I am sure the doctors are amazing, but when it comes to management, they are the worst. My friend's…read moreniece worked there for almost two years, and her mom died last month, but not even management acknowledged her employee to give condolences or send flowers. I wish the doctors paid more attention to management. They only hire family and friends and work from home with no experience. Sharon, who is the manager, is not the best of them all. The whole family works there with no experience, and they let go of people who do have experience--makes no sense. Don't forget Eric, he talked bad about his own employee. That is worst person to get along or work with. If I were you. PLEASE RUN AWAY FROM THIS PLACE.

I have been going to this practice since 2018, and have always had the best care. All the staff is…read moreknowledgeable, professional, kind and caring. Most recently I have been seeing Dr. Palacios Kibler and she is one of the most fantastic providers I have ever had, but I have also had wonderful experiences with the NP (especially NP Kistner) and Dr Lindsay, who did my tonsillectomy. What a fantastic practice. They are not only knowledgeable and helpful, but if something isn't working, they do everything they can to figure out something that does. I this weird immune thing called MCAS that causes allergic like reactions that sometimes don't have much rhyme or reason, but I have never been made to feel like a nuisance by anyone when I've had to reach out during flare ups (which I greatly appreciate:) Glad to have great care here and I will always recommend it to anyone with allergy issues, fortunate to have them in this area.

He rushed my visit that lasted less than 5 minutes. He did not provide any clear answers to my…read morequestions. Fortunately, I could find answers to my questions online in a few minutes. My visit was a complete waist of time.

From the owner: Dr. Christophel earned his BS in Chemistry from the College of William and Mary. He attended…read moremedical school at the University of Virginia. He then completed an internship in General Surgery followed by four years of residency training in Otolaryngology - Head and Neck Surgery, all at UVA. After residency, he completed a one year fellowship in Facial Plastic and Reconstructive Surgery under Dr. Peter Hilger at the University of Minnesota. After his training, Dr. Christophel returned to UVA where he is an Assistant Professor in the Department of Otolaryngology - Head and Neck Surgery. Dr. Christophel enjoys offering his patients the full spectrum of Facial Plastic and Reconstructive Surgery. Services include facial trauma, reconstructive and aesthetic rhinoplasty, cleft lip and palate repair, facial reconstruction after treatment for skin cancer, otoplasty, and cosmetic surgery.

I love this office everyone is wonderful and professional. My doctors are very professional in…read moreeveryway.

With COVID, flu season, and bad colds going around, it is hard to get a same-day appointment to see…read morea doctor in the office. I have asthma and allergies and was having more nasal congestion than usual and didn't want it to get really bad. Dr Queen has been my ENT for over 10 years and is just amazing. I called the office and staff worked me in to get an appointment that afternoon. I registered at home before my appt so I didn't have to do anything but see the doctor. It was a sinus infection and I needed antibiotics. I am so thankful to doctor Queen and his staff for getting me in so quickly to treat this before it got much worse. Everyone in this office is just amazing and I tell all of my friends and family they should definitely see Dr. Queen.

Audiologist was nice, but poor communication. I bought an expensive pair of hearing aids at my…read moreconsultation. i later found out that I could have gotten them for 1/4 the price at Costco or Sam's Club. This was never mentioned during the sale. I confronted the Audiologist, who confirmed that I could indeed go elsewhere, and obtained a copy of my hearing test. I am already stuck, but don't want others to be in the same situation - especially the elderly whom often don't have an advocate

Awful! I was given tests several months ago and was told that I would have 2 referrals put in at…read moreRiverside and TPMG, I never received a call. I went into the office 3 times to ask about these referrals and was told that they were put in and someone would call me. I called Riverside and TPMG and was informed that they have not received anything from HR ENT regarding my issues. I called and left a message and was told that someone would contact me within 48 hours. Worst place I have ever dealt with. Next step will be to call my insurance company and file a complaint.

Worst company I've ever worked for!!!…read more I submitted my resignation, providing the standard two weeks' notice to ensure a smooth transition. I was sent home because they tried to force me to do something I had no idea how to do. I was not informed that it would be my last day working with the company, instead I came into the office to work and my door code was deactivated. All I got was a sorry excuse over the phone like always! The turnover rate is crazy l've seen more people come and go just in the 11 months l've worked for them. They can't keep any employees because the management is terrible! Apparently after you put your 2 weeks in you get treated like crap while they pretend like they aren't doing nothing wrong! However, my employment would end immediately, which came as a surprise and left me in a difficult position. I had hoped to complete my final projects and hand over my responsibilities professionally, but was not given the chance to do so. While I appreciate the experience I gained with the company, I felt that handling the situation in this manner was unnecessary and reflected poorly on employee relations. Moving forward, I hope the company considers honoring notice periods to support departing employees. Also I went from being offered a new position to almost being fired in the same week.. this literally tells you all you need to know about the company!

I loved going to this location! The staff is great and I enjoyed seeing them for my weekly allergy…read moreshots. The staff was very helpful in helping me obtain my medical records for my VA claim. I also received a great surgery from Dr. Queen with a quick recovery and no issues.