They sent a confirmation the day before my post surgical doctor's appointment confirming a 10:45am…read morepickup and never showed up. Called dispatch 3 times and was told they would be to pick up in a few minutes on 1st call that they were late. 2nd call said same thing 15 minutes later. 3rd call said they would call or text and never did. Missed a critical doctor's appointment. Could be charged by doctor's office for not showing up for appointment. I did inform doctor's office of this situation with this company's confirmation . BEWARE of using this company,especially if it comes to your health and health care. I have never had to do a bad review on any company or any person but this was too important not to warn people.

From the owner: We provide non-emergency transportation services to clients for their appointments, events, and…read moreerrands.

This business provided excellent service for Transport of person in a wheelchair to medical…read moreappointment. I've used them 2 or 3 times. Drivers are on time, careful and friendly. The vehicle is not the newest or brightest, but sufficient for job. Prices are comparatively a bit lower than others I've checked.

Had a good experience via County ride service/JCA with KKare. The young driver, Mac was kind and…read moreconsiderate.

This is the most unprofessional transportation service I have ever encountered. I work for a large…read moremedical practice and call these services on behalf of a patient quite often. When the patient was initially dropped off, the man wheeling him in screamed out the name and said "see yah buddy" and quickly left out of the office without even ensuring this was the correct office or that the patient was comfortable. He actually just left the patient in the middle of the waiting room. During the patients visit, I had to call this company 4 times -- the first 3 times when I introduced myself calling from a doctors office I was hung up on. The fourth time, I decided to say "good afternoon, can you hear me?" thinking it could be a possibility their phones weren't functional. Once the dispatcher confirmed she could hear me, I told her I was being hung up on and I just wanted to confirm that our patient would be picked back up. She responded with "well I don't know who he is". I think this sort of snarky, disrespectful, apathetic and miserable attitude is not only unprofessional but disgusting. I would be infuriated if I found out a loved one of mine needed to use this service and was being treated this way. After I confirmed with her the patient would be picked up, I asked for an ETA and she simply responded "well I don't know but they'll be there". I let the patient know what the dispatcher told me and after about 20 minutes I gave them another call at the patients request to try again to obtain an ETA. The dispatcher then told me that the driver was making a nearby drop off and would be coming to pickup the patient next. I asked her if she knew specifically where that drop off was (so that I could get a better grasp of when the patient would be picked up) and she nastily replied "he is in the area". Neither the dispatchers or the man that brought the patient in gave me their names, and I wish they did because they do not deserve to be in this sort of business. People who utilize transportation services deserve respect, kindness, and empathy. This company cannot even spell these basic requirements.

UNRELIABLE SERVICE!. I had hernia surgery and needed a ride since I was under anesthesia. They were…read morescheduled to come @ 2:30. After not showing up they were contacted only to be told that their driver had a flat tire and they will try to get someone there soon. I was put in a small room and had to sit there alone for hours until the driver finally arrived. I could not eat or drink anything the night before since I was having surgery with anesthesia the next day. By the time I finally got back it was early evening. The dispatcher was very rude on the phone as well. Could their male driver not simply change the flat tire or gotten an expedited service if he was incapable of doing this simple task? Does this company not have a backup plan or alternatives in times of vehicle or other issues? If you want dependable service I suggest you go elsewhere.

I highly recommend this transportation services. Our driver was professional, courteous, friendly…read moreand on time. The ride was so smooth and we got to our destination safely and in no time. So much fun. The quality of service is outstanding.

We needed a large vehicle to carry a large number of wedding guests from the Federal Hill venue to…read morea dive bar in Fells Point for the after-party. Rez from Zulk showed up on time and waited while guests straggled onto his vehicle, then headed out. Then (for no additional charge) he returned for a second load of people who didn't make the first trip. We were so impressed with his patience and professionalism. He really helped make our daughter's wedding wonderful. Zulk is a local Baltimore business and not a price-gouger like other transportation companies we looked at. You really cannot go wrong with them!

Regency taxi, is the best company serving Montgomery County, because of the following reasons,…read moreFirst of al, they have so many vehicles in their fleet, whenever, I really needed a taxi to get to work, they have one available, Second, There drivers are extremely nice and friendly, being nice and friendly, is a very important aspect of any cab company, Third, They always accept call n ride card, this is not a joke, however, whenever, I pay with call n ride, that means I do not have hard cash, and regency never gives me a tough time about that issue. Next, They partership with Metro Access, I have my own Metro Access, card, when riding the Ride On Bus, I must present it to the bus driver, in order to get the discount, however, Regency partership with Metro Access, which is also a taxi company, serving Montgomery County, but it is by passenger, that is a big deal, because sometimes they show up extremely late, other time they increase the price, for seniors and people with disabilities, for instance, it used to be only $3.00, with Metro Access, however, now it is $4.00, if you are like me, do not have the money, then use taxi, or else you will become broke at the end, with no money. Finally, it is extremely easy to book a taxi, with Regency, since they have my name in the system, and all that I have to do, is to tell them the following, my name, pick up location, drop off location, confirmation number, and etc, for instance, if I am calling from Shadygrove Metro Station west side, I must say that to their dispatch team, or else the taxi driver would get confused. Finally, I love the color white, it is very attractive. so it is not a game that you play with your friend, but in my option, I would really use Regency Taxi, if I am late for work, in a hurry, in a meeting, going to a special vacation, and etc, because they are not joking, I must provide an why at the end of the booking every time, or else just take the bus, no taxi, It is only for emergencies, for instance if I am really injured, of some kind, and can not take the bus, I would use this company, if it is on time every time, or if there is no bus on the weekends, I would use it, because some kind of public transportation, like Ride On Buses, do not run on a weekday schedule, it is on a weekend schedule, and this is an excellent, alterative if needed.

Worse ride ever through metro access. Driver came and said he had another pick up in opposite…read moredirection to my doctor appt. Was never advised there was another pick up and he dropped the person at Target!! One hour later for my doctor appt. Was target more important NO!! Never again and rude. I will tell Metroaccess

Julian and his team of drivers were prompt, courteous and easy to deal with. The communication was…read moreexcellent!

Absolute professionals. I called these guys on a Saturday morning to schedule a transport on very…read moreshort notice (Monday 8am). Nobody else had decent pricing or availability. Many other providers were just difficult to talk to. Then I call SB and I get a guy on the phone who is clear, responsive, quotes me a good price, confirms everything via text . . . all done so fast and professionally. Then 2 hours later I had a change of plans and had to cancel, and they were super understanding about it. Can't wait to return the favor and use them for all future needs.

Responsive, flexible, courteous service. Knowledgeable and reliable staff. Competitive rates. I…read morewould rate the service 10 of 10 and I look forward to to using them in the future.

This company has the best customer service. They have polite drivers so friendly.. they make sure…read moreyou're comfortable the whole ride. Thank you