Hiring an interior designer felt like an intimidating step for us especially because we're renting…read more Not only are you trusting a stranger to turn a house into a home, but it's a BIG investment. BUT I can confidently say, working with Alicia has been a DREAM! When my husband and I moved into our new house, I cried for the first week because it didn't quite feel "home-y" like I had thought it would. In comes Pretty In Order... The process was SO SMOOTH, she was into of hearing our desires and responding quickly! My only advice? TRUST ALICIAS JUDGEMENT. I suck at interior anything, which is why we hired her, a professional, who knows what she's doing. While I loved a majority of the items we agreed on, some of them I wasn't sure about but I couldn't find anything else so I decided to trust that Alicia wouldn't recommend something she didn't 100% believe in. And sure enough, she was right. Seeing all the items come together in our space SHOCKED me and I feel like we had the perfect balance of me listening to her advice, while she also would hear my ideas/concerns and make any adjustments to make sure we were happy. Anywhooo, now I never want to leave my home and my husband and I can't wait to raise our children here

Not only are they good at what they do but they are professional and diligent in seeing a project…read morethrough. The experience from inception to close has always been a positive one (this is our second project with them). Communication is so important. A pleasant experience all around with the end product so nice!

Jaki and Jennifer were wonderful to work with! They understood our vision and the outcome was…read moreperfect. They helped us design an addition and refresh to our main house and building a new 1,200 sqft ADU. They walked us through every step and provided beautiful options that fit our aesthetic. I would would recommend her and her team 10/10! Thank you JY team!

Unfortunately we had an awful experience with Jaki and cannot recommend her work at all. There were…read morered flags from the beginning but we wanted to give her the benefit of the doubt. Please don't make our mistake. Ultimately, Jaki did not understand our vision and kept pushing her design preferences on us. We had to fully create our own PowerPoint deck with reference photos to get our ideas across room by room; source our own tile (when she claimed the design we wanted didn't exist in the tile we wanted); ordered the wrong quantity of products; among many other issues. Additionally when we chose not to use her preferred contractor, she became even more difficult to work with. She claimed she didn't know how to use IKEA's closet building tool to help us build our master closet, was always running late to our meetings; nor did she know how to use Gmail to schedule said meetings. Due to COVID and vendor supply issues our renovation took much longer than anyone expected. But the most egregious and unprofessional behavior was when she quit the job BEFORE any of the fixtures she ordered were even installed. She literally took our money and ran. We were still in the middle of our renovation and had been project managing the majority of the work ourselves. To reiterate-- we paid Jaki in full for her services but she would not even honor returns or exchanges for products that we DID NOT install (because they didn't end up working in our space and were misrepresented in the renderings). In the end, we had to go directly to the vendor ourselves, who graciously honored the exchange given that we had such a terrible time trying to get that through Jaki. The whole experience has been extremely disappointing and we would not recommend her services.

I have hired 1st Stage for multiple properties over the years. In the past, they generally did…read moregreat work and I was impressed with their staging style, professionalism, availability, and pricing. That said, my most recent experience was disappointing. I had them stage a modern townhouse in Costa Mesa near the beach. Unfortunately, the staging style they chose did not match the aesthetic of the property at all. I am not a designer, so I typically trust their vision and let them take the lead. This time, I reached out to their team and simply asked if we could swap out a few items to make the space feel more modern or beachy. I was told I would need to pay a restocking fee. That response was frustrating. I had referred them many jobs and clients in the past, and while the fee itself was not a large amount, it felt unnecessary and left a bad impression. They did eventually waive the fee, which I appreciated, but the situation already felt mishandled. Fast forward a bit. The property did not sell, and I requested that it be de-staged. Their team came out a few days later and removed the furniture. A few months after that, they emailed both me and my client, who was the actual party to the staging contract, claiming there was a prorated balance due for a few extra days the furniture remained in the home. The amount was under $400. The contract was between my client and 1st Stage, not me, so I was confused as to why I was included. Shortly after, Mark Sutton emailed me directly asking if I could take care of the payment by the next day. I found that extremely unprofessional. Agents are the ones who bring them business, and asking me to personally pay an invoice that had nothing to do with me showed a real lack of business judgment. I expressed my disappointment with their customer service, and the only response I received was a payment link. If you are looking for a stager who truly feels like a partner and values long-term relationships, I would think twice before using this company. In my experience, once an issue arises, you are treated like just another number, and preserving relationships does not seem to be a priority.

