I ordered a Honda Mower and used the home delivery option based on the statement get by Thursday…read more4/22. FedEx shows that my mower will be delivered as stated. I waited all day and at 6:00pm I tried to reach FedEx but only got an automated chat. After more than 2 hours calling texting and emailing they update the tracking to say delivery date unavailable. Home Depot gets an F for using FedEx! FedEx advised me to join their premier group to get all of the information I asked for. For free they don't know, BUT, pay us to be in our premium club and we will tell you where your mower is. FedEx is BAD!

I tried buying a garden tractor in the store. It was a train wreck!! No one there in "customer…read moreservice" knew what they were doing, and appeared more interested in talking about their weekend. I did customer service for 33 years and not only was I treated poorly but I felt like a pain in the butt to a couple of the reps that I will not name. I came home and completed the transaction on line. It's sad that I knew more about what to do than the actual "professionals" did.....SAD I'm from Vienna, WV, not SF California. I adjusted the rating from 1 to 3 stars. Customer service in Atlanta was very helpful and the delivery rep went above and beyond in helping me.

its been a few months but my husband and I pulled in just after they had closed but one of the…read moreowners was outside doing something and I asked if he was closed. I knew exactly what I needed, he opened back up and got me what I needed! such a great guy! they are always very friendly and helpfu! ten star review!

I just needed to pick up a small container of Thompson MultiSurface cleaner…read more As I approached tables with tile I noticed some that I liked. The value of the discount really got my attention. Kelsey Goots and Tim Marion assisted me with my discounted purchases and both said they couldn't wait to see pictures of my Mosaic Totem Poles. Both people were awesome and very helpful and made me feel like they really cared. Thank you Kelsey and Tim. You really made my day.

Not enough employees to turn the lights on and the couple that were on the clock were doing…read moreeverything they could to avoid being helpful. The lower shelves were empty and all of their stock is in the rafters. I climbed a ladder to get my items and a manger comes charging out and instead of offering to help me he called me a dumbass for being on HIS ladder. I will not shop at the Vienna Lowes location until the management changes. I would rate Jason and his lumber department minus five stars.

I wanted to share my recent experience with Woodcraft because it's been frustrating and…read moredisappointing. On March 21, I placed an order for a 19-38 Drum Sander and Infeed/Outfeed Tables. Woodcraft charged me $165 in shipping, and I was told everything would arrive in 7-14 business days. A few days later, I learned the sander was backordered for at least a couple of weeks--yet they'd already charged me the full shipping cost. Then, not long after, Woodcraft sent out a promotional email advertising free shipping on the exact item. My main item still hadn't shipped, but there was no offer to adjust or refund my shipping charges. I contacted Woodcraft's Customer Service, hoping they'd make this right. Unfortunately, I haven't received a satisfactory response or a refund on the shipping fee. It feels like they're charging me for something that could've qualified for free shipping if I had placed my order just a bit later--or if they had been upfront about upcoming promotions. I'm posting this so others can learn from my experience. If you plan on placing an order with Woodcraft, consider asking about upcoming promotions or clarifying shipping policies ahead of time. I really hope Woodcraft addresses this and improves how they handle backorders and promotions in the future.

I entered a gift exchange and was told my giftee enjoys woodworking, something about which I know…read morenext to nothing. I needed a lumber yard with an online presence, and one that also catered to the small order/hobbyist customer. Woodcraft stood out above the rest. The website is wonderfully informative. Clean layout, crisp product photos, a history of the woods' origins, information on how it performs as you work with it, and plenty of ways to contact the company if you need any type of assistance at all. I was lucky too in receiving free shipping for my order since items I ordered could be prohibitively expensive to ship otherwise (for my budget). Best, it processed, shipped, and arrived in *two days*. My giftee shared a photo of what he received. Every piece is beautifully turned out and ready for his time and talents. Based on my very positive experience here, I'll be a future customer for sure, and highly recommend Woodcraft to all. Thanks again for helping me pull off this surprise.

Gentlemen were courteous and helpful. Delivery was later than promised but understandable with…read morerecent weather. Would prefer human contact not chatbot

Delivery crew was awesome... polite and did a great job. Very timely... the staff at the store was…read morewonderful.. very informative and listened to our wants and needs

We recently needed to sell my mom's house and move her to SC. She tried traditional real estate,…read morewith no luck. I received the advertisement for Fouss Auction and gave Rob a call. He was available to meet with us at our convenience and the process began. From beginning to end Rob was sensitive to our situation and treated my mother with great respect. He maintained contact with me throughout the process. He sold the house and the contents left behind after the move - much better than trying to have garage sales! He was an absolute godsend! I highly recommend Fouss Auction!

We recently sold my mom's house and moved her to NC. I can't thank Rob enough for ALL of his help…read morewith this stressful process. From beginning to end he was timely, very professional, forthright and understanding. He was sensitive to what we were going through and offered good suggestions. He and his staff cleared out the house quickly and did an excellent job cleaning it when they were done. He maintained contact with me throughout, and sent pictures upon completion. On top of that, he returned to the house to set out the trash a few days later! He was a true godsend to us and I wouldn't hesitate to do business with him again.I highly recommend him. :)