My husband and I renovate properties and we have purchased from Furnisho on numerous occasions. We…read moremost recently purchased two Jeeves bowler hat pendant lights and two Wooster top hat pendant lights, with free delivery and they were excellent quality. The ordering and returns process with Furnisho has been totally painless. The customer service team are extremely helpful and have always swiftly responded to our enquiries. The quality of the products Furnisho supply are excellent. The packaging is not always perfect as is the case with most deliveries we receive from couriers. We will use Furnisho again, I've recommended them to friends and I also recommend them to you. Liz

I ordered the Arcolo Lamp for my other half's 30th birthday. After nearly 7 weeks, I hadn't heard a…read morething so I called to ask for an estimated dispatch date. I was told that they would have to look into it and I would get a call back later that day. I got no call so I emailed the following day and then later received an email saying: "Further to your call, and after consulting our dispatch team, I have been advised that unfortunately we are experiencing an issue with our supplier, whereby, they have advised that they are at present unable to fulfil any of our orders for Arco floor lamps within the expected time frame. They have advised that they are experiencing a problem with the manufacturing process itself which they are presently unable to put a time frame on resolving. Unfortunately, this would mean that the only way forward is for us to issue a full refund for the order unless you are wishing to wait, however we are in the unfortunate position that we cannot advise of a time frame of how soon this would be resolved." If I hadn't have called and chased I am sure that the company would not have contacted me. I now have nothing to give my other half and no time to re order one. I have not been offered any kind of replacement of alternative. I think the level of customer service is appalling and would definitely avoid this company in future.