Small but Nice Clinic with Skilled CPOs that provide personal care for each of their patients. Clinicians work with you an unlimited number of times to ensure the most comfortable and functional prosthetic for you and work very hard to ensure products are covered by insurance. It's not an easy field and there can be hardship, but the people at the Hangar Clinic in Ithaca do work to see the best results possible for each patient. read more

If you are reviewing this, dear reader, then you likely need some services that require professionalism, tact, and compassion from the provider. I assure you, you are not going to find any of these at this location! I implore you to skip this place and run (if you can ;)) to the office in Johnson City or anywhere else within the realm of possibility. The lack of professionalism or general #%^*'s given by the employees here is genuinely mind boggling. I am not alone in this. I've met other mobility -impaired people who reached the same conclusion: the customer service is deplorable. GO TO JOHNSON CITY OFFICE if you don't want to be treated like garbage. Hope the company will make some changes here. Staff at other Hangar locations have been absolutely fantastic and total game changers in my day to day mobility. read more

Grand daughter needed prosthetic leg. Went to Hanger, J.C., NY. The guy seemed nice enough according to friend that took her to the appointment. Acted like he knew what he was doing. She did get a prosthetic leg,but problems were compounded. First leg,to big, to lose. Causing falls, causing infection, causing INJURY. Second, the replacement of the first bad one. To big. Cutting into grown, sticking out to far at hip. Collapse at knee and ankle, completely twisting around. Causing her to throw leg when she walked. Was crooked when standing. Hitting ankle and foot on other leg. Rubbing on skin,causing open sores and infection. Hanger told her it would be 2 years before she could get another leg. Hanger got paid by insurance and of course the insurance won't pay again for a replacement. So now my grand daughter is suffering with injuries, constantly falling with this defected leg and is a victim of fraud as well as the insurance. The leg looks like it belonged to someone else,is a outdated prosthetic that is not prescribed by other providers. Yes,we will seek legal damages, making reports to the insurance and federal government. I sent her to another provider who found my grand daughter is a victim . She is injured from the guy at Hanger not doing proper measurements, providing a correct prosthetic, causing her to fall,suffer infections, open sores, hip damages, excessive pain and provided a oversized leg that was not correct for her height, stump and had non-working joints for walking,standing and so on. This leg injured her badly. Beware of this when you need prosthetics. Get a second opinion if your unsure before accepting. read more