employees were professional and knowledgeable. You never want a well pump to stop working, but if it happens, call this place! Very pleased with their level of customer service and expertise. read more

Never in my life have I been treated so poorly. I called a week ago for a flow test. Tuesday morning, Dan called to say he was going to try and get to our place that day, but it might be Wed. I told him to call me when he was heading out to our place and I'd meet him there. He called at noon to say he was on his way. He arrived before me and let himself into our house. He then called me and began to verbally berate me. He was critical, rude, and arrogant. He spoke down to me and seemed to be judging me because I didn't do a flow test prior to purchasing my home. He also put me down for having purchased new parts for my system at Grover's. He told me I didn't need a flow test but needed to change my filter around. When I asked questions to try and better understand what he was saying, he would state, "like i said before" and "well if you don't want to take free advice." When I tried to explain to him what we had done so far in our attempts to trouble shoot the issues we were having with out well, he said "well then you don't need my help." He refused to do a flow test, and would not straight forward answer my questions as to why. I even called him about 10 min later, and again asked why he could not preform the flow test that I requested. He still refused. He twisted my words and talked circles around me. I called Hall and Son Pump to get help, not to be chastised and criticized. I'm not sure if he treated me this way because I am a woman, but no one should be treated in such a manner. My husband called Hall and Son that evening to speak with the owner. They said he would call us back. We never received a return call. Many people I have spoken to in regards to my well system have referred me to Hall and Son. When I tell them of my experience they are surprised. As for me, I did not have a single positive interaction with this company. I'm on the wait list with Mather Pumps now. read more