I am writing to formally address a series of deeply troubling incidents that occurred at Little…read moreHearts and Hands, which have left me profoundly concerned about the safety of the children in your care and the professionalism of your staff, particularly the owner, Terri.I have generally had a positive experience with your facility, but recent events have been alarming. My daughter sustained a significant injury when a large, wooden fridge fell on her face in the gym, resulting in severe facial bruising and a likely concussion, as her head was forcefully slammed into the wooden floor. As a concerned parent, I sought to address this matter to ensure the safety of my child and others. However, when I raised these concerns with the manager, they were dismissed without adequate attention. I then contacted Terri, requesting access to video footage of the incident, only to be informed that the footage was "no longer available." Furthermore, the hazardous toy remained in the gym until I insisted it posed a risk to other children.Following this incident, the relationship with your staff felt strained, seemingly because I was assertive in prioritizing my child's safety. More recently, my other child was bitten twice by another child, with the second bite being significantly more severe. When I addressed this with the manager, expressing concerns about the potential for lifelong scarring, transmission of bloodborne pathogens, and psychological trauma, I was met with a dismissive response: "Well, it happens." The manager became defensive, failing to address the gravity of the situation.When I requested to speak with the director, Terri, I was told she would contact me. Instead, she confronted me in a public hallway at the daycare, in the presence of other parents, children, and my own children. During this encounter, Terri raised her voice, made baseless accusations about my character and personal life, including references to my divorce, and attempted to publicly humiliate me. Her aggressive behavior, including shouting defamatory remarks, was not only unprofessional but deeply distressing, especially as it occurred in front of my children. When attempting to disengage from the situation she followed me down the hall continuing to harass me in front of my children. I told her to stop speaking about the matter in front of my children and she yelled down the hall baseless & defaming accusations. Little Hearts and Hands claims to operate as a Christian-based organization, which makes this experience all the more shocking. As a parent and paying customer, I am appalled by this treatment and gravely concerned about the safety and well-being of the children in your care. If this is how a director addresses a concerned parent, I am left to question what may be happening behind closed doors. Consequently, I have withdrawn my children from your facility and will not be utilizing your services in the future.I strongly urge a thorough investigation into these matters, including the safety protocols at your facility, the handling of incident reports, and the conduct of your staff, particularly the owner. The dismissive attitude toward serious injuries, the lack of transparency regarding video footage, and the unprofessional behavior exhibited by leadership raise significant concerns about the integrity of your operations.