I have been with Dr Marx close to 10 years now and have recommended both of my daughters continue…read morewith her once they reached adulthood. She is a parent herself. She stays up-to-date on medical research and truly listens to her patient's concerns, providing guidance but also taking into account her patient's thoughts/wishes. She explains things well and takes the time to be thorough yet she has never been late for my appointment or made me feel rushed. Highly recommend!!

My daughter and I have been in Dr Julia Marx's care for more than 13 years. She is kind, patient,…read moreknowledgeable. She always listens to my concerns and she takes time to explain all the options available clearly and with empathy. I always go to her office knowing I will talk to someone I trust. At different times in my life she provided me with the best care I could get. I recently considered switching to Kaiser as it would have been financially easier, but I decided to stay with the PPO plans and to continue with Dr Marx. The care she provides is sincerely appreciated.

I have always found Dr.Lin to be very professional and competent…read more I trust my health in her hands. She is kind and considerate and listens to what I have to say.

Dr. Lin is not a care doctor for the patient, when you ask her she always send you to do the test…read moreor just give you a name of the medicine, when you ask her to spell the prescription name she will ignore your question and tell you to look for the summary, there are not much solution she can provide you, I often do video visit with her but every time she seems like she's in a rush and feels like she doesn't even care about it at all

Dr Wong has been my dad's primary care physician for 10+ years. She is caring, kind, knowledgeable,…read moreand empathetic. Unlike many PCP's, she works with and has knowledge of Dementia/Alzheimers and is willing to go to great lengths to communicate with patients as well as their families, to guide them, offer advice, help find new medications and trials. Even having a neurologist and then going into memory care, Dr Wong was the "go to" person until my dad went in to hospice. Thank you Dr Stephanie for keeping my dad as healthy and happy as long as possible during his Alzheimer's journey.

Dr. Wong has put me through a real nightmare when I was ill and then later diagnosed with Lyme…read moredisease. She showed no empathy for my pain, ignored the urgency of my physical and emotional needs, and above all repeatedly put up no-can-do walls. I have been with PAMF for 11 years now, and what Dr. Wong had put me through I would not wish even to my enemy who is ill. If you are considering Dr.Wong ask yourself: when real bad stuff happens to my body do I want to be invalidated and dismissed by someone who's referrals and support I depend on? This doctor is lacking basic human empathy.

After my previous general practitioner stopped being contracted with our insurance, I went on a…read moresearch for a new doctor. My baby's pediatrician recommended Dr. Caroline Stratz, an internist who only treats adults. She is located on South Drive near El Camino Hospital, at the very end of the street. Dr. Stratz also is not contracted with my insurance. In fact, she is not contracted with *any* insurance companies. However, I am still going to stay with her. I will detail my first visit to her office and my impressions: -Walked into the office: It is a rather small office with about 2-3 examination rooms. The reception room is smallish but very comfortable. The front desk scheduling coordinator, Gay, is extremely personable and friendly. They did not mind that I had to bring my baby girl. In fact, Gay said they "love babies", and that Dr. Stratz has 3 children of her own. Gay asked me to make myself comfortable and fill out my paperwork. She explained to me that they do not bill out to insurance companies for the patients. Instead, they print out a superbill, give a copy to the patient, and the patient has to submit a claim to the insurance company for reimbursement. Full payment to Dr. Stratz is due at the time of service. -Interview with Dr. Stratz: After I filled out my paperwork, I only waited for about 5 minutes. Dr. Stratz called me into her private office and we talked about any concerns I have regarding my health. She asked me many questions and wrote them all down in my chart. She then asked me if I have any questions for her. I found her to be extremely easy to talk to. Totally nice. -Weight, BP, preliminaries: Dr. Stratz herself took my weight and blood pressure reading. She did everything- checked my breathing, reflexes, eyes, ears, nose, mouth, etc. Everything. She was very thorough and gentle. -Final chat: After doing her examination, Dr. Stratz stepped out of the room so I could get changed. She came back in and did a summary of her findings. Throughout the entire appointment, I felt very comfortable. She does not wear a white coat- just her regular clothes, so those of you who have that "white coat phobia" may feel more comfortable with her. All in all, I like her a lot. As I mentioned, you as the patient would have to submit your own insurance claim to get reimbursed, but I don't have much of a problem with that.

