Nicely decorated and a good location. The rooms were clean…read moreand nice and the staff were Great. I had some problems with the maid, she demanded to clean the rom although I had put a do not disturb sign and after she called the room phone a few times she finally gave up and left us alone.

Our entire Viking Cruise ship stayed here after we had to depart the ship three days early due to…read moreflooding which prevented us from moving on during our scheduled cruise. The hotel was clean enough, it's large, it had free wifi and it had a few channels in English to watch late at night (all CNN and news). The food was OK but it wasn't spectacular. For us it was all buffet and I had to argue with one of the servers to get an apple juice because I don't drink and the complimentary champagne they offered wasn't going to do anything for me - apparently the champagne was free but they wanted to charge me for a glass of apple juice? Are you kidding me? I wasn't overly impressed because it wasn't what I expected or what I paid for with Viking - but it did the job. They don't have any special amenities here - no one is going to help you with bags, they don't have umbrellas to borrow if it rains, they didn't have luggage racks for your suitcase to keep it off the floor, etc. But the rooms were clean, the showers were nice, and staff were reasonably friendly. I'm giving it 3-stars because it's not bad - but it's not anything special.

Worn down, smelly and outdated in every possible way. It's…read morea nice location indeed, but the time for a complete renovation is long over. Interior, beds, carpets, bathroom, ... Unacceptable.

Just paid my third leisure visit to this hotel, this time for the famous Cologne Christmas Markets…read more Good location near Rudolfplatz but within walking distance of most of the visitor attractions. Rooms comfortable and staff helpful. Beware some rooms experience some street noise. Excellent buffet breakfast.