They were amazing and timely. The crew got straight to work and finished my roof within the day. No…read moreleaks since and I get compliments all the time.

One of the worst customer service experiences I have ever had…read more Had a roof inspection done with the intent to get a detailed report of my roof, with photos and descriptions of the current status. Probably the most basic service a roofing company can offer. They failed to deliver at almost every step of the way. Took me 2 months to be able to get the report. But the stress along the way in having to deal with the company was unbelievable. I have had to follow up with over 15 emails, 20 phone calls, and countless texts asking for the report. Every time a new version was issued, it was incomplete, and the customer service got worse. First, the report was a poorly handwritten note by the inspector. Then, when I mentioned again the need for a report that included all the photos taken, with descriptions, in the company's official letterhead, the new versions came with only a handful of photos and no descriptions. My requests were passed around countless times, and every time the new assignee did a worse job. As my follow ups started to tally up, the reports missed photos, missed descriptions, time and time again. My requests were never escalated to management, and when I asked for a call back or status update, they never got back to me. Their admin - the person I was interacting with directly and for most of all of these requests - is an absolute incompetent at her job. I cannot reiterate enough. When I got fed up with it all, after two months of trying, I asked for a refund. When I picked up the check, their admin didn't even look me in the eye, didn't say a single 'sorry' - she just handed me the check with an entitled face as if I'm giving her more work. I was speechless with the interaction and simply walked out of their office. But it gets worse. The second that I cashed the check, the inspector called me and yelled at me for requesting a refund for a service that he had done, but his team never delivered or completed based on my needs and countless asks. Only then did the owner of the company called me, trying to fix things, and to get the job that his team was unable to do, done properly. Although he apologized for his team's incompetence and ability to deal with a basic service and to deliver on my clear and repeated requests, he still had the courage to ask me to remake the payment for the terrible service. I laughed in total disbelief. After two months, dozens of calls, texts, and emails, I finally got the report. Their team didn't know how to work correctly the system to be able to issue it correctly. Will never rehire this company or recommend to anyone that I know. If they can't deliver on an inspection report, I can't imagine the other services.

They took the insurance money and never did any work. After 10 months I was still getting the…read moretypical reply, "it will be another 8-12 weeks." When you go to try and get your money back, there is a clause that states they keep $500 for a cancelled contract, regardless of timeline. It takes forever to hear back from them, and as of today, they still have the entire insurance payment and no one from their legal department has reached out despite my requests. Stay away.

Will came out with the GM Tony and they did a full inspection they walked me through the whole…read moreprocess including the insurance implications and made the whole thing as easy as possible for me. Can't recommend them enough!!

I'm a vendor currently collaborating with Harris Brothers Roofing on their website, and they've…read morebeen fantastic to work with -- responsive, professional, and clear. If you're in the Marion, IL area and want a roofing contractor that's punctual, honest, and easy to work with, put them at the top of your list.

We called this company to access storm damage to siding…read more Their 3rd party sales person used very high pressure sales tactics and was very misleading. I recommend the that you obtain other opinions before hiring them

It took a year and 2 months to do 2 pieces of siding, wrap 5 windows and 40 foot of gutter on each…read moreside workmanship was good. Communication was absolutely the worst.

We had a wonderful experience working with CJS, from the initial consultation to the final…read moreinspection. They are experts in their field, knowledgeable, and prompt in communication. They delivered the quality materials we wanted and installed them in a single day! We are very satisfied with their service and highly recommend them to anyone who needs a new roof! Thank you, Chris and Denise.

Honest, fair, and excellent work. CJS has a great team that get the job done in a timely manor.read more

Nathan was incredibly helpful and gave me suggestions for how I could stage the work I need done…read moreinto phases. He also told me how to solve a problem with another part of my house. He arrived promptly, educated me about my problem, and sent me pictures of what needed work first. I'm happy to have found a resource for getting my older bungalow back into tiptop shape.

From the owner: "Recover your home's value with Recovery Roofing Solutions" We are your one-stop shop for all your…read moreroofing and exterior needs, from shingles and flat roofs to fascia and soffit. With over 40 years of combined experience in the roofing field, we can handle any of your roofing and exterior projects.

I cannot say enough good things about Mapco Exteriors. Our old shingles were showing their age, and…read morethey were blemished with algae stains. This was a concern with me, because our house was at the end of a street, and the roof was visible to anyone driving up that street. Mapco Exteriors showed me various samples and I decided to go with the Malarkey shingles. They are made from recycled materials and have properties that make them hailstone and algae resistant. They are architectural shingles and only cost a few hundred dollars more. I'm told our insurance company may reduce our premium for using these shingles, so I plan to follow up with them. The installation crew was the best. It was a very hot and humid day, and they showed up at 6:00A, and was completely done by 1:00P. Before starting, they laid down tarps completely around our house to catch falling debris, including nails. They removed the old shingles and underlayment, and placed them in a trailer and took them away. They also drug magnet bars all around the house to ensure any nails that may have missed the tarps were retrieved. In the end, the shingles looked great, and I got compliments from several neighbors. The installation crew was some of the hardest working and polite men I have seen. If you are in need of new shingles, I strongly recommend contacting Mapco Exteriors. They are honest, they do great work, and they will treat you right.

From the owner: Specializing in: - Gutters & Downspouts…read more- Siding Contractors - Roofing Contractors