I have been a patient of Dr. Stratz for over 12 years. Based on previous track record, I have…read morechosen to follow her into her new concierge practice. Over the years I have found her to be kind, empathetic, practical, and most importantly she asks my opinion on treatment plans. My health care is a collaborative and she is always open to alternatives. With this new practice, I have been so pleased to see the extra steps she can take. There was a question about my thyroid in a blood test, so instead of immediately sending me to an endocrinologist, she called one and discussed my blood work with him, making a game plan and saving me a step. I recently had some issues that I was concerned about, of course landing on a Sunday. I texted her with symptoms, she called me immediately and sent me to the ER. During the ER visit, she monitored the results of the lab work and regularly texted me. I was so much more relaxed knowing that I had MY doctor following my experience. I would highly recommend Dr. Stratz to anyone, and have sent people to her who have been pleased. She is not only a great doctor, but a very amazing person as well.

I have been coming here for years. My doctor, Jessie Jacob, MD, is phenomenal…read more I have both an annual mammogram and breast ultrasound (the ultrasound six months after the mammogram). They do take insurance, but there additional fees. One is a concierge fee. They have a new 3D ultrasound, which isn't yet covered by insurance, so there was a charge for that as well. The fees don't bother me a bit. Everyone in the office is kind and thorough. It is a long appointment for a mammogram, but I get the mammogram and result in the same day. I actually sit down with Dr Jacob to review the images together. This is above and beyond my prior experiences of getting the mammogram one day, waiting for the radiologist to review, and getting informed of the result by mail or phone. The 3D ultrasound involved a lot of pressing, but is not painful like a mammogram can be. For people with dense breast tissue, it's an added tool to visualize something it can be hard to get a good picture of with mammogram alone. I highly recommend NCWIC. They have moved and are no longer on Welch Rd. They are on Park Blvd in Palo Alto now.

Wow. This place has really gone downhill. For more than two decades, I saw Dr. Guthaner and she…read morewas wonderful--slow moving (3+ hours for a mammogram!), but very thorough and very kind. Then she sold the practice to Dr Jacobs and things started to change. It got harder to make appointments and there were "concierge fees" that were nothing but a way for her to make more money, since you didn't get any extra service for paying this. The fee started at $100, but this year went to $450!!! That's ridiculous--especially since Dr. Guthaner is now retired and she was the reason I was still going there. Worse yet, I called to let them know I had been potentially exposed to COVID so THEY cancelled my appointment for the next day. Couldn't reschedule for 2+ months (so much for all that great concierge service). But here's the kicker--they tried to charge me a $50 cancellation fee for not cancelling with enough notice. Huh? YOU cancelled on ME! Sorry that I couldn't time a COVID exposure to meet your schedule (turned out I was negative, but I was being overly cautious in letting them know about the exposure). Charging people for cancelling because of COVID exposure is not only unethical, it's stupid. Makes people not want to be forthcoming about things like this, which is wrong. That and the $450 put me over the edge and I said I'm done. My PCP recommended WRI in Menlo Park. What a difference! I was scheduled very quickly and I was in and out for my appointment in less than 40 minutes. Furthermore, everyone I met there was pleasant and helpful and acted like they were glad to see me--not the cold shoulder treatment I got from Jacobs practice, where the feeling was I should consider myself lucky to actually be able to be seen by them. The other thing is Dr Jacobs seems to be annoyed when she can't find cancer. I've never seen anything like it--it's almost like she's frustrated she can't find growths. The doctor at WRI had a very different attitude. She looked at my prior films, saw what the potential issues might be, checked to see nothing had changed, and came in with a smile on her face and told me things were good--come back in 6 months. Oh, and WRI told me they didn't know anyone but NCWIC who was charging mamo patients a "concierge fee." They thought it was ridiculous and would never do that.

Great clinician, open to ideas/alternatives. Current on new technology. I really appreciate the…read morefact that's she can do virtual visits.