What an amazing experience we had with Janice and the entire team! Not only are they creative, hard…read moreworking, and professional, but they have the most beautiful and quality items! You can put your complete trust that they will stage your house to perfection so that it will look great for the photos and the tours!! Our home went into escrow 4 days after listing and we received $100,000 over asking price! The 1st stage service is a great value and will pay off tremendously in the end.

If you're looking for quality furniture at an affordable price, Johnson's Furniture is the place to…read morego. You'll find unique, one-of-a-kind pieces that are sure to fit your style and your home perfectly. With an accredited interior designer on-site, offering expertise in color, design, and space planning, you'll receive personalized guidance to help you choose furniture you'll love for years to come. Our family has shopped at Johnson's for generations, and we continue to be impressed by their quality, service, and selection. We're confident you'll love them as much as we do. Stop by and see for yourself--you'll truly be glad you did! With gratitude, Karisa Gleason

I normally do not write negative reviews, but after multiple experiences with Johnson Interior, I…read morefeel people should know what happened. About 10 years ago, I purchased a petite lift chair for my mother, who was 85 years old and about 155 lbs . The chair was wonderful -- comfortable, appropriately sized for a small person, and it lasted for years. My mother is now 95 years old, on hospice, weighs about 90 pounds. When Johnson interior sent me an email saying that they were having a sale I decided to buy my mom the chair again for her body size now. ecause the original chair worked so well, I contacted Johnson Interior to purchase the exact same chair again. Oh When I called, I specifically asked for the same model. When I went into the store to complete the paperwork, the owner showed me color options, including a gray chair color . I agreed to the gray color, believing it was simply the same model petite chair originally purchased. What was delivered was completely different. The new chair is oversized and appears designed for a much larger person It said bariatric size-- not for a frail hospice patient. My mother sinks into it, and the material traps heat. One day when I was caring for her myself and lifted her out of the chair, her back was completely drenched in sweat and her shirt smelt like gas and peroxide. She has bumps on the back of her hair line and her eyes had pink circles around them . When I contacted Johnson Interior, instead of helping resolve the issue directly, I was told I had to deal with the manufacturer myself because "too much time had passed." The problem is, I did not discover how bad the chair truly was until I personally cared for my mother for an afternoon Unfortunately, this was not my first difficult experience with this company. I also purchased a mattress from them that was supposed to be medium firm, but the wrong mattress was delivered. On top of that, finally they picked up the mattress and delivered a firm mattress. Upon receiving the Firm mattress they delivered it took off the cover and then it's the second bedroom so when I went in there like a day later it smelt so bad so I contacted the company and said that it smelt really bad . it had a strong chemical/plastic odor. Again, Johnson Interior directed me to handle the problem with the manufacturer myself. I had to file claims, coordinate inspections, and spend valuable time dealing with the issue while also working full-time and caring for my mother on hospice. Eventually, the manufacturer's inspector confirmed the mattress was defective, and I finally received a refund. My frustration is simple: when a business sells a product, they should stand behind it and help their customers when something goes wrong. Customers should not be forced to chase manufacturers, file claims, and manage the entire process themselves. Caring for a loved one on hospice is already emotionally and physically exhausting. These situations added unnecessary stress during a very difficult time. Based on my experiences, I would not recommend Johnson Interior. I would give no stars but it's not possible to do that. What would be improved how about good customer service and giving grace to people who have busy lives and being honest.

Jessi was extremely helpful selecting tile, colors, decorative bedding and especially contractors.read more

It pains me to revise my stellar review because I think their designers are very talented. But they…read moremust get things in order on the business side or they will continue to lose clients. While they work on hourly consult rates which is a refreshing option for many of us, on a recent project, my business was clearly not valued. Calls and emails were not returned for days or weeks, plans not sent as promised, all eventually resolved through my repeated follow-ups. The justified reason is that a bigger client was requiring all their time. Customer Service 101. I pay my invoices on time and without question. I will set aside the sales tax issue which required multiple emails to be resolved. The last straw was the requirement to pay for a 4th consult by a sharp deadline or my consult would be canceled. What choice did I have? I will find an interior design firm that will appreciate my business.

We are BEYOND impressed with Carly's consultative nature, her vision, and her ability to connect…read moreour ideas with reality. She truly took the time to get to know us, and we've purchased every single recommendation she's offered. She is SUCH a great listener and really bridged my husband and I's different tastes to create a room we're both absolutely thrilled with. We will without a doubt continue to work with her until our entire home is done. There are not enough words to describe how much we recommend her design services.