Up until recently we've had decent service at Hangar. My husband is a disabled vet and diabetic so proper shoes are critical to his health. We ordered his last pair of shoes back in December 2016. We've endured months of lies and broken promises. Among the lies they've told the us/VA: "The shoes are in Chicago but snowed in". Followed by "The shoes came in but he (my husband) canceled the order". Seriously??? They're saying WE canceled an order we're anxiously awaiting????; "The shoes are no longer available" immediately followed by "The shoes are on back order." followed by "Your shoes are being shipped on a slow boat from China". Sadly, the biggest lie has been "We'll keep you posted on the progress of your shoe order". In all these months, we haven't gotten one single call from Hangar. Not one. Today the VA called them again and was told the order had been canceled months ago. No snow, no slow boat, no back order. Just arbitrarily canceled by Hangar without notifying us. The VA is now sending him to Spectrum -- a new prosthetics company in town. Hopefully they know what customer service is because Hangar has zero clue. For years, they were the only show in town but with this new company coming here, we have other options. read more