I am outraged! Having confirmed that to check my puppy would be £38 and having checked again on…read morearrival as there was nothing wrong it would be the same for both. I had to listen to the vets disagremeent on my choice of homoeopathy and feeding - my choice not hers! Then to listen to her negative discourse on what might possibly have been wrong - which I was not interested in as it was not the case - I leave the vet where there is a queue and give my card details for the agreed £38. I then open my bank account today to find that they have STOLEN £110 plus!!!! Where was the telephone call to me to check this amount? Where was anything that I had already agreed to? This is outrageous and these vets are not to be trusted if this is the way they behave after confirming on 3 separate occasions what the cost would be. Did I take away anything? Absoutely not - except now a sick feeling in my stomach that these vets can never be trusted and all they are interested in is their opinion and how much they can fleece you for! I will not let this rest. Where is the paperwork to prove the outstanding amounts?? THIS IS OUTRAGEOUS - HOW DARE THEY DO THIS AND BEHAVE LIKE THIS??

This well-established veterinary practice (originally known locally as 'Stevens the Vets') has been…read morearound for nearly a hundred years. The large, gracious building stands on the Garston/Portway Corner and is easily accissible both on foot and by car. There is a large private car park at the rear of the house so no problems with transporting your furry friend from car to door. The practice has a large small-pets service and runs daily clinics (ring to check for opening times and morning/evening clinic sessions). They perform in-house surgery and dentistry and hospitalisation wards, and you can even arrange to visit your pet whilst it recovers. They also promise 24 hour care, and there is always sometone to ask for advice. I have used their service in the past to enquire about a minor problem with one of my pets and they were very helpful and sympathetic and professional. They will always prefer you to bring the animal in, of course, as it's a lot harder to diagnose an animal over the phone than a human! This being a rural, agricultural area, they also have a large Farm Animal practise based out of Frome. Plus they are often mentioned treating the more exotic animals at nearby Longleat. The practice also has branches at Warminster, Trowbridge, and a specialist Equine practice at Bradford on Avon. I found them to be very efficient, competent and helpful when my own domestic furry friends have occasionally been unwell, and this is a very substantial and valuable service for the community.