I recently done the cbt course. I left feeling confident and happy thanks to the excellent instructor Greggor . I plan to progress thru the courses & I had great information and tips from kevin and John also excellent communication with mandy on the phone . Thanks to all at Harleys read more

This is a complaint I am making on behave of my dad as I was there to experience some of it. Mr Chi Sam Lou was dismissed at noon due to not be able to understand or communicate in English fluently. He has understanding in the CBT as he has done it before. This course was bought as a renewal so that he can continue using his bike. He has been driving in the UK for 20 plus years. I explained to the instructor about his lack of English and he was very set on only letting him away with a certificate if he can understand English. We paid for the course under the understanding that he would be a least given a chance at all aspects of the course. The instructor explaind that he would have to lead the group for the on road experience where he would be told where to go. He had watched the other students be led out into the road by the instructor in which I believe he should of been given the chance to prove that he can ride a bike safely on the road. The instructor did not want to compromise to consider helping him such as maybe using google translate or using hand or body language or leaving the questioning at the end of the day where the person coming to pick him up may have been able to translate. This acts of discrimmation as he is more than capable the only element that he struggles with is the English language. This is acts of racism as his language of communication is not English. They have not given him a fair chance to complete the CBT all because of his language barrier. read more

I recently did my CBT and Pre-CBT here with Laura. They were doing a groupon offer which meant you got both for £60.00. This was a very good deal as it included bike hire etc. Although we initially drove by the place as it is only sing posted from one side we found it eventually in the depths of an industrial estate. There is new car parking before the centre but this isn't sign posted as theirs, although we later found it was for anyone to use. We parked in a spot out of the way but someone doing there CBT with us had to move their car to let an artic lorry through. A wee sign post next to the parking would have made a big difference. The Pre-CBT was just riding around a fenced paddock for an hour. Sounds boring but if you've never been on a bike before it is actually very helpful for learning the basiscs and it means you not totally useless for the CBT. I can't remember the chaps name but the instructor that took the Pre-CBT was great and the best instructor I had. He was reassuring, informative and funny. He made it very easy to learn the basics. We did the CBT we had done the Pre-CBT around a month or so earlier, it was difficult to try and book two people onto the same course though they weren't difficult about it they just didn't have the space. Annoyingly from our booking point of view CBT was double booked which the instructors openly admitted and complained about, not sure if that was reassuring or annoying. However, they dealt with it very well and brought in another instructor to do the training. These instructors were both good but not as good as the guy who did the Pre-CBT not sure if that was because we spent less time with him but by the end of the CBT the mannerism of one instructor were beginning to grate at tad. I can't remember what he was saying but it was something along the lines of: "know what I mean", after every sentence. After nearly a full day this gets frustrating. Despite this minor annoyance, and it really is mnor in the grand scheme of things both instructors were great at keeping you calm, having a laugh when appropriate but being serious when necessary. Any mistakes were fixed and there was encouragement a plenty. Despite there being other bike schools closes to me I would return here for lessons. When it comes to learning something potentially dangerous the fact I'd return in a heartbeat must speak volumes for what they're doing. The service wasn't quite 5* seamless, but then I'd rather have a good instructor that isn't the best on a computer than a computer wizz that gets me killed. read more

Very poor service. The pre CBT training was unprofessional. The motorcycle broke down during the test and I was not given an alternate date to finish the test. The bikes are held together with tape and are not roadworthy. The one I used leaked petrol then blew up 100 yards down the road. I am 16 yet they gave me a 125cc bike to use when the moped broke down the first time which is illegal. To top this off they refused to give me a refund or even part refund. I am persuing the matter with trading standards to have them put out of buissness and for nobody to have this happen to them again. DO NOT DO BUISSNESS WITH THESE PEOPLE, THEY ARE COWBOYS! read more

Normally when doing a review I like to do it in two parts, 1. What happened/The service and then 2. My opinion, however on this occasion i will do it in reverse to save you time reading. Avoid at all costs, the service is terrible, the training not much better. From start to finish it was one screw up after another. The instructors like to use colourful language and have little patience for people trying to learn a new skill. So what actually happened? Well I showed up at 8:00 for an 8:30 start, made a cup of tea and relaxed a bit before the cbt started. There was four people in my group to one instructor which would have made it difficult in the confined space of the training area, this problem was eased slightly when, at 9:00, they discovered that they did not have enough helmets in the right size for everyone, I was then left to sit on my own waiting for another helmet to arrive. My helmet arrived at 11:20 and I was sent out to catch up with the training that was already in place, at 12:30 i was told time was up and that i had not met the requirements to go on the road, i wasn't surprised considering everyone else had an extra 2 hours and 20 minutes to practise and get it right. I asked for a refund or partial refund, as I felt extremely short changed at the length of time I was actually given as training, only to be told that they do not do refunds as the course had gone ahead. The people in charge refused to see my side that it was their shortage of equipment that had led to the shorter time and not my fault. Basically i had paid £125 for 1 hour and 10 minutes of training. I have contacted trading standards about this as Don't think it is fair to put people in that position and will be taking it further to get my money back. As I said avoid at all costs there are much better places to do your cbt as I discovered at my own cost. read more