This doctor treats you like another number, no help what so ever. Does not listen to what your…read moremedical concern is. There is no point in completing a questionnaire prior to seeing her because it was not acknowledged. I would save your time and COPAY, she has no compassion at all, she seems to be in it for the $-not because she cares for patients. She takes "care" of patients with a temp fix, and basically need to go back to the "gatekeeper" aka your primary care physician if you want further help. At one point she became passive aggressive during the office visit and asked me "what do you want from this office visit" Makes you wonder why is she even a doctor!

Dr.Liu has been my primary care provider for several years and I have always found her to be a good…read morelistener, compassionate and highly competent and professional. She addresses my concerns and follows up to make sure I receive the best medical care. I highly recommend her!

I had the WORST experience with Dr. Liu this week when I had abdominal pain which has been lasted…read morefor a while but currently getting worse. My primary doctor was all booked toward next year, so I booked Dr. Liu instead and was looking forward to having different opinions from different doctor. However, with her extreme unprofessional behaviors and response, I got super mad and wanted to report her to upper management team at Sutter Health! TL;DR - here's what happened: 1) She came in without knocking the door, and without any simple greetings except a word "hello". I don't expect anything like how are you or a smiley face, but she just pushed the door and walked in with a poker face, that was the first impression. That's so UNPROFESSIONAL. 2) She asked me to fill out a Questionnaire before the visit on MyHealth, which has all the details she wanted me to fill out about the reason for this visit, and I did a day ahead of my appointment. On the day I met her, She didn't even want to spend a minute to look at it and came in without knowing any background information about me, and asked me to tell her everything. It's so funny to see a doctor didn't even do their work before seeing a patient, and ask a patient to tell the whole story since day 1. Ridiculous. Everything has a record in the system, and the reason why I came to see her was super clear after two forms I submitted per her and her team requested. 3) I can ignore the first two points I listed above, no problem, I'm here is to find a solution, an professional evaluation or analysis, and additional help from the doctor. However, she did nothing except touched a few body parts and asked me if I feel any pain, and that's it. I was like, EXCUSE ME?! I'm here to know what might be the cause of the symptoms, what kind of tests or treatment we should do to further evaluate my concern, and any advise you could give to relief my pain or any possible underlying healthy concerns this would be. She did NOTHING but asked me to redo my regular useless, meaningfulness blood work, and that's it. Come on, I have an abdominal pain on the right side ribs area, it was all about the organs underneath such as liver, kidney etc. , even tho I did the ultrasound and it came back normal 3 months back, but the issue was I got even worse symptoms most recently and how could she say "you're fine" because your ultrasound came back normally and kicked me out like that?! Everyone knows ultrasound is efficient but it's not 100% accurate, if you simply Google it, the data will show there's only 70-80% sensitivity and accuracy in the US to detect early stage cancer, and many small tumors would be missed. I brought the data up to her but she told me "No, Ultrasound is the most accurate method for liver screening in the world!" Okay, okay, what else can I say? You're doctor, you're right, no one can challenge your authority. By the end of the visit, she just told me to test my blood which I know is completely useless, but good for them to charge the insurance company right? Hehe. Speechless. She didn't even want to spend another minute to help me analyze the possibility of the potential cause. No solution, no conclusion, no treatment, no smile, no basic respect to her patient, extremely unprofessional. The WORST experience ever. Shame on her being as a MD. Please stay away with this doctor. Thanks.

I've been coming to see Dr. Ching for the past 3 years for my breast exams. Since I am considered…read morehigh risk, she makes sure I get my breast MRI and mammograms every year. Her office called me to see if I could come in earlier for my appointment. I said I could. I showed up about 20 minutes before my appointment and checked in. By the time they called me back to the room and Dr. Ching came in to see me, an hour and a half had already passed. Dr. Ching is an excellent physician and is extremely thorough. But the wait times to see her are very long. Expect to spend a minimum of an hour wait time before seeing her in a patient room. Bring reading material and snacks because it's going to be a long visit.

Dr Ching is exceptional and was the surgeon referred to my Mother for her mastectomy…read more From beginning to end - she was nothing short of fantastic and we felt very cared for and trusted her on the tailored plan moving forward.