The workers were rude they were yelling at my kids they were stalking my kids snatching anything…read morethey touched out there hands my son bought some teeth and blood with his own money mind you my sons eleven years old and the guy worker went over to him snatched it out my sons hand my son told him he paid for that already and that guy demands a receipt the costume I was gonna buy him he snatched that too I had to go over there and tell him why'd he take my sons stuff he said he don't have a receipt he has no proof he bought it so we looked around for it I went and told him there the receipt and he said sorry but he wasn't cause I watched how every single one of them were acting with my kids and so I told them you guys need to practice on being more friendly to children that come in here they don't know any better there just kids and I even told them you got some lady out on the floor yelling at kids like she's there damn mother

After an issue occurred with customer service my friend and I were handed over from manager to…read moremanager until we reached the store owner which proceed to belittle us and degrade us over the phone without listening to what we had to say. Not once did my friend or I raise our voice or cause a disturbance in the store but were accused by the store owner who was not present that we were doing such. We were called names and laughed at and my friend was told to take her merchandise and be nothing but a memory, she was called a bad wife, I was called childish for waiting at the counter to speak to someone, but my friend received the worst of his mouth. I used to love shopping there but will never again due to the manner in which we were spoken too. We have contacted the BBB that's how bad we were treated.

Awful store. Spooky has been a seasonal Halloween store in Hanford before. It was once opened near…read morethe old Walmart and again in the vacated Hollywood Video location. They now take up a spot in the Hanford Mall. It's never been a great store and definitely no competition to Spirit, but they have in the past offered a few items not found elsewhere. I went this year to check it out and their selection is pretty lousy. Their inventory is pretty much just discontinued Tekky Toys items and dated costumes (is anyone really in the market for a Napoleon Dynamite or Borat costume these days?) Their poor selection is not even the worst part. NONE of their items work. All of their props' "Try Me" buttons have been deactivated because they have removed the batteries from all their items. So even if you were interested in an item, you couldn't even try it out. But batteries being removed is not the only reason. They have several signs posted throughout the store saying, "Do Not Play With Merchandise". If you so much as touch an item, you will be scolded by the staff saying not to play with it. I saw a young boy touch a plastic axe, and an employee immediately went up to him and said, "You can't play with that!" I also pulled a box down from a shelf to get a better look at the prop and an employee was eyeing me the whole time. I felt incredibly uncomfortable in that store. I tried to support the local guys, but I'll be now only shopping at Spirit for my Halloween needs.

Terrible!! I don't remember a time when I have ever been watched so closely while trying to shop!…read moreNor have I ever been in a store that has so many posted "rules"! At the entrance to the store there is a posted list and it says No Strollers Allowed! Really?? How many people with kids shop the mall with out a stroller?? Since we had our stroller, we weren't going to enter, but one of the employees saw us hesitating and waved us in, saying it was ok, that rule only applied when it was really busy. There were only two other people shopping at the same time as us,and as soon as we started browsing, the employees started roaming! My husband went to the toy/accessory aisle and as soon as he tried out an item that he was seriously considering buying, the worker literally jumped around the corner and "VERY LOUDLY" tells my husband Do Not Play With The Accessories!! My husband was at first shocked, then a bit embarrassed by this! He just told her I'm sorry, but I'm not spending that much money on an item unless I know that it works! He put it back, and told me Let's go!, I'm not spending my money at a store where they treat people like this! We immediately left,and later purchased the items we wanted on line. Very hard to shop local and to support businesses when you receive treatment like we did!

It's really not worth it. I bought 26 helium filled balloons for $48 dollars. Some started coming…read moredown after 3 hours. It's been 10 hours and I have 3 balloons left hovering mid way in the air. Go to dollar tree and get the foil balloons and save yourself the money. The 10 I got from there are still touching the ceiling.

Bought a balloon for my kid's birthday todays and wasn't tied on probability when we left. Employee…read moretied it on somehow that if you just pull one string it would come undone. Took it to park for pictures and it flew away before my kid touched it. Employees were also arguing over one being late to work.

What an amazing company. We had Rapunzel come for an event and she did a great job…read more Kathee who owns the company is so kind and helpful. I look forward to using them again.

