TERRIBLE CUSTOMER SERVICE NO INTEGRITY…read more UNRELIABLE So long story short. I DRIVE my car up to Phil's auto and speak with Jeremy about my ac acting up and ask him to look into the windows and cruise control not working. Several days go by with no call so I call them and find out I need a cabin filter replaced for the ac ($11) and a main power switch ($200)for the windows so I approved those two services only! Drive by there a week later and see my car sitting outside so I stopped to pay and pick it up. They proceed to tell me that the car won't idle or accelerate and that it needs another part for the computer and will cost $500+. So a month and half of "needs another part" and "it should be ready by this afternoon" goes by and now we're out $1750 for services that we're not needed when we took the car to them. Sadly to say this isn't the first vehicle of ours that has been done this way by Phil's. The last one they did $1200+ worth of work on did not even make it a month after. I spoke with the owner and he was very nonchalant about my concerns with his service. Needless to say we will not be returning and I'd STRONGLY advise against wasting any of your hard earned money on this mechanic!

I have been to Phil's several times for repairs a d all I can say is Phil is a highly efficient and…read morevery skilled PROFESSIONAL mechanic; his assistant is the same and I will now and ALWAYS take my vehicles there for service. Phil is honest trustworthy and always at a fair price.

We have used Premier Auto Repair for our car needs for approximately 3 years. Everytime we've…read moreneeded help with repairs, they have been concerned with our concerns and always discuss parts and labor cost in a clear manner. We have found Mr. Mike, Joe and all the staff extremely understanding and they are very reasonable with pricing. They have worked with us on 3 of our vehicles and we could not be happier with Premier Auto Repair.

I called the week before and made an appointment with Michael and he gave me an appointment for…read moreMonday( today) to bring my car at 0800 when they open. Its a Hyundai Kona. At desk, Joe , took my information. Went to run errands and came back twice to the car shop to check on the status of car and every single time my car has not been worked on, Joe ( help at front desk) kept saying your car is next and will be an hour or so for diagnostic. Here came 13:30 almost 14:00 and my car has not been worked on at all . It sat in their lot for 6 hrs for nothing. All I asked is for clean, clear communication and not feel I was being given the run around when my car was going to be worked on. I even felt this helper at the front desk ( Joe) might have been prejudiced against me being a petite latina woman. Michael was very professional but this Joe person does not have any customer service skills. They may have 5 rating review that is why I took my car there for a diagnostic but a 5 rating review was not my experience today. I lost one day now I have to take another day off and find another location to service my car. I have a busy schedule and this was just not right. And its ok lets say they are a busy shop but communicate clearly. And I asked why did I make an appointment to bring the car in then???? Was given some BS answer.

Went in for an oil change, and they did it quickly; so I was in and out in a manner of minutes.read more

Great! Delivered as promised. Mgr Brock Parsley and owner, Patrick are straight shooting guys who…read moretell it like it is, no B.S.! They'll advise if there's any change to original estimate and why. They'll even keep the old parts allowing you to see exactly what they did. Give these guys a holler if you need car work done.

I was driving through East Texas on a Friday afternoon when my Durango began to overheat. I live in…read morethe Dallas metropolitan area and did not know of any auto repair shops in the Tyler area. I found reviews on Yelp for Engines Express and they were all very good. I called the shop and they were very knowledgeable and professional and I felt comfortable with them. I managed to get my vehicle to them just before they closed for the weekend. They called me early in the day on Monday after troubleshooting and gave me their findings. We agree to a course of action. They ordered the parts and completed the repairs Tuesday morning. I am very pleased with Engines Express. If you are looking for an automotive repair service in East Texas, I highly recommend Engines Express.

I did not even get a chance to utilize their services (YET), but I appreciate the transparency over…read morethe phone when I called to schedule an appointment. I had a warranty job, which you cannot schedule and need to drop off. The young lady over the phone told me that they wouldn't be able to even look at it for a few days and even then, sometimes the warranty negotiations take a long time (out of their control).

5 / 5 experience. We broke down on our drive to New Orleans to celebrate a family member's…read morebirthday, and they picked us up, towed our vehicle, dropped us off at a restaurant while waiting for it to be fixed, fixed it faster than anticipated, then picked us back up from the restaurant. All this was done with grade A personality & kindness with everyone we encountered at the shop, and top to bottom everything was very reasonably priced. Me and my family remain grateful. Easily one of, if not THE best repair shop experiences any of us have had. 5 / 5, would recommend in a heartbeat.

I took my 2018 Honda Accord to Hanks with an issue. They quoted $3800, which included a host of…read moreitems, including injector replacement. I took it to Jack of Diamonds Honda in Tyler instead. They replaced the spark plug's and installed a new battery. Total: $500. It's been months since the repair, and my car has been working like new. I have heard very bad things about this business's pricing, especially toward women

My son-in-law's truck would not start. We tried to jump-start it using the small jumper pack as…read morewell as jumper cables. My daughter texted Jason from Mexico and he was on the scene at Fresh within 20 minutes. His jumper package started the truck up and he recommended O'Reilly who installed a new battery. Cannot say enough good things about Jason, his proper tools and his assistance in getting me started. Jay C

Great experience! He was kind, professional and was able to town away an RV that had not been…read moretouched in 20 years.

Excellent!!! Jamaal is top notch -he can literally listen to you car and know what is wrong. He has…read morenever told me the wrong info as I initially got other estimates and he charges about 1/3rd to 1/4th the price of what anyone else will charge.

I set up an appointment. I took my day off. He did not want to reveal the location of his shop and…read moreinsisted on coming to me. On the day of the appointment, he never showed up. I called him multiple times, but he never picked up the phone. I texted multiple times as well. Zero response. Things happen. I wouldn't give this rating if he had the decency to tell me that he could not make it. I wouldn't have taken the day off or waited for him for hours. (update) I am updating my review from 1 star to 3 stars because Jamaal personally reached out to me and apologized. I will update further if I receive any service from him in the future.

.My car was locked in PARK and was unable to release it. I called Wyatt at 830 this morning and…read moretheir truck was at my door at 930 with a smiling helpful gentleman named Chris. I can't thank you enough for your help and super fast arrival considering I'm at least 35 miles from their business. Fair price fast service and a willing hand. Thank you so much.

Great job with my X5M late at night after a pig hit. Kept me updated where they were and when their…read moreexpected arrival time would be.