I went to Harry Ritchie Jewelers in Moscow about three weeks ago to have a watch battery changed…read moreout. The person who helped me was Tony Murillo. He was incredibly helpful and very customer service oriented ( a rarity nowadays). Unfortunately they did not have a battery for my watch but he directed to another place in the mall and they indeed did have a battery ($3). I took my new battery back to Tony and he installed it within a minute. Success! My watch was back to working order. We talked for awhile about the holidays and family. I then asked him about the cost and he said that due to the fact they didn't have my battery in stock and that I had to go to another store to get the battery....no cost. I was flabbergasted but I will tell you this. I will, without hesitancy recommend your store and you now have a customer for life. Thank you.

My fiancé and me went into here looking for a ring for my fiancé. We had no idea what size he was…read moreso we walked up to the nearest guy and asked if we could get him sized. He said sure and grabbed the sizing ring. My fiancé and me were young and the whole time we were there he made us feel like he didn't want us there. Were we going to buy today? No. But we are getting married pretty soon and would have probably came back if it wasn't for him. We got his finger sized and asked about available rings and he said maybe 20 words to us and most of those words were "yeah". The other salesman there looked to be very nice but he was with another customer. Also it was only us and another guy so the place was mostly empty so it was like he was trying to multitask. It was the worst customer service I've had in awhile.

I've had dealings with this store for almost two years and I'm not impressed. I walked in and found…read morethe perfect ring in July of 2015. My then boyfriend was about to leave on military training for a month and wanted to buy the ring when he got back. I asked if they could hold it and they said they couldn't but they did say they could order it in. I came in every week while my husband was gone and checked to make sure it was still there and touch base with the store. Well, it sold within a week of my husband coming home. When we asked if we could order it they said no. I was so disappointed but when the assistant manager Micheal says they can't order it I'm going to believe him. I ended up buying a different more expensive ring from them and finding out after the purchase that they could have ordered it after all. 8 months later I came in to get my ring cleaned and checked and in less than 24 hours a diamond fell out of my ring. So I took it in and asked what happened if they had just told me all the stones were fine. The owner was the one who checked it too. They gave me some answer about gunk building up and after it cleaning it the stones are loose. It was covered under the warranty so I was miffed but I sent the ring out to be repaired. I come back a week later to see what is going on because it was supposed to be done by then and they couldn't find it. My $2,700 dollar engagement ring was lost inside their store. They finally found in the bottom of a filling cabinet drawer. They finally sent it out a week after it was supposed to be out and put a rush on it so I could have it back sooner. Now just last week I went in to order my first choice ring and I no longer had the number so I hopped I could just custom design what I wanted. There was a new sales person named Carter who was super nice and offered to help me but she couldn't work the custom software so I waited for Michael. Micheal is the one who told me he couldn't order my ring in and who lost my ring/forgot to send it out. So I wasn't super pumped to have to work with him but he was the only person who knew how to work this software or so I was told. He would not help me design a ring and told me to talk to the jeweler. I asked when the jeweler would be in and he said I he didn't know and that the jeweler owns the store so he comes in whenever he wants. I came back in for three days in a row trying to get any help at all. Finally someone knew what ring I was talking about and offered to order it for me. She said they would have to call and get current pricing. I was expecting them to just do it right then but they said they would call me later with an answer. I was upset that it was going to be another trip in to order the ring. They called me later and told me that they had inventoried the rings wrong in 2015 and my $2,500 ring was actually a $4,100 ring but since it was their bad they would give me 20% off. That brought it down to $3,292. Still way more than I was planning on spending. They wouldn't let me use the military discount either. I had a bad feeling I was getting ripped off since the ring had jumped $1,500 in price. So I called the Diamond shop in Lewiston. They said the ring was actually $3,600 and they could give it to me for $3,100. I bought it from them. All I can tell you is this store is disorganized and I think they are dishonest. I won't shop here again. Go to the Diamond shop in lewiston. They will give you much better service.

My Boyfriend bought me a necklace and pearl earrings for Valentines Day. Unfortunately we both live…read morein two different cities so my boyfriend had to ship the items to me. Due to complications with shipping, I didn't receive my gifts till today, which surpassed their 30 day return policy. I Instantly noticed the jewelry was tarnished and very low quality. When I contacted Johnson's Jewelry about my concerns, they told me to go and get the jewelry polished and that I couldn't return the items. I'm very unsatisfied with the customer service and the quality of the jewelry.

