Very Helpful and friendly staff. They were easy to work with to get my vehicle insurance renewed…read more Will use them again

Very nice staff ,he explained every important details ,fast and easy car insurrance renewalread more

Today on April15/2026 went in to renew my car insurance. Had the pleasure of having Nirusha assist…read moreme . Very Pleasant Happy person, who was able to get the proper coverage I needed for my car. If you go to this location hope you can get her. Will not regret having her help you!!! Thank You so much you are awsome. Rosemary F

Still waiting after 4.5 hours , no messages, had to call their number over again but they just put…read moreyou on hold indefinitely. Their AI does not understand the simplest request even if you use the exact same words as the AI??? This is insane, use to be good, now just terrible. Thinking of trying a new program which is a shame been with them for over 20 years. I would give no stars if I could

I was able to renew my car insurance without any issues. It was a fast process. The person helping…read moreme was friendly and efficient. Lastly, this is a great location too if you plan to do some shopping afterwards since you are already in the mall.

While buying insurance is much like having a root canal in many ways, the process we went thought…read moreto buy our insurance was painless, and saved us substantially. The people there were attentive and a felt that I had a team working for me, not trying to get my cheque and run. They say you can judge your insurance broker by what happens when you are have to make a claim, and I have no doubt that they will have our proverbial backs.

Amazing Service! I had never been there before and I needed to renew my auto insurance but I needed…read moreto get the price for business use vs pleasure use to get the difference paid by my employer. Most places I had already inquired said they couldn't do it but M Wong was more than happy to help me out! She even filled out all the forms for me! outstanding! thank you!

I have had excellent service from Bali Singh for the last 10yrs…read more very pleasant and professional, keep it up.

I had a few auto insurance policies renewed here. Really enjoy the speed of their services,…read moreespecially with the agent who has white hair. There is this lady who sits at the front and always frowns at customers. I'm fine with its overall services but definitely won't use the front row service agent next time.

Had a lot of updates and tweeks to do to with multiple policies. Devin was fantastic. Was able to…read moreget all the updates done in one stop. And when I forgot something else, he was patient, professional and helpful. Very knowledgeable and able to answer my questions and break things down. Excellent! Would highly recommend!

Terrible insurance agency. Gave false information and very disorganized. Ended up charging me for…read moreinsurance covered that was not even usable and said that I had 30 days to cancel penalty free. When I tried to cancel, they said that I owed 200$ for cancelling the coverage early that I couldn't even use. Do not go here, they do not know what they are doing and made numerous mistakes that ended up costing me. Also, pressured me into taking coverage which I don't appreciate. Glossed around questions and gave inaccurate information to make it sound like a good deal.

I have dealt with this insurance agency for over twenty years. The staff are really knowledgeable…read more Over the years I have had to ask the staff particular insurance questions. They always get back to me after thoroughly investigating my queries. They have parking behind the building which is handy since street parking can be challenging. They also give out the funkiest pens in the universe.

Someone from this agency phoned us, as a past customer reminding us that our car insurance was…read moreoverdue. They pretended to be from ICBC. Not! We had already gone to another agency and are fully insured. Female had thick accent, hard to understand. Completely unsolicited.

Fantastic experience from the White Rock location. Thanks to Amanda Elliott's expertise and hard…read morework, I was quoted home insurance $400 lower than a price I've had for over a decade, which was until now, unbeatable.

I have had a homeowners policy with them for 16 years and now they are refusing to renew my policy…read morebecause I have three unrelated tenants in my basement suite, they are all friends and I have a tenancy agreement with them. I have had three unrelated tenants there before and no problem but all of a sudden they won't renew my policy. The suite has three bedrooms and a den. I guess if I evicted two of them they would renew my policy? crazy, guess I am going shopping for a new insurer. Thanks Westland! Thumbs down!!