Kathee and her team made our party so incredibly special! We had four princesses attend a birthday…read morecelebration, and they brought so much magic, energy, and joy to the day. The kids were completely captivated, and the characters were so kind, engaging, and professional from start to finish. You can tell how much care goes into everything they do. It truly elevated the entire event, and I would recommend them to anyone looking to create a memorable experience!

every detail of the batman costume was awesome and looked so real. Thank you for everything my son…read moreloved every detail and the best part you got to sing "happy birthday" with him.

Mega Legends was awesome. They're very professional and accommodating, so easy to work with. The…read morecharacters were really good looking and authentic, everything went very well! Overall so great!

Miss twinkles is an amazing clown she does face painting, balloon animals she does fantastic…read moreballoon characters, and he magic show is spectacular. We book Miss Twinkles every year! You should too.

Karen was an amazing. We booked her for 2 hours for our company picnic. She did such amazing work…read morewith face painting and balloons. I didn't get to take a lot of pictures of her work. I highly recommend her.

Ok- one super satisfied customer here, party success! I had attended an event where this company,…read moreKealoha Events, had supplied 3 characters, and I totally remembered how much the kids all loved them. So, I booked the Character, Stitch, for our birthday using their site- & it was super user friendly. The party was outside, early evening, and in the high 80's to 90's, temperature-wise. The Character arrived with Sean, who was the one directing and leading the activities. They played hot potato, musical chairs, had a cookie eating contest, and danced. Stitch posed for lots of pictures and Stitch made his way around to greet and mingle with guests, both the kids and adults. Balloons were blown up to play with, and Stitch hung out right by the birthday girl when it was time for cake and The Happy Birthday Song. They came with their own sound system, and even added in a requested song to the set. I just needed to have an outlet available, super easy. I booked online, but also spoke with Sean on the phone, and he clarified any questions I had, as well as provided me with detailed info. I received emails and phone calls for confirmation and updates. I was so pleased that the Stitch (Parody) Character, as it was listed on their site, was available on 626 Day (Stitch Day). Might I say...that costume was actually really well made, and authentic looking. Sometimes characters are like a close 2nd, or kinda resemble one you'd hoped it would be- not the case here, I was so pleased! They stayed for one hour, and helped to create fun memories for all the guests! Sean shared with me that there are many characters, bounce houses, etc. to choose from- so I went back to the site, and I was in awe! I had really just looked up the character we wanted to book, but there are really so many options- and the slides and bounce houses listed too look cool! So overall, the amount of interaction between the character and guests for that hour- great! Based on our whole party experience, I would definitely recommend booking with them. Such a fun way to elevate a party!

We rented a claw machine for my son's birthday and it was a big hit, the kids loved it. I believe…read morethis is the only place in Fresno that has a claw machine for rent, and we were thankful for it being available. Shawn and his team are incredibly professional and showed up early to ensure we had plenty of time to setup before the event. Thank you for providing a great service!

Everything from her arrival and her departure from the party exceeded my expectations!! Rapunzel…read morewas a hit and the girls loved her!! She read a story and helped with some party activities. She was very punctual and looked like a real princess. I can't say enough good things about what a special touch it made to have her here for my granddaughter's 5th birthday party!!!

I hired Madison for my daughter's 5th birthday. She really wanted Princess Aurora to be at her…read morebirthday. When I was requesting a quote from Madison she was very helpful, sweet and kind. I loved how she told me there was no pressure in booking when I told her I was still shopping around. I also asked if she could get Princess Aurora's pink dress since I saw she only had the iridescent blue dress on her website and she said yes and was very accommodating. When she arrived she was the sweetest and stayed in character the whole time. My daughter loved her and so did the rest of the children. All the adults loved her and asked where I found her and I was of course more than happy to let them know. They loved how professional, sweet, patient, and great she was with the kiddos. The children loved all the activities with princess Aurora and so did some of the adults! Madison was so great! I definitely recommend and will definitely hire her for any future events I may have! Also, great singing voice! Thank you, Madison!

We booked the magician for my son's birthday party. The kids had a blast. He was so funny highly…read morerecommend him.

Winston The Magician (& staff) was absolutely perfect! We had a neighborhood Independence Day…read moreParade and no set number of kids, his performance left the whole crowd belly laughing. He was kind, warm and took his time to get through each kid in making really unique balloons. He is worth every penny and more. He answered every call, was on time and even confirmed with me prior to the event. I had a short time to pull it together and having him calmed every bit of anxiousness knowing he was so reliable. After his performance I had many many compliments! I found him on Yelp so I felt it was only right to share the experience.