This sweetest place to be at for physical therapy. the most fun place to go to recover. Will be…read moreback soon.

After having a bad experience at another PT, I Yelped and called Noonan. Jacob answered the phone…read moreand went above and beyond to get me in right away. He was polite, compassionate and kept in constant communication with me while all the paperwork, insurance, expedited authorization was handled. Yesterday I had my first of 18 visits after shoulder surgery with Emily. I instantly felt a rapport with her and genuine care for my recovery. I did not feel rushed. It was so refreshing to feel like I have an expert partner in this process. Extremely Happy! Paula Lajoie :)

Not family friendly. My husband has been in the hospital for 2 months. Im not allow to stay over…read morenight with him. Visiting hours are 8-8 everything about this sucks.

I was touched inappropriately on my first night during a "skin test". Night shift acted as if I was…read morebothering them, and finally came to my room after I got myself to the bathroom and was back in bed. My wife was greeted by a nurse telling her "hope your not staying long." Didnt receive my patient journal until discharge day. Then they did not call all my prescriptions in when I left. You have to follow up on everything here or it won't get taken care of. Bad experience all the way around!

I was checking out places for my friend to get Physical Therapy after his discharge from Banner…read moreHospital. Upon entering the building, the smell of urine was noticeable. A housekeeper was dragging a large bag of laundry? garbage? through the hallway. The rooms were small, even for two people, and noted that some rooms had three people crammed in. I saw residents sleeping on mattresses on the floor. The plaster was falling off the walls. Baseboards rotting. The sign for the Utility room was missing letters. I felt like if this is how they cared for the building, what could I expect of the care for my friend. I would not have my dog admitted there. Cindy H

The facility is very run down, chipped paint, missing frames around doors, no climate control,…read morebroken tiles, dirty floors, walls and ceilings. The rooms are not stocked with basic linens and towels. There are no slide boards to assist moving pts from a chair to the bed. The night staff are no where to be found, there was a 3 hour delay in response from nurses. Healthcare staff do not follow safe medication practices-not following the 5 rights principles. They did not use two identifiers when meeting the Pt for the first time or any time. This same practice was repeated by nurses, CNAs, MD. There are no boards in rooms to identify nursing staff, treatment goals, etc..The beds are too large to fit through the door-this is a fire hazard. They were disorganized at intake-pt had been in bed for 5 hours before they started the admit process and several staff did not know he was there. The staff has been dismissive-making false promises and lying to Pts. There has been no Medicare annual inspection since 2023. The evening meal was 2 slices of bread, one slice of processed turkey and a small amount of frozen vegetables-not sufficient for the Pt to maintain their nourishment without family members supplementing the food. This facility is run by a for profit organization but it is clear the money brought in doesn't go into the facility. Someone from the state needs to intervene quickly. The staff need remedial medical training, the facility needs serious upgrades

I Pueblo springs is very friendly attentive amd treat you like family. tg hey are currently making…read moreme better in a healthy way by attending to problems created from another facility the genuine caring of pueblo springs has really made me feel really at home honestly I really wish the star rating would change one on here because that almost changed my mind. I gave it a chance and trusted Daniel one of the admissions outreach personally love this place I am a resident here and of you want to be taken care of top notch correctly and feel like family I definitely recommend this facility. I was coming from the haven health of Tucson a four star rating place. That place is ok but when it came down to a nurse named rosy and Maria because o continuouly asked for a uti and she would always put it off. she was very neglectful and she always made you feel like you were a bother to her when she gets paid for caring for people. she left me in a brief for thee days in a row with a be in it for more than 6 hours and then wanted to say that nobody told her and that was not true. The floor nurse told her and I also had asked her multiple times times amd she would say she would be back amd just didnt. Diego the mistreat at haven health I got a sore that was never attended To and a uti that the kept putting off to test me for because they knew they were neglectful. mind you when you press the button for help i wait like an hour and then have to yell for help to actually get there attention. they wouldn't be doing nothing either, my sister was a witness to this they wouldn't be doing just be talking away ignoring the lights. she sat there and timed them and it was just ridiculous. they would walk in the room saying we weren't the only ones there when they were just talking away. so please come to Pueblo springs and get taken care of just right and feel like home.

