We had an event where clean-up was needed. We are not sure if insurance will cover. They demanded…read morethat we sign a direct payment waiver and an "emergency repair " yet they didn't even show up in person on the day of the "emergency" to give an estimate. I recieved an emaill last night and responded that I would like an estimate before I sign anything. When I requested an estimate, in the event that insurance doesnt pay, they declined to do the service unless I signed the BLANK paperwork and also wanted to cut me out of discussing anything with the insurance adjuster.

From the owner: At Lightspeed Restoration of Orange County, we specialize in providing fast, reliable, and…read moreprofessional services for water damage restoration, fire damage restoration, and indoor air quality solutions. Available 24/7, our expert team is always ready to respond to your emergency, ensuring that your home or business is restored quickly and efficiently. We handle everything from water extraction and drying to full property restoration, addressing all aspects of water-related damage. In the case of fire damage, we offer comprehensive cleaning, assessment, and restoration services to return your property to its pre-loss condition. Additionally, our indoor air quality services include mold remediation, air duct cleaning, and moisture control to help create a healthier environment. We also understand the complexities of insurance claims, and our team works directly with your carrier to make the process smoother and less stressful. Trust Lightspeed Restoration to provide expert solutions that restore both your property and your peace of mind.

We needed an HVAC contractor to look at pool heater. They were responsive and professional from…read moreinitial contact to finish. Nice man, I believe was the owner, George, came as scheduled and with a few minutes determined why it wasn't working and rectified the flow issue and it's fixed. Price extremely reasonable as well. I highly recommend them for all your HVAC and plumbing needs ! Everyone I dealt with very nice and professional!

Highly recommend and, I've already have.. the young lady…read morewas here promptly, polite and very professional at a good price.

The company responded responded and arrived promptly to fix my dryer vent duct. I was impressed by…read morethe speed and quality of the service. 4 Stars for great quality service. The price was more than I expected: $174 for replacing my vent duct (which I thought was fair) $109 to hook up the washing machine (which I thought was too much simply for hooking up the hot/cold hoses and drain hose -- this service unfortunately did not include setting up the drain pan under the machine, which is the most difficult part) $59 for the service call.

We had the dryer vents cleaned. They were responsive, timely and did a great job. We would highly…read morerecommend.

Alex and Andre are a great team and very professional. They cleaned out my dryer vent and replaced…read moreport of the dryer hose that was damaged. They cleaned the area where the dryer was and left it cleaner than what they found! The pricing is what I expected and highly worth it considering the job they completed. I highly recommend their services. I am going to schedule another day for them to do the air vents and bathroom fans.

Tim was very knowledgeable and helpful. We received a quote promptly and it was fair. We did not…read moreuse Besson for our job through no fault of his. I highly recommend getting a quote from them if you are shopping for heating systems.

Besson was contracted in early May to replace our aging central air system, We chose them over two…read moreother contractors because they also offered an inside duct sealing service that maximizes system efficiency. This was a 2 day project using the 1st day to remove the old system and seal ducts and day 2 to install and test the new system. They arrived on time with all the necessary parts and equipment to handle any potential problems. During the duct sealing process, it was determined that the existing duct structure had the equivalent of a 25.8 square hole. After sealing, this was reduced to the equivalent of a 2.3 square inch hole. IMPRESSIVE ! The new system was installed per plan and has been running well for over a month which includes one or two 90 degree days. It is so quiet that one can hardly hear it. The 3 man team were very personable, neat, efficient and explained things clearly as work progressed. If you need a CAC system, call Besson 1st before anyone else

I am very pleased with the work that Sullivan Heating and Cooling has done for me in Highland Lake…read more They installed a heating/ac unit in my house and replaced a heating element in the hot water tank. Two separate occasions, two separate issues and I have been satisfied both times. They also wrapped my pipes in the garage.

Called Sullivan in Monticello, NY, to attend to a low water pressure warning on my combination HW…read moreheater/boiler. They came in the house and IMMEDIATELY warned that this code "usually means tankless water heaters are shot." Mind you, this system is only ten (10) years old and in good shape. After removing the cover and looking at the heater, they closed it again and left. According to the invoice, "Technician found the boiler should be replaced, there are several leaks, the heat exchanger has calcification. The unit has not been maintained in a long time and is beyond cleaning. Technician did currently leave it working but it will shut down again." I then get a bill for $159. The problem is, the heater WAS WORKING when they arrived, worked fine throughout their stay, and continued to work without any assistance from them. When I contacted another plumber, he found zero leaks, then explained the unit required nothing more than a heat exchanger and routine service and was nowhere near the end of its service life. Apparently Sullivan is more anxious to sell and install new heating system than to service existing ones fairly.

The customer service of the office and customer consideration has been poor. I tried to speak with…read morea manager at least 6 times leaving messages with their message board. Each time I was told the same thing; that my message/complaint would be sent. I've asked for a return call each time. I have yet to receive a call. This has been going on for two weeks. At this point I'm expecting a huge discount after not getting my carpet cleaned two weeks ago because the machine was broken and there was no replacement. It altered my entire day and I wasn't offered a thing. In the summer I was told my message would be forwarded and the same thing, no one called. I'm disgusted with the run around that I've been given. It's completely unprofessional!

Absolutely deplorable. I scheduled carpet cleaning after having to argue to honor a discount…read morecoupon. Someone showed up and refused to do the job because there were clumps of dog hair on the rugs though he claimed to have "the exact same equipment as Stanley Steemer" who, when used in the past, NEVER had issue with hair on the rugs and whose equipment cleaned them with ease. The representative was rude and must have told me twenty times to bring in Molly Maid. I asked for a direct contact to call Jonathan who scheduled the visit but he refused. Is Jonathan the Pope or someone so high and mighty that I am not entitled to contact info? Then I was told Jonathan would call me that day and nearly one week later I have heard nothing. Even for a higher price I will go back to Stanley. No wonder Sears is slowly going out of business.