I had a great experience with this coin dealer. I was a little apprehensive at first going in but…read morethought I had done my homework pretty well regarding the coins I wanted to sell to him and what I should get out of the deal. So... when he asked me what I wanted for them he actually worked up a price that was BETTER than what I said I wanted to get! He could have easily just said "sure, I can do that" and made more profit by giving me less for my coins. He is a nice man and it just takes a few minutes to warm up to him!! It's amazing once we got talking how much knowledge he has about this business. He said he's been at it over 40 years!! Give him a shot, he is an honest man and will do you a fair deal. I will definitely go back to him in the future.

Years ago at an estate sale I acquired a small old fashioned marble bag.... FILLED WITH ABOUT A…read moreDOZEN VALUABLE COINS! My father who was the Latah County Sheriff at the time ran the coins down to your lovely shop! Your knowledge and honesty and willingness to teach us what to keep an eye out for has me loyal. I know folks say I can make more money selling my rare coins and I believe in keeping our small businesses going! I do wish to bring you a small bag of my emergency fund of coins. I'm in a tough position as I wait for S.S.I., so hard as it will be to sell these treasures, it's the only way I can pay my bills! Sir, THANK YOU FOR YOUR FINE SERVICE AND PROFESSIONALISM... YOU ARE A GEM!

This place is amazing. Great selection and their service is awesome. See Ken or Mike and you will…read moreleave very happy.

The Diamond Shop delivers exceptional service every time. The entire staff is highly knowledgeable,…read morekind, welcoming, and super accommodating. I thoroughly enjoy the quality of all their products. It's my go to spot for jewelry, clothing, and gifts. My favorite local spot to find Nordstrom quality customer service and products. Kudos to The Diamond Shop and staff for consistently creating a remarkable experience and always going above and beyond!

Proprietor was on the phone but acknowledged my presence when I came in, so I started browsing…read more After a few minutes he concluded the phone conversation and asked what I was looking for. When I began telling him what I was looking for, specifically a medium sized wooden box, not necessarily a humidor but something about that size that could be repurposed, he interrupted me without hearing the entire description. "You need to try antique stores," he said impatiently, "this is a RETAIL store." I began to explain that my fiancée and I have been looking in antique stores for some time and that what we are looking for doesn't necessarily have to be an antique, but he just glared at me. Proprietor made it crystal clear that he was uninterested in my business, and his impatience communicated that he didn't appreciate me wasting his time. I debated about asking about the three other items I had seen that I was interested in (chess sets, wine bottle stands, and a bottle of Chimay), but with the sheer unfriendliness of the proprietor and the way he kept glaring at me, I just left. Place has a variety of relatively nice gift items in addition to tobacco, alcohol and related accessories. If the proprietor were friendly I would probably recommend it.

Everyone here is amazing! the deals are exciting. you can keep coming back for new food choices and…read morestill be greeted with your faves. it's like Christmas morning every trip. We always are greeted with a smile and leave very happy!

you can't find everything there, and all are not bargains when you do. But there are some…read moreexceptional finds and good deals

Great staff, supporting the local community. Great finds…read moreon furniture and tons of books to choose from, my favorite thrift store in town.

LAWSUIT WORTHY CUSTOMER SERVICE- Sales reps knowingly sold me a dye that did the exact opposite of…read morewhat I was requesting. I asked the male (he said his name is Ezekial without the "z") over the phone if dye was sold that could die grey hair blond without dying the accompanying brown. He said yes after explaining the exchange policy for a 6A brown I'd be returning. I arrived at the store and handed the Eekial the box and asked if they could help be find the blonde dye for grey hair. Alecia twice told me to bleach my hair and then dye it blonde. Each time I told her no bleach. Each time I specifically told her I wanted to dye the grey blonde only. The third time Eekial had Joined us by the dyes when Alecia said a third product did that. I was trying to pick a shade closer to my existing blonde when she said to try a light blond a little bit away. THEY both KNEW I was dying the roots only. They both KNEW I wanted NO BLEACH. Well, I brought it home and heavily applied it to my brown and grey roots. Ten minutes later I realized it was bleaching the roots and, as I only bought enough dry for foots, I didn't have enough die for all of my hair that is long enough to to reach my lower back/lumbar area. I look awful and it will take hundred of dollars to fix this. Alecia, how narcissistic do you have to be to trick someone into buying a product that does the exact opposite of what they wanted? The grey hair is still grey and SOME of the original brown is more red than blonde.

Mackenna is very knowledgeable and super helpful. She was very friendly and her upbeat attitude…read moremade my day.

They have changed their store hours for closing time, but have not updated specific store website…read more When I mentioned this to the manager on site, he was not very concerned. Selection is limited when they are open. It's definitely worth it to drive to Spokane to Dick's