There are some very kind employees, but the bad ones are miserable and cruel. One of my medical…read moreconditions was neglected to the point that a very dangerous infection was down played. I left and went to a hospital immediately and was admitted immediately where a sever infection was diagnosed. The infection was drained and left a 3 inch wide and 3 inch deep hole in my body that now has to undergo a long healing process. DO NOT GO THERE.

Jolene is a physical therapist and was excellent with my client. I would recommend this place if…read moreyou need help. Ask for Jolene, you won't be disappointed

I was discharged from tmc theraphy. Reason i was to verbally aggressive with front desk. For the…read moreone incident i had there. If those ladies would talk to the hurting patients with a lil more respect i probably would not been discharged and other staff just take few mins and listen to patients it would probably be a great place to get therapy so in saying . I would not recommend anyone to go there if not ready for a lousy staff. Not all staff just a few.

I was referred to Apex in June. I have a few chronic issues. Christy & Stephanie have helped me…read moretremendously. I feel cared about there. Helpful, wonderful staff. They are helping me live a better life.

I was sent here for rehab after breaking both of my legs in a fall while on the job. I had heard…read morethe horror stories about this place, both in reviews and direct from previous patients, but it was the only facility my employer's insurance would pay for. The doctors here disregarded my prescriptions from my surgeon, deciding they could alter them without examining or speaking to me. As a result, my pain, which had previously been managed effectively, exploded. Rather than keeping me on a set schedule and receiving my three different pain medications simultaneously, they arbitrarily decided that I have to explicitly ask for each of them separately, at least an hour apart. They also lowered the dosages while increasing the frequency. This is especially problematic overnight, as I don't want to set alarms that will wake my roommate 5-6 times throughout the night, so I have to rely on my pain to wake me, which means I end up waiting too long between doses, which makes the medication less effective at controlling it. The nursing staff is rude and argumentative. They gave me a wheelchair that was cobbled together out of parts that don't fit or lock in place properly, and the thermostat is set to 78 degrees. The splints wrapping the lower halves of my legs were already causing me to be warm in the typically cold hospital. Here I'm sweating my balls off, but I'm somehow still supposed to keep my splints clean and dry? Don't go here if you have any other choice. EDIT: Every nurse here has a different set of rules as to what medications I'm allowed to take, and when. Every time there's a shift change, the new nurse tells me they can't do what the last shift insisted was how I had to do it. One nurse says none can be taken together, and there must be at least an hour between different meds. One says two can be taken together, and there must be at least two hours between doses in the rotation. One says I'm only allowed one of them every four hours. Nobody knows wtf is going on.

This place brings to mind 'One Flew Over the Cuckoo's Nest'. I had a good friend who was sent here…read morefor rehab for a compression fracture in her lower back. She had to use the restroom one evening shortly after her arrival and called for help. No one ever came. She managed to get out of bed and go to the bathroom by herself. She had a roommate who was crying in pain and once again no one came. My friend managed to get in a wheelchair and go down the hall to find someone to help. They came and said they would return with pain medication. They never returned. My friend eventually called 911. They came and took her roommate to the hospital. Later the staff was overheard saying that the roommate had refused her medication, which was not the truth. I came the following day because my friend said she had an upper respiratory infection. Given her existing medical conditions, this could be a serious problem. When I arrived, I told them I was there to pick her up and take her to the hospital. I was met with a great deal of opposition and bullying. They said she was leaving without their consent and therefore would not give her her medications. Then they brought a paper in to be signed which absolved them of any responsibility. My friend refused to sign it. They then said she could not leave without signing it?? They left to find the doctor. In the meantime, I loaded my friend and her belongings in a wheelchair and left. I took her to TMC. Her blood pressure was very low and her heart rate was in the 180's! She was diagnosed with the flu and fluid in her lungs which was affecting her heart. Had I not picked her up, this would not have been diagnosed or treated. If you have a loved one in this facility, they need an advocate or someone to act on their behalf. Horrible experience.