Harbor Freight billed me for several items that never shipped, and shipped several items I never ordered. All from one particular warehouse. After 11 days of begging harbor freight via email, phone calls and social media, I have yet to be given any response at all. * Two items came up missing from the Dillon, SC docs (I know this because the label was created, which is what happens moments before it is attached to the box an placed on the FedEx outgoing pallet...FedEx never received the box). * The same warehouse neglected to include all the items in a different shipment (different tracking number) * On a third shipment (yet a different tracking number, the same warehouse included several packages of zip ties I never ordered. Harbor Freight refuses to address the issue * I have contacted customer service several times by phone and many times by email over the past 11 days. * I reached out to their social media department via facebook * I called the Dillon, SC warehouse (since your customer service refused to do anything at all) This is a clear cover up, as Harbor Freight has refused to address any of these issues for after 11 days of me continuously trying to get a response via phone, email, facebook. * Air Impact Wrench: Mysteriously disappeared from the shipping dock, and they refuse to fulfill the order, even though they charged me for it. * Air Ratchet: Mysteriously disappeared from the shipping dock, and you refuse to fulfill the order even though they charged me for it. * Duct Tape: missing item supposed to be included with the Air Oil * Zip Ties: Mysteriously arrived from Dillon SC without me ordering at all I have had to open an investigation with FedEx, and have to wait for a billing cycle to open up Fraud / Theft investigations with my Credit Card Company I seriously think they are going out of business, and just don't care about the consequences that other companies avoid like the plague. read more

I ordered a metal 70-lb floor safe ONLINE for a great price $130.00. Unfortunately, the package arrived with MANY PARTS MISSING -- the hardware to attach the safe to the floor/wall; the plastic battery cover and key hole cover. In shipping anything can happen. This heavy box did arrive damaged, and was flimsily held together by a plastic strip, the top and bottom of the box open. The single adhesive tape across the top and bottom had lost its adhesiveness. So these things might have dropped out during shipping. SO, okay, time to return. Customer service was nice on the phone and sent me a shipping label via email, and I returned it to North Carolina...and asked for a new replacement. So far so good. We understand that things happen in shipping and items may have fallen out. BUT when the REPLACEMENT arrived, I realized something was wrong with the handling from this Dillon, SC location...so I decided to Yelp, because the REPLACEMENT WASN'T NEW and clearly was a returned item. Because 1) Only 1 of 2 instruction booklets were in the box. 2) A shelf had been pre-assembled 3) Bolts were loose in the box and not in a factory-sealed bag. Batteries were supposed to be included, and weren't. 4) Bits and pieces of styrofoam, clearly not the original foam form, as there weren't enough of the foam for the size of the item. 5) The box had a fist-sized hole in it, and had a doughy texture, as it it had been dried after having a "wet" "watery" experience. Mostly importantly 6) The latch was limp, clearly broken. The electronics failed to lock the safe. The quality control from this location should be investigated. Because we were expecting a new item, not someone else's return. We were expecting a pristine box with correct packaging safeguards; and with all the parts included. We paid for a new metal safe that worked, and we got someone's broken sloppy seconds. I have trusted Harbor Freight in the past, but this experience has damaged this trust. CUSTOMER SERVICE ON PHONE was mixed as well. First time return, we got a shipping label via email and easily returned the safe via FedEx. Second time, I got a shipping label via email apparently missing tracking number digits, and Fed Ex declined to schedule a pickup for the return until the error was corrected. When I called Harbor Freight customer service 800 number again, the female associate told me I could not have gotten a return label via email, it wasn't policy, I was lucky it happened the first time, and she had to send me a plastic shipping label via snail mail. I find this weird for an online purchase, and inconsistent with my previous and satisfactory return experience, but I agreed to receive the snail mail return label. Just take it back, please. OVERALL - Poor quality control. Damaged items shipped as new. Boxes repacked with insufficient safety materials. Missing items. Just sad way to do business, Harbor Freight. This item was a gift to my elderly mother who had been burglarized previously, so this transaction was a very disappointing experience for her and well as myself. Refund please. read more

First I want to say I really like Harbor Freight and over the years have purchased many items from and been satisfied with the items and the price. This review is focused on an online order I recently made for home delivery . On April 9 I ordered a pole saw that was on sale for a very good price. I chose to have it delivered to my home to save a 25 mile drive to their nearest store. Big mistake on my part. After a few days I had not received any notice that it had shipped. So I called Harbor Freight customer service to find out why it had not been shipped. The agent was not able to offer any answer and asked me to wait a couple of more days and check back. A couple of days passed and still not shipped. Finally I on April 14 I received an email stating my item has shipped from Dillon SC via FedEx with an estimated delivery date of April 21. Today (April 17) I checked the status and saw only the shipping label has been created but FedEx has not received the item yet. So bottom line do yourself a favor if you need something from Harbor Freight make the trip (even if it 25+ miles away) and leave with your item. read more