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    Harold's Appliance Service

    5.0 (2 reviews)

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    2 years ago

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    Poletski's Appliance

    Poletski's Appliance

    2.5(6 reviews)
    0.5 mi

    I have had to deal with them twice now and both times they have taken over a month to order and…read moreinstall an appliance (a cooktop in 2008 and now a dishwasher). They were supposed to install the dishwasher today by noon but when I hadn't heard from them by 11:30 I called. They told me the unit had arrived damaged and they had to get another replacement, they had no time frame on how long this would take and hadn't even bothered to let us know. My partner had to take half the day off work to make sure someone was home when they came and they were just not going to show or explain why and what was happening. One mistake I can understand but both times dealing with them and having issues like this is not the sign of good business practice.

    It's been awhile since anyone left a Poletski's Appliance business review on Yelp, so here's a very…read morepositive one from late 2023! --First, we've been very loyal and satisfied Poletski's customers for many years--having bought refrigerators and washing machines that have served us well and having always had excellent customer service. A recent purchase experience, which initially was disappointing, turned into yet another very positive Poletski's customer service experience. Here's the story..... My partner and I just bought a used Kenmore brand electric dryer from their "Scratch & Dent" store annex. The price and warranty were/are really good and the dryer looks practically new. Several conversations with Ryan--the sales rep--were very helpful. He was knowledgeable and answered my many questions. Unfortunately, when it came time to hook the dryer up, we discovered there was no cord included. A call to the store confirmed that this is standard operating procedure for liability reasons, and we would need to buy a new cord to connect the dryer. We live 2 hours away, so this was a real inconvenience. I spoke with Ryan, who was sympathetic to my frustration, and he said he'd have Ross--the boss!!--call me. I didn't expect to hear from Ross, but sure enough, the next day Ross called me. He was extremely decent! He refunded the price of the electric cord and was a real pleasure to deal with--very nice, great sense of humor, old fashioned integrity, and committed to excellent customer service. My partner and I will continue to make Poletski's our Number 1 stop for buying all major home appliances. They're locally-owned (an increasing rarity these days). They prioritize integrity and customer service, in our experience. Their sales representatives are knowledgeable and helpful--thank you, Ryan! And they've got a great manager at the helm--Ross! Thank you, Poletski's! We're long-time loyal customers!

    Harold's Appliance Service - appliances - Updated June 2026

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