My mother has been a resident of the Willows since 2013. Still there 2018. When I read the negative reviews some people leave it makes me angry. The treatment, the care, the love, yes love, given to my mother is extraordinary. Her medical needs are always treated quickly with positive outcomes. And, may I say the staff has caught things very early and treatment was given before conditions escalated for the worse. I show up randomly and unannounced and always find my mother clean, fed, odor-free and in good spirits under her dementia circumstances. I often have to track her down in recreation or the hair-dresser - another wonderful extra service available. Her aides and nurses are attentive, competent and caring. The activity programs at the Willows are excellent with more very caring people working hard to engage the residents every single day. The administration and front-end social services department are attentive, on target and superb. Ever walk into some nursing homes and the smell of urine will knock you over? NEVER EVER a hint of an odor at the Willows. The place is immaculate - public areas and residents' rooms. As for laundry, if you want your loved one's laundry to be like you'd do it at home - bouncy, soft, extra gentle and delicate - get real. This is industrial style with lots of necessary bacteria-killing detergents to ensure safety. You must label the clothing so Rick knows who it belongs to. They do their best. You have the option of taking the family laundry home for that special touch. Do it if that's a concern. And, don't buy designer clothing at great expense unless you 're taking it home. My only question for the negative reviewers is, "Where was your loved one staying? It can't be the same place. It can't be The Willows of Woodbridge." Thank you all for giving my mother her home. It's a place I know where she is safe, cared for and loved. GS - Woodbridge, CT read more

The lack of professionalism at this facility is unacceptable. I would think that staffing in a faculty for elderly patients and those needing rehabilitation would be much kinder and and understanding. A smile and positive attitude should be the absolute minimum expected for those employed here. The staff at the front desk wi barely look up to address you when you walk in. The nurse supervisors are equally unpleasant to deal with. I initially thought my mother was being a bit dramatic when she complained about the treatment, especially overnight, until I witnessed the nursing staff completely ignore an elderly man calling for assistance. I had to speak up for that gentleman and ask the nurse to help. And please, please, please don't ask the nursing staff for any updates on medical information regarding your loved ones because they will fill sentences with air in hopes that you won't probe for more information. I am urgently trying to get my mother out of this facility as soon as possible. I would not send my enemy to be taken care of if a place like this. Unacceptable! read more