My mother passed away last August, shortly after her burial in a small cemetery in Madison County Arkansas my family ordered a headstone from Hart Monument. The purchase order was filled concise and clearly readable with child (me) and grandchildren's names (my children). When the stone was ready to be delivered, the gentleman was given very clear and easily followed directions to the cemetery (which happens to be a few miles down a gravel road). The driver called my family that had given him directions there to begin with, and stated that he "was lost 15 miles South of Kingston", which was close to 40 miles in the opposite direction than he should have been going. The stone was finally delivered and set, and we noticed that two of her grandchildren's names were spelled very incorrectly. Upon calling Hart Monument, the lady answering the phone immediately began to yell and state that "we put her husband in danger, he could have been killed", and finally stated that he had ran out of gas while delivering the stone and states that they "will not correct the stone and wish they could charge us another $500 for their trouble" (the stone cost $2100 to begin with, mind you). To this day they have refused to correct the stone, and have since stated "you call your lawyer i'll call mine". VERY UNPROFESSIONAL. read more

They are very slow and never get to engraving the stone for us. My Mom's dying wish was to have a small stone engraved for her Mama and they keep saying they haven't even put the stencils on the stone. Waited through a week and a half of sunny hot days and then it rains and they still say can't get started cause it rained yesterday. It has been over a month and a half since took them the stone to be engraved in memorial to my Grandma. I suggest get someone else who will actually do the job